Update by user Nov 25, 2017
I took the AUTO RENEW option out several years ago, but they still applied it as Auto and charged credit card without my consent. On top of that they used a Credit Card not on file with them which I used as a one-time payment a year ago or more, not leaving it on file with them nor authorizing any future use thru auto-renew.
I just got lucky we check charges often & saw that pending-charge about to be applied on Credit Card.
I called today, talked to Michael at MJ & he told me they would not-charge, plus to call Accounts Review on Monday for anything that troubled me. Whilst looking at MJ website I todl him it clearly states NO auto-renew...He said he was looking at it (my avvount on their site)and it said " auto renew"...Cant deal with a Co that operates like that...lying MJ !!!
Original review posted by user Nov 25, 2017
I've had MagicJack for several years...Renewal is up on nov.28th...I have no auto-renewal on file with them because I don't like auto-renewals by definition. What does MagicJack do on Nov 24th?: they charge the last credit card I used to renew with in 2016, without ANY authorization to do so.
Then they Email me congratulating me on my Renewal and recent Oder !!!
I like their product, but their Renewal & Selling tactics are so out of line that it's hard to want to buy a product-service from MagicJack. Mu recommendation: STAY AWAY from MJ ...rather pay slightly more from other service provider!!!
Product or Service Mentioned: Magicjack Account.
Reason of review: Problems with payment.
Magicjack Cons: Renewal strategy is a scam, Scam renewal.