Product: Magicjack Account Clear all filters (7 of 7 reviews match)
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Magicjack - What a mess.....this place needs to dissolve!!!

Magic Jack is a mess. Their website takes you off to blank pages. May account says active and I have NOT kept it uptodate. I get incoming calls and have annoying voicemail messages emailed to me. I called them to cancel my account and they referred me to "chat" that you cannot access. What a joke!! {{redacted}}
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Review
#1227785 Review #1227785 is a subjective opinion of poster.
Product
Magicjack Account
Reason of review
Poor customer service
1.0
Details
I called to renew my Magicjack # I order a new device with 1 year prepaid service. I am assured my old number will be reactivated with my account. I ask for a confirmation email. It arrives with NO confirmation on the # I requested. I call back and am LIED to again it...
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Review
#1221920 Review #1221920 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Being lied to
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund
1.6
Details
I had about $80 of credit for calls and Magicjack told me that the funds were eliminated because they were only good for a limited time. They had not told me about this clever scheme and in essence stole this money from me. They must have a death wish because I will...
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Review
#1164015 Review #1164015 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Ethics
  • Ethics and treatment of customers also the theft of my money
Reason of review
Problems with payment
1.0
Details
This outfit did not work for me.The breaking point was when they had about $100 of my money they claimed was now theirs because I had not used the cash making calls for too long. As none of this was ever said about expiring cash on hand I reckon this outfit is close to...
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Review
#1163539 Review #1163539 is a subjective opinion of poster.
Product
Magicjack Account
Reason of review
Problems with payment
Loss
$100
Preferred solution
Full refund
1.9
Details
MagicJack charged my "renew" without consent nor auto-renewal !!!!

Update by user Nov 25, 2017

I took the AUTO RENEW option out several years ago, but they still applied it as Auto and charged credit card without my consent. On top of that they used a Credit Card not on file with them which I used as a one-time payment a year ago or more, not leaving it on file...

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2 comments
Anonymous
#1395791

not sure if you can see it as the picture is slightly blurry but I can read it well all the same.

it CLEARLY states AUTO renewal on the policy paper you snapped a picture of stating it was started in 2014! so you had 3 years of it auto renewing and only just NOW noticed?

when will people take responsibility for their own inability to R E A D T H E P A P E R!!!

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Review
#1136785 Review #1136785 is a subjective opinion of poster.
Product
Magicjack Account
Cons
  • Scam renewal
  • Renewal strategy is a scam
Reason of review
Problems with payment

My magicjack was hacked and support team wants to bill me

1.0
Details
Hi My name is H . Jaoudi my magicjack no. Is 7133702764 . I had a problem with my unit and when i called help line of magicjack he asked for 150$ to fix the issue as he stated that my identity was hacked from my magicjack unit. I asked them to discontinue my magicjack and refund my payment but the staff claimed it was not possible. This is a very bad experience and im very disappointed. Thanks H. Jaoudi
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Review
#1100554 Review #1100554 is a subjective opinion of poster.
Product
Magicjack Account
2.9
Details
I have had a MJ subscription for a few years and have had, up to now, no problems.I was not notified that my yearly subscription was up and, therefore, my service ended and I couldn't make any long distance calls. I conducted a chat with a representative on Monday of...
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Review
#978790 Review #978790 is a subjective opinion of poster.
Product
Magicjack Account
Pros
  • Cost and value
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts