Colorado Springs, Colorado
Not resolved
1 comment

I recommend you do not purchase MagicJack 5 year plan.

They do not stand by their product, so when you have an issue with the device, they will not send you a new one without you paying additional money for it. So you are stuck with the balance of your 5 year plan unused...or you have to pay for the new device to be shipped to you.

My device failed through no fault of my own...probably because they upgraded equipment. Rep is telling me that it is a software issue. (Not sure how a software issue suddenly popped up???) And of course, they refuse to transfer me to a higher level manager.

Do not get MagicJack extended plan is my recommendation. You put yourself at risk.

Product or Service Mentioned: Magicjack 5 Year Phone Plan.

Reason of review: Not as described/ advertised.

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The only problem I have experienced with MagicJack not functioning was when the power adapter malfunctions. They are easy to replace, as a temporary measure an Iphone power adapter can be used

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