Product: Magicjack 5 Year Phone Plan Clear all filters (6 of 6 reviews match)
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Billing Issue; MagicJack says my money was refunded but not reflected on my bank statement.

2.9
Details
I received an email stating my subscription expires in 4 months. I purchased MagicJack Go and got one year free then I received a call from someone when I had technical support problems and paid for an additional five years. I spoke with a Maria earlier and she stated she saw where my money was refunded which is not so. I went all the way back through all my statements online from March to today's date (Dec. 19th) to no avail. I asked Maria for an account number so I can check where she saw this information and she stated I would have to access my account online; however; when I put the telephone number in assigned by MagicJack because I was told I couldn't keep the same number I had in Kansas City, MO for whatever reason. I did check that number and it appears online under 816-523-4151. Maria stated her supervisor said for me to call Billing Dept. and every time I call time I can't get through. This is the worse mess I have encountered in a long time. I am still needing someone to address this concern.
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Review
#1151868 Review #1151868 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Pros
  • Value for the money and special offers and discounts
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Magicjack Complaints
4.4
Details
remember what bell used to charge us all in canada for a land line.what does the new ish 50-80 dollar magic jack that is plugged directly into a router and any landline phone jack in the house really buy us. think another 10 bucks a year buys us any canadian phone...
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Review
#968902 Review #968902 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Pros
  • I love this product bullet proof why would you need support
Reason of review
amazing product . send me one someone returns
Tags
  • phone device
  • Magic Jack Charges

Magicjack in West Palm Beach, Florida - Took money no sevice

1.0
Details
The money for 5 year plan paid and taken out of visa account and now they say they do not work with the company that took the money. they gave me an id number but now say that is not right. they are taking advantage of a senior lady and gave me an awful time.I am going to have my bank investigate this outright THEFT. When I called them I was put on hold for a long time and several times they hung up and I had to start over again. How can they still be in bussiness with so many complaints?
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Review
#957458 Review #957458 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Reason of review
Problems with payment
Loss
$119
Preferred solution
Full refund
1.0
Details
I purchase a Magickjack Device and paid for a five year plan, about 10months later my service was disconnected, when I called I was told I was disconnected for none payment, when I told them I paid for five years I was told that the old company was no more and a new...
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1 comment
Anonymous
#1301776

I had an old silver mj for 6 yrs and it worked fine even when moved to Win10 computer, After Win10 holiday upgrade it worked no more BUT when I hook it up with an old Vista it works fine. Got service refund but not int'l minutes or unit price.

Had purchased an Express hoping that would help. They just can't get it to work with Win10 on desktop.

Review
#948565 Review #948565 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
I recommend you do not purchase MagicJack 5 year plan. They do not stand by their product, so when you have an issue with the device, they will not send you a new one without you paying additional money for it. So you are stuck with the balance of your 5 year plan...
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1 comment
Anonymous
#1289619

The only problem I have experienced with MagicJack not functioning was when the power adapter malfunctions. They are easy to replace, as a temporary measure an Iphone power adapter can be used

Review
#943835 Review #943835 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Reason of review
Not as described/ advertised

Magicjack in Marinette, Wisconsin - Unethical Company

After 2 years with the company, I decided to purchase the 5 year plan. At the time, it was stated I could cancel anytime during those 5 years. Recently, my MJ unit failed, and they want to charge me $26 for a new one! They informed me they only had a 1 year warranty. I never saw that in the promotional material, and find it unacceptable they can sell a service with no equipment guarantee. I said no, and asked that the balance of the 5 years be refunded to me. They said NO, that they don't do refunds any longer! So I'm stuck... have to buy the new unit or have nothing for the money already spent. Stay away from this company. Service is cheap, but it will *** you in the long run.
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Review
#892403 Review #892403 is a subjective opinion of poster.
Service
Magicjack 5 Year Phone Plan
Reason of review
Not as described/ advertised

Contact Magicjack Customer Service

Mailing Address:
PO BOX 6785
West Palm Beach, Florida 33405
United States
Phone:
(800) 624-4252
All Magicjack Contacts