Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality

After using and loving Magic Jack for years, it suddenly stopped working and i could not receive calls. I spoke with live chats on the phone for three nights for 6 hours each night and still no repair could be done on my magic jack plus that I paid $49 for.

I decided to transfer to At&T instead of always having to use my cell phone to make calls. It took 6 months and a $35 fee to magic Jack for them to relinquish my number over to At&t.

I have a friend who went through the exact same scenario with magic jack also. We are both relly upset with what we went through.

Product or Service Mentioned: Magicjack Phone Service.

Reason of review: Lack of phone service for 6 months.

I liked: Service when i had it.

I didn't like: Chat conversations and unresolved issues, Technical support, No refund policy.

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