Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Value for money

Update by user Jan 07

Still no response from Magic Jack

Original review posted by user Jan 06

If you want tech support you will have to pray that their server is up and running.I received my equipment over two months after ordering.

It was delivered to an APO address which typically adds 1 week onto regular mail. I tried to get connected to support but it is not accepting the order number provided once you go through all the steps to complete the order. You cannot connect to chat without this going through. I am pigeon holed with this non-functioning piece of equipment.

It keeps referencing an email confirmation which never arrived after 4 + installations.

I verified that I am receiving email and checked added email addresses just to make sure, but none arrived.I have waisted more than 15 hours between ordering and installing with little or no assistance from magic jack or its web sites.

Review about: Magicjack Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.


Terms of Service
Post Comment

You May Also Like