Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it has been over 4 days....So, I decide to take one more stab at it before throwing this swill to the trash; I go on "CHAT" & the "Agent" who goes by (a lovely photo,BTW) Andrea Fox is obvioulsy having a bad day;

TWICE, I enter the contact info & she asks for it again? I indicate I have done so with, "whoa; I entered that info twice above..." So, she doesn't punch in

the "courteous" already prepared closing comment,etc; She; Andrea Fox

simply ends the "CHAT" My my; Now. THAT'S NOT good business practice.

This MAGIC JACK Company is due for some better I.T. I'd say....

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Andrea fox was extremely unprofessional and downright rude.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

I agree with this person. Andrea Fox was not helpful

You May Also Like