Not resolved

I don't use magicjack much but pay them for the year.Recently had to pay them for a plan even though I already bough the number, otherwise my calls would only appear as some random number instead of my paid for number.

After paying, it still does not work. The customer service appear to be clueless and seem to ask more questions just so they've got the problem right, instead of giving some idea of what the problem might be. I can no longer make outgoing calls and that was the whole reason for using this service. The app simply deletes the number as soon as I hit the call button.

Tried deleting the app and re-installing it and also using the companion apps. They simply do not know what these apps are for and there is no clear explanation. What the *** is America coming to when we have companies like these which cannot even be bothered to speak to their customers.

They don't operate a 24 hour support desk, even though they sell the service to Americans travelling, especially overseas.Are they a serious company or one that is in financial trouble ?

Review about: Apple.

Review #1054627 is a subjective opinion of a user.

2.6
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Discounts and Special Offers
Diversity of Products or Services
Warranty
Reliability
Billing Practices
Style and Design
Coverage Area
Price Affordability
Website
Product or Service Quality
PRODUCT OR SERVICE Magicjack Phone Service
Reason of Review / Monetary Loss Poor customer service / $15
Preferred solution I'd like to not have these problems with your app

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