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my magic jack will not let me call out but people can call me now why is that i have a new computer and i have high speed internet so why won't it let me call out on it.i am pissed because this is my only way to call my Doctor's and i have sugar.and my bill is paid and the same thing happen to my sister inlaw's magic jack to this ain't right i need someone to get a hold of me about this problem,please this is the only phone i have.

thank you so much.

Monetary Loss: $30.

Location: Butler, Pennsylvania

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Guest

This is a new post compared to these old ones, but if someone still has this issue, try this. Log on magic jack, look under account for call features.

There is a setting and I don't know why, where you have your choice to select incoming call, incoming AND outgoing, or just outgoing. I had old magic jack, love it, worked great for a few years. Decided to get the new plus, couldn't get it working. Chatted with 3 techs who only know how to uninstall and reinstall the dialer on your pc.

I specifically told them I get calls but can't call out. The last tech I chatted with told me he had to go and to call back tomorrow. Huh? So I did everything with my router all the complaint sites said to, nothing fixed it.

Then saw something online about going to the web site for something else. While I was there I checked everything. Apparently when this gets set up, setup defaulted it to incoming calls only. Nice job MJ.

So check this first. If your upgrading or I suppose new could do it.

Guest

Mr. Brad1974 you are not able to make calls thru your magic jack because your antivirus firewall is not allowing you to do so.

I believe you are using Avast Antivirus.

Double click on the avast icon in the system tray and select the firewall option in avast and stop the Firewall and you should be all set. Hope this is helpful

Guest

Thought I'd add an update after talking to the magicjack tech. They were totally unaware there was a problem like this.

Windows firewall is not supposed to be blocking magicjack as they have a deal w/ windows. They were going to be talking to windows for a fix on this, as well as informing their online tech support. They are also going to be reviewing my chats as they really need to do something about their techs not advancing their help. There's no reason you should have to talk to as many techs as I did and only have them make you do the same things over and over w/out success.

If it didn't work when you did the fixes they tell you, there's no sense in continuously doing the same things. I do have to say that I got a much better response from the developer and the tech he sent me to than I did w/ the online techs.

It looks like the developer really does care about his customers! Hope I helped you out.

Guest

I had the same problem w/ mine and think I may have a fix for you. Today I accidentally discovered that it may be windows firewall.

I had never before gotten a msg saying magic jack was blocked although I'm supposed to get a notice if anything is blocked. As soon as I hit unblock my phone started calling out again! I discovered this when I was going back to free avast from the free temporary upgrade I got last week. I've been talking w/ the developer of magic jack and have an appointment tomorrow for an online computer share to try to figure this out.

I went back to the free avast early because I wanted them to see my computer as it would be normally. It was during the change back to the free avast that the window popped up.

I also have been doing some checking w/ windows help and there you find more about checking firewalls. Even though my settings show I was supposed to get a notice of blocks and that magic jack is listed as an exception apparently it was still being blocked.

I have felt bad since I read your post a week ago so I wanted to let you know bout this.

At least it's worth looking into and if I find out more tomorrow I'll come back and post for you. If not, good luck and hope this helps.

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