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Magicjack Manager Review from Atlanta, Georgia

I worked with 2 magic jack tects on the phone for hours on the phone. They could not get the replacement jack working. Then a supervisor nick Wilson came on phone to help. He was very disrespectful and called me ***. He sent me a code that took over my computer. He said he wanted to check my internet connection. I tried to tell him my equipment and connect was new. He told me if I know so much why did I call them. He said my system had been hacked and my information stolen that is why the jack don't work. Torpid worm found in my system he said. I told him I will investigate it and he ask me are you going to send someone to Pakistan. If magic jack company let people working for them like this we need to let everyone know.
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Review
#900962 Review #900962 is a subjective opinion of poster.
Service
Magicjack Manager
Reason of review
Poor customer service

Magicjack Phone Service Review

1.0
Details
Purchased a magicjack a month ago paid to have my homephone number ported over found out they couldn't do still waiting for them to refund my money until my money is refunded i can't get a phone number evertime i call them the same asia woman answer the phone telling me she have to fill out another report i think it's a scam ,what's the point of having a phone when no one can call you.
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Review
#747225 Review #747225 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service

Pay for phone # that I already paid for | Magicjack review from Atlanta, Georgia

I was suppose to get 3-4 months free when I got magic jack plus in Jan. But now they said I have to pay for a phone number which is a 1 time fee. I told them I already paid for that last year. They said I have to pay for it again and pay another MJ phone bill which was over $ 80.00. I told them I'm done with you. MJ was an "OK" telephone but like so many others, when I get calls, they can hear me but I can't hear them. With half of the calls can't be completed, I have to say GOODBYE MAGIC JACK.
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Review
#498322 Review #498322 is a subjective opinion of poster.
Loss
$80

No customer service | Magicjack review from Atlanta, Georgia

I renewed my service they charged me 43.01 plus 32.29 the 43.01 I had removed from my credit card. The 32.29 was to renew the service for one year. So that was left on the account. Now I can get calls but can not call out. Have tried for over a month now to get this problem resolved only to have them say they are working on it. You have no one to speak to only an on line chat. In one chat I was told that they were not allowed to tell me the problem that I should just wait that the account was in review. My next move is to the consumers affair department in GA and to the federal trade commission. If there is any one else that I can contact I will.
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Review
#414100 Review #414100 is a subjective opinion of poster.
Loss
$32

Majic Jack is a scam company | Magicjack review from Atlanta, Georgia

On 8/11/2009 I purchased Majic Jack Plus and paid for 5 yrs up front. The voice quality was horrible and service is non-exsistent. However, to top themselves they have now we discovered reassigned our number to another individual even though we paid for the number for 5 yrs. We have all our supporting documentation but no one to complain to. We have attempted to locate a way to contact them to no avail. All links just take us to pay service sites which is crazy to think we would pay another dime for this product Any help in locating a physical site for this company would be helpful
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Review
#390206 Review #390206 is a subjective opinion of poster.
Loss
$60

Magic Jack No longer works for all numbers | Magicjack review from Atlanta, Georgia

i have used MG for about 3 months, suddenly when I try to call a local number here in Atlanta a message appears "To call a conference number or Platform..." and Service Desk told me even if is a local number we have to paid 2 cents per minute, they said it is a deal... I call to the company of my sister local number and they told me it is not the first time that this is happening, they told me that they can do it just telling their engineering people what is the phone number and they can un-block it. But bottom line they wont do it because they will charge eventually at every number that you call the most. Magic Jack Really Sucks
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1 comment
Anonymous
#632194

This seems to be the theme with MJ. It works fine for the first month or so, you can call any number you want with no issues.

But some time after the trial period, they start charging for long distance, usually for numbers you call more frequently. Much like a "bait & switch."

Review
#385661 Review #385661 is a subjective opinion of poster.
Service
Magicjack Phone Service
Loss
$75

Magic Jack is a POS. | Magicjack review from Atlanta, Georgia

3 months in and still no service. Customer service is BEYOND TERRIBLE. NO refunds, no service, buy anything but this system. I don't know where their located but the fact that they wont give a phone number for support is a good indicator of how poor a company it really is. They failed to port over my number then blamed it on everyone but themselves. Doesnt work with DSL - where does it say that? So I switched to another company then it was another excuse. I'm sure the system work, but the customer service is so poor, you will be so much better off
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1 comment
Anonymous
#990307

MJ worked fine for a short time. Now it shuts off after talking for a few minutes.

Have contacted support for a solution. They have standard answers but they really don't have a clue how to fix it.

I,too, paid 5 years in advance and that surely was a mistake.

Anything to do with MJ is a mistake. Beware...

Review
#355341 Review #355341 is a subjective opinion of poster.
Service
Magicjack Phone Service
Loss
$100

Magicjack

They are telling people to pay nothing now and you will not be billed until 31st and when you give them your credit card information it is withdrawal the same day. That is why there is not phone numbers in their advertisements, they charged me $81.24. So really you are paying for the product and services upfront! How lousy is that? This better be good when I receive it. I also purchase a device and tried to connect it myself and have it registered, no good! That's how I ended up ordering online, because they said it must registered to receive the 911 feature.
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Review
#306384 Review #306384 is a subjective opinion of poster.

Magic Jack surveys | Magicjack review from Atlanta, Georgia

I have been disappointed with my landline telephone service for a couple of years, so I thought I might give Magicjack a try. I just happened onto Pissed Consumer and am damm glad I did. No way would I buy one of those things now after reading the hassles described on this website. It is a shame some good products fall into the hands of grifters who will do anything they can to separate their customers from every dollar they can. You correspondents did me a great service by bringing to light the sorry business practices of this company. From now on I'll check this website before I buy any major products!!
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1 comment
Anonymous
#485853

:( I am really disappointed with the customer service of magic jack. I know that I am talking to a filipino agent and she is so rude.

I am trying to address my concerns and she just hang up on me. What kind of person is that? People that does not have manners and she should be fired from her job. I am really pissed off and hope that person the worse.

If you cannot speak the language well, why do you even work at a call center? That *** better watch out.

Review
#303481 Review #303481 is a subjective opinion of poster.

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Magic Jack | Magicjack review from Atlanta, Georgia

This is unvelievable - I just posted a complaint about MagicJack & when I went back to the chat page they had disconnected me. I reconnected and was told - at 3:57 pm on Friday, Feb. 17 - that they HAD forwarded my problem to a higher dept. at 3:56 AM on SATURDAY, FEB. 18 - they are obviously in a time warp - or maybe India???? I sent back asking about this discrepancy in time/dates and asked where they were located. The response - "I do understand the situation." UNBELIEVEABLE!! DON'T BUY A MAGICJACK FOLKS!!!!! I'm beginning to think they are robots with pre-programmed responses!
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#298040 Review #298040 is a subjective opinion of poster.