magic jack jack phone service customer service number customer money phone number calls
1.0
Details
had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
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Review
#1386032 Review #1386032 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Non disclosed charges
  • Could not get a dial tone
Reason of review
cannot get dial tone and want to cancel
Loss
$30
Preferred solution
cancel my account

Magicjack - Free Trial Review from Woodstock, Georgia

1.0
Details
Ordered magic jack go.on a 30 day risk free trial. By the time I Actually received it I no longer needed the device or service. Never opened package or set up service. Shipped item back as refused on the 29th day after I ordered it. Magic Jack charged my credit card a week later for $43.00. A week after that they acknowledged the return but refused to refund instead offering to reship the item. THEY GOT THEIR PRODUCT BACK UNOPENED AND UNUSED. I NEVER SET UP AN ACCOUNT OR EVEN USED ONE SECOND OF AIR TIME. THEY TOOK I SHIPPED THE ITEM BACK BEFORE THE 30 DAY TRIAL ENDED. THEY TOOK MY MONEY AND WILL NOT REFUND. THIEVES. COMPLETE THIEVES.
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Review
#918607 Review #918607 is a subjective opinion of poster.
Service
Magicjack Free Trial
Reason of review
Not as described/ advertised

Magicjack Manager Review from Atlanta, Georgia

I worked with 2 magic jack tects on the phone for hours on the phone. They could not get the replacement jack working. Then a supervisor nick Wilson came on phone to help. He was very disrespectful and called me ***. He sent me a code that took over my computer. He said he wanted to check my internet connection. I tried to tell him my equipment and connect was new. He told me if I know so much why did I call them. He said my system had been hacked and my information stolen that is why the jack don't work. Torpid worm found in my system he said. I told him I will investigate it and he ask me are you going to send someone to Pakistan. If magic jack company let people working for them like this we need to let everyone know.
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Review
#900962 Review #900962 is a subjective opinion of poster.
Service
Magicjack Manager
Reason of review
Poor customer service

Magicjack Phone Service Review

1.0
Details
Purchased a magicjack a month ago paid to have my homephone number ported over found out they couldn't do still waiting for them to refund my money until my money is refunded i can't get a phone number evertime i call them the same asia woman answer the phone telling me she have to fill out another report i think it's a scam ,what's the point of having a phone when no one can call you.
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Review
#747225 Review #747225 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service

Waiting 2 weeks to get phone number | Magicjack review from Snellville, Georgia

I ordered MagicJack a few weeks ago, the customer rep asked me twice for my credit card number, and when i checked my credit account the next day, of course they charged me twice, i called and was on hold about 40 minutes before the call was answered, she said they would credit the $ 63.00 back. Then i paid $ 10.73 to keep my original phone number, got an e-mail a few days later, was told i could not get that number because i disconnected my phone from Comcast. Called back again, was on hold for at least 45 minutes, then csr said i had to wait 2 weeks before i could get another number, so now without phone for 3 weeks. Still waiting for the payment credits.
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Review
#662659 Review #662659 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$79
Preferred solution
Full refund

Trying to leave magicjack and keep my home phome

Tried to transfer my number from magicjack keep getting the run around. tried last year and gave up and dealt with lousy service. While talking there is a constant break in every other word so neither me or the people I have on line can really understand what the other person says This year I am determined to leave the company and keep my number that has been mine for over 15 years first my billing address (they said) was wrong then I had to have my pin number that I have never used now they are saying they will let me know Wednesday (let me know, mind you) no promises So far this time I have been trying to cancel and keep my number since Friday and they are saying they "will let me know" Wednesday. I think everyone should post their experiences on facebook and twitter and warn all their friends
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Review
#618144 Review #618144 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
stop holding my phone number hostage and give present and future customers decent service

Service person caused problems with magic jack | Magicjack review from Cartersville, Georgia

I called magic jack to add more time and person could not help me. He said I had errors on my computer and for $99.00 he would fix it for me.I told him I did not want him and I had someone I my house who could do it but he insisted that he had to do it. I said no and he hung up. After that I could not call out but someone could call in. I called back and they refused to help me. My phone was working fine until they came in the back door. I have dropped them and my computer does not have any errors on it that we could find.
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Review
#560919 Review #560919 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Customer service | Magicjack review from Columbus, Georgia

just bought my magic jack, had a simple question, I think was talking to someone in India who might have laying under a elephant , while it was using the bathroom, so noisy I could not hear him, now keep in mind I have not hooked it up yet, he kept telling me its my internet service is bad, I told this sand nat, that it was not hooked up, just had a guestion...well the story goes on...if this is their customer service....taking it back to radio shack.....stay with my cell.. at least I will be able to get my funds back
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1 comment
Anonymous
#859558

Magic quit working from the wall jack..all customer service would do was try to sell a 250.00 computer clean up kit because they claim it's the " network" not the phone.....had two good years but it's now in the trash..

Review
#522813 Review #522813 is a subjective opinion of poster.
Service
Magicjack Internet Service
Loss
$60

Pay for phone # that I already paid for | Magicjack review from Atlanta, Georgia

I was suppose to get 3-4 months free when I got magic jack plus in Jan. But now they said I have to pay for a phone number which is a 1 time fee. I told them I already paid for that last year. They said I have to pay for it again and pay another MJ phone bill which was over $ 80.00. I told them I'm done with you. MJ was an "OK" telephone but like so many others, when I get calls, they can hear me but I can't hear them. With half of the calls can't be completed, I have to say GOODBYE MAGIC JACK.
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Review
#498322 Review #498322 is a subjective opinion of poster.
Loss
$80

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Dropped calls | Magicjack review from Gainesville, Georgia

They don't tell you that if you chat for more than a few minutes, you are subject to being dropped - eg cut off without notice. I call it my "sometimes phone". Sometimes I stay connected 5 - 6 minutes, other times only a couple of minutes. Obviously, this is not satisfactory, so I no longer use this VOP! x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x xx x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x xx x x
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1 comment
Anonymous
#771084

You didn't mention your internet speed. It *matters.* I keep the highest speed available on fiber-optic cable, because it covers so many things for me - internet, phone, and I bartered use of my wi-fi with a neighbor for yard maintenance.

Also, for those who have premium internet service, it's helpful to understand Magic Jack literature - the device is set up so it will not take over your phone line if you leave the phone off the hook, and it will disconnect. It isn't smart enough to know if you are talking or not. If you are on the phone more than 90 minutes (not "a few"), the call will cut off. I know this, and I just call back.

It's a small price to pay to save $600 a year. I just said on another comment I've had my Magic Jack for 2 years, but I just realized as of next month, it's 3. I kept my traditional land line for over a year, because after my house burned, I was nervous about 911 service.

The Magic Jack handles that too - just fine. Other than being cut on on really long phone calls (and how often does that happen, anyway!), having Magic Jack over a traditional line is invisible!

Review
#468298 Review #468298 is a subjective opinion of poster.