magic jack jack phone service customer service number customer money phone number calls
I signed up yesterday to magic jack plus and everything connected ok, however, today I tried to make a long distance phone call and it said that it would cost me 5 cents per minute. I called Magic Jack and asked, Why is that, if all calls are supposed to be unlimited...
View full review
1 comment
Anonymous
#776883

You say that you "called Magic Jack"??? Care to give the number you called? You CAN'T call them!

Review
#465138 Review #465138 is a subjective opinion of poster.
Service
Magicjack Phone Service
i purchased a magic jack plus and the one year subscription expired in 2012, i attempted to pay several times to renew the service however the payments refuse to be processed, i spoke with one of their online agents late 2012 and they informed me that the payments...
View full review
4 comments
Anonymous
#755076

This happened to me too. Right after renewing the service for 5-year , my device stopped working. I chatted with a MJ agent, got some useless instructions (check the blue light, remove device and replace it again, etc), got transferred to one of the top 10% agent, found out that my account is under review and that I cannot get a replacement device until the review process is over.

I asked the agent about who performs this review and why. Her response was that it is being reviewed by the 'right department' and they don't know why or even what a 'review process' is.

I have been having this problem for almost two months now.

View more comments
Review
#421957 Review #421957 is a subjective opinion of poster.
Loss
$70
Tags
  • under review

Magic Jack False Advertising | Magicjack review from Miami, Florida

: Hello, how may I help you? Harvey: "I thought the cost per year was 19.99 not 29.99.Why is it 10.00 more to renew?" Jimmy: Yes, that is correct. There is a new renewal rate already. Jimmy: That was implemented since last January 20, 2012. Harvey: that isnot what you advertise Jimmy: For 1 year renewal of the magicJack subscription that will cost you, $29.95. Harvey: I just a commercialthat said 19.99 p/yr Harvey: thats false advertising Jimmy: That is IF you apply for the 5 year plan, Harvey. I believe you misunderstand our advertisement. Harvey: no I believe you should listen to your ad Jimmy: Because 5 year renewal plan cost, $99.75. It is more like paying $19.95 per year. Harvey: I will have to report this Jimmy: Okay, I do understand. Jimmy: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
View full review
3 comments
Anonymous
#565034

I have to pay 29.99 plus 10.00 for a canadian number + taxes. the *** with them.

I can use a 10 10 #'s or calling cards and get 5 cents a minute or less and that is over 14 hrs of long distance calls. Never use that much in a year.

Scammers

Anonymous
#526494

EVEN AT 29.95 FOR THE YEAR, IT IS CHEAPER THAN WHAT YOU WERE PAYING WITH YUR REGULAR PHONE COMPANY...DON'T BE CHEAP AND PAY $30.00 FOR THE YEAR..

Anonymous
#525712

I had the same problem as Harvey - Magic Jack did my renewal at $29.95 I did the customer service avenue. I basically said the same thing regarding the fee was $19.95 I got the same response as to it increased January, 2012.

I asked as to why I was NOT notified before taking the funds from my bank account. She said I had automatic renewal which I did NOT when I went to my account. She says oh that shouldn't have happened. Then she says we sent you an email, I went to my email account I told her that I did NOT receive an email and I should be reimbursed for at least $10.00.

She says no problem I will notify the proper department and your bank account will be refunded. WELL IT HAS BEEN TWO MONTHS and still NO REFUND!!!

View more comments (2)
Review
#336187 Review #336187 is a subjective opinion of poster.
Loss
$10

Magic Jack plus | Magicjack review from Miami, Florida

Dont even try to hook up a magicjack to a phone that is tied in to a dsl line. If you don't have a stand alone bill without dsl service magicjack will not work. I spent over 4 hrs with att and magic jack and finally am sending it back. In order to send it back my credit card company had to look up the order number and get a return code, I could not do it on my own, another 2 hrs on the phone, this whole thing is a miserable experience. What I did find out is that my old magicjack that I used with my computer works great without a phone, just plugging it into my laptop I can send and recieve calls.
View full review
1 comment
Anonymous
#560708

Thank you, lucky for me I call ATT first andt they told me I have to change my phone service to a stand alone line for Majic Jack. I am still not sure if I want to try it.

I do not use my phone much, 1 to 3 calls a month. This is why I wanted to cancel ATT and save money, but I don't want a headache or nightmare.

Review
#335977 Review #335977 is a subjective opinion of poster.

Never again "MagicJack"

After paying for MagicJack for 3 years and using it and having the same number for 2 years, without any warning they deactivated my number and gave me some 010056**** number. It's not even real telephone number. When dialed you get a message that my call can't be completed as dial. And everybody calling my old number has to hear how great MajickJack is. And that this number is free for taken. After trying to resolve the problem chatting, because this is the only way one can communicate with them, here is the most I could get: "as i have checked it here in our end, the phone number 786-***-*** was been deactivated in your account and it switches to the number 010056****. As i have also checked it here, Our Departments are reviewing the account.. As the Account is under review, you will not be able to place any order for the time being as the review will have to go under process (review protocol).. " But I don't want to order anything. I already paid you for my number. The chat person answer " Please extend your patience as this Review is done every account to retain account Integrity and Security.. I cannot assure you with the time frame but the report has been processed with High Priority.." " For now, I will be doing a report regarding with your issue" I don't care about "reports". Let me talk to a manager. " I will make a report regarding with this matter and it will be forwarded on our higher department" " this issue will be reviewed for the resolution. please do check on your email account the notification will be sent in there". END of chat. Exactly the same chat happened 3 weeks ago, and it just repeating again. And of course nobody is contacting me and I still cant use my MajicJack. So think twice before ordering one. If anybody is interested, I have the complete transcript of my chat with "Joan".
View full review
Review
#332889 Review #332889 is a subjective opinion of poster.
Service
Magicjack Phone Service

Magic jack plus is not worth a penny | Magicjack review from Miami, Florida

Bought 2 magic jack plus never worked spent 3 hours on live chat doing all sort of things and nothing. I had to. Pay shipping for a replacement and still it does not work. Regret the money I spent and no one to talk to in the USA to get help and maybe. Product that works. dO nOT reccomend unless you are ready to spend hours on your computer with a out of the country live help. Negative 10 points. I am really upset about not being able to get the proper assistance in order for this product to work with out having to spend additional money. Would never reccomend
View full review
Review
#303587 Review #303587 is a subjective opinion of poster.

Magic Jack and Magic Jack Plus garbage!!!!! | Magicjack review from Miami, Florida

I live in NY and can't even call PA 15 miles away without buying additional "international" prepaid minutes. Mind you I just purchased the Magic Jack Plus in January so it is nothing to do with needing to renew an annual contract. They are both garbage. Actually they are not garbage it's the people/service that doesn't work. I have spent literally hours in their *** chat sessions because you can't speak to a real person. They say call anywhere in the US but I can't even call the next state 15 miles away. JUNK!! Don't buy Magic Jack or Magic Jack Plus!
View full review
5 comments
Anonymous
#740175

I agree this product is complete garbage and the company is run on trash, and they have the worst live help anyone can provide. If those *** knew what a keyboard and mouse is, they might have a better chance. :grin

Anonymous
#446163

:( I am so sick of hearing that "conference call" garbage! I am trying to call home phones of my Aunt, cousins, and friends in PA. How is that calling a free conference call?

Anonymous
#446158

That's what they keep trying to tell me, too. Conference number my _ _ _! I'm calling my aunt ang friends homes.

Anonymous
#446118

we bought it and used for almost a year ,THEN it started screwing up so my husband called repeatedly over and over and over to figure out why and they shut us off,saying we were a bussiness and voided the magic jack.This is in our home !! We were out the 40.00 and had to by another to continue service,Other than that screw up ,we havent had any isses.THEIR CUSTOMER SERVICE SUXS!!!

Anonymous
#445505

if you tried calling a free conference number then you will have to buy prepaid minutes.

View more comments (4)
Review
#303430 Review #303430 is a subjective opinion of poster.

You advertise 19.95 a year, but when i try to renew it is 29.95, magicjack can kiss my butt!! okay

Provide as much information as possible, you will not be able to edit your review but you will be allowed to add on to it if you create an account during the submission process.so you want me to write more, all i wanted to do was to renew my service, but now it is 29.95 not 19.95, that is false advertising. I don't like doing business with not so honest people or companies. I could go on for day.s. but i wont;t, i do have a life, and you have one also.'My god you want more words. really!!!!!!!!!!!!!!
View full review
3 comments
Anonymous
#674652

THEY CAN KISS MY *** I WILL NEVER GO BACK BUY A CELL PHONE IT'S BETTER. THEY SAY IT'S $19.95 BUT NOT TRUE.

Anonymous
#577742

I agree. Magic Jack prices have gone up - But Promo or not, Magic Jack is STILL ADVERTISING ON TV FOR $19.95 A YEAR.

I'd like to know how to get this rate. It is still pretty inexpensive, but with that kind of rate increase, not sure I will continue service.

Anonymous
#435958

You entered with a promotional price. Prices do not stay the same forever for ANYTHING EVER SINCE THE BEGINNING OF TIME.

View more comments (2)
Review
#299412 Review #299412 is a subjective opinion of poster.

MagicJack-plus don't work as advertised and they keep phone # hostage

In Dec. 2011 I ordered Magic-Jack-plus. It din't work without computer as advertised, spent many ours with Technical service trying to solve problem. After many attemps decided to return device. Also advertised was that you can keep your old phone number, so I transfered to MagicJack (big mistake). Since Dec.21/11 my old carrier is tring to get my number transfered back to them with no cooperation from MagicJack. I have no phone service since them and don't know for how long this will continue. No way to contact MagicJack but only thru their website; their customer service is of no help, even their top ten agents are useless. They promise a lot of help but all help is finished when they end the chat. They even cut you off. Don't buy MagicJack plus. it is a scam.
View full review
Review
#294214 Review #294214 is a subjective opinion of poster.
Loss
$69

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

Magicjack Products and Services Reviews

Compare Companies

Magicjack
Magicjack
299 reviews
1.9
VS
Vonage
Vonage
299 reviews
1.5
Compare Magicjack vs Vonage

Latest Question

Magicjack Questions

Magic jack unsatisfied users use google voice | Magicjack review from Miami, Florida

I used MJ for a few years successfully. Little blips which I could handle. The I renewed and it never would work again. No help line but you can have a conversation online with a help person. After two hours with 2 different people I gave up. asking for a refund of my renewal fee. Never got an answer but finally they said no refund ever. I copied and pasted all my conversations with them and called Am Ex and said i dispute the charge of MJ. lets see if I get it taken off my credit card. all of you irate customers don't renew but get a GMail email and then download google voice. all free so far and much better voice. lets all try to put MJ out of biz!!
View full review
Review
#292125 Review #292125 is a subjective opinion of poster.
Loss
$20