magic jack jack phone service customer service number customer money phone number calls

Extra purchase required in order to purchase replacementat reduced price. | Magicjack review from Pompano Beach, Florida

Why do you have to buy a concierge service to be able to purchase a replacement magic jack at a reduce price. This shouldn't be.
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Review
#1660595 Review #1660595 is a subjective opinion of poster.
Reason of review
Pricing issue

Still not settled | Magicjack review from Boynton Beach, Florida

1.4
Details
As of December 30th 2018, my problems with MJ are still not resolved. A few return phone call from MJ, always sorry for my problems, but never a real settlement. They can charge your credit card for payment but cannot put a credit on your credit card. What started out as a $50.00 purchase which I was sure was Cdn. Dollars ends up to be over $83.00 Cdn. If I had purchased the MJ in a Canadian Wal Mart it would have been cheaper & a lot less complicated than ordering on line. 45 days & still not satisfied . This adventure is ruining my vacations & I am seriously considering legal action against MJ. Thank you
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Review
#1436673 Review #1436673 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Customer servive
Reason of review
Poor customer service
Loss
$85
Preferred solution
Full refund
Tags
  • Magik Jack customer service
1.0
Details
N0V. 17 2018 PLACED A PHONE ORDER. NOV.19 2018 RECEIVED E MAIL SAYING THAT THE PACKAGE WAS SHIPPED WITH TRACKING NUMBER WITH DHL. NOV. 28,2018 TRIED TRACKING THE PACKAGE IMPOSSIBLE, CALL DHL RESPONSE THEY HAD NOT YET RECEIVED THE PACKAGE FROM MJ. NOV.29 2018 FINALLY...
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Review
#1411889 Review #1411889 is a subjective opinion of poster.
Service
Magicjack Customer Care
Cons
  • Service from start
Reason of review
Problem with delivery
1.0
Details
I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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Review
#1390425 Review #1390425 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • I did not like their services
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
#1306696 Review #1306696 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Good customer service
2.0
Details
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
#1294690 Review #1294690 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.

MAJOR PROBLEMS | Magicjack review from West Palm Beach, Florida

1.0
Details
These numbers call about 17 times a day threatening me with law suits from the USA 845-823-9581 201-762-4579 631-440-7943 914-401-5173
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Review
#1289770 Review #1289770 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Bad quality
2.5
Details
The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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Review
#1289119 Review #1289119 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Concept
  • Cost and value
  • Easy to use
Cons
  • It help
  • Replacement or refund policies
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack customer service
2.3
Details
My MagicJack Go stopped working in June 2018. It was about 2 years old. I called customer support and was told to buy a new one. I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for...
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1 comment
Anonymous
#1590506

Had similar experience but one better. My magicJack *** out exactly 1 year to the date of purchase and they told me that they would not replace it free and had to pay the discounted price for replacement.

MagicJack is a ripoff. Horrendous customer service. They couldn't care less. My advice stay as far away from magicJack as possible.

There is a reason their name begins with Magic. Totally nothing but slight of hand with this company.

Review
#1284681 Review #1284681 is a subjective opinion of poster.
Cons
  • Admin fee added to price and no year of service for replacement
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Provide an additional year of service.
Tags
  • Magicjack Replacement Ripoff

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Latest Question

Magicjack Questions
1.4
Details
Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
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Review
#1280487 Review #1280487 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Terrible customer service
  • Unfair and deceptive billing practices
Reason of review
Phone number that was added to the account and paid for was removed without any notification.
Loss
$11
Preferred solution
Full refund