Not resolved

Don't believe "Free 12 Months of Service" on the company's website....they limit the number of calls you can make to 50/day in the fine print (i.e., in section 6 ("Proper Use; Suspicion of Fraud") of the "Subscriber Agreement for Products and Services". We purchased service in February 2017, and started using the service.

Then in August, our phone was deactivated without notice. After several calls to Customer Service, someone finally advised us that in section 6 you are limited to 50 calls per day.

We apologized, said we would make alternative use of the MagicJack...and they said we would have to pay for new service. Great company...we are switching to Ooma!

Product or Service Mentioned: Magicjack Home Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 04, 2017.
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