we got the magic jack about 3 monthe ago. the first month was great probably due to it being the trial period.
since then it has been going downhill. the audible ih horrible. when we make or recieve a call everything is all broken up and not understandable. We have contacted the tech chat 4 days in a row and been on a merry go round everytime.
We tell the tech to read previous chat and they still insist on redoing what the previous tech had us do...then they transfer us to a higher tech , who is probably sitting next to them and they too want us to redo everything.
In the end we just wanted a replacement which we read needs to be approved by a tech, well it aint happening. We ended up contacting the BBB because obviously this company doesnt care and doesnt want to help out its customers.
Monetary Loss: $49.