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Love my MJ and MJ+ | Magicjack review from Washington, District Of Columbia

I would guess not everyone is happy with MJ but for me it's worked well since I started with this company 2007 when it first came out I ordered three MJ two for my home (wife and me) and one for my son who was in Germany at the time. I had a year of service on each one as part of the initial package and had no real problems except what I'd call minor problems when it came time to update the internal software I had to call CS to have them force install the software update. It worked fine after that. Sometimes I get calls and no one is there or they can't hear me but that has gotten better over time. I've always renewed on time so no problems with paying for a new number ect since the device never expired. I got a new MJ+ because you can just plug it into an electrical outlet and it works without a computer. I only came with 6 months not a year like my first ones but hay everything has gone up in prices, taxes you pay to the state and federal have gone up why not MJ? Nothing ever stays the same over time. I did just before then end of the six months renew for five more years and there was no extra for a phone number charged. So don't let it expire and I'd say by my experience that you won't have any extra charges for a new phone number. Bottom line I like my MJ+ and I even liked the first model. My son would call from Germany and I'd talk with him over the phone with no extra charges on his part or mine. It had a US phone number but was located in Germany and used the Internet for the connection so it had no problems. Quality of call at times were not so good but resolved if we just called back again and got a better connection. I use it for my business from home and it's serves me well and it's sure much cheaper than the phone company. Also if you now get cable phone or FIOS phone they are now VOIP phone and not the old analog copper wire phone service everyone was used to in the past. When they tell you digital that is your first clue that you have a VOIP phone with your phone company and it's way cheaper for them to give you digital than the old analog type of line service plus they charge you triple or more for the cost of a MJ like device. I've had the same problems with my FIOS digital phone as I get with MJ so they are about the same.
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#499616 Review #499616 is a subjective opinion of poster.
Service
Magicjack Internet Service

Double charged | Magicjack review from Washington, District Of Columbia

I was double charged because they have a notice that pops up on the screen that said my payment failed to go through please resubmit. I have contacted them several times on this. They told me their billing department was handling it. My bank claims they haven't heard from them & for me to dispute the charge. I am also having a problem with voices sounding so garbled I quit using it ! I am wondering if this is common problem with this company. I can see a major class action lawsuit with this very crooked company. I will be filing a complaint with the BBB.
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#438411 Review #438411 is a subjective opinion of poster.
Loss
$64
Tags
  • magic jack double billing

MAGIC JACK PISSED ME | Magicjack review from Washington, District Of Columbia

I GOT Mj SINCE FOUR YEARS AGO NOW IM TRYING TO RENEW IT, ACOOUNT WAS DISABLED NO CHOISE TO GO BEYOND LOGIN, CUSTOMER SERVICE SUCKS.. MORE THAN 20 TIMES SAYING .... WAIT FOR AN EMAIL FRON THE HIGHER DEPT, SOUNDS IN BROKEN ENGLISH LIKE FROM INDIA PHILLIPINES OR ANYWHERE OUT (OF COURSE FEEDING mj POCKETS AND INCREASING THE UNNEMPLOYMENT HERE IN AMERICA), NOBODY GAVE ME A REAL ANSWER WHY MY ACCOUNT ITS UNDER REVIEW FOR A HIGHER DEPT, LOOKS LIKE THEY HAVE A ROCKET SCIENTIS UNENCRIPTING NOTHING, I USE THIS LINE FOR PERSONAL PROPOSES, I LOOSING ALL MY CONTACTS AND CALLS, SINCE MONTH AGO... NOW I TRYING FCC
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#360650 Review #360650 is a subjective opinion of poster.

Magic Jack terrible service and fraud | Magicjack review from Washington, District Of Columbia

I had my service disconnected without any notification, nor request for renewal. My account was not even due for renewal either, despite that I went and paid to be renewed just in case. My account was charged. and despite two days of calling with thier on line chat line customer service, and their promise of resolving the issue two days later I have received no response. I have spent hours contacting their so call customer service and after lengthy waiting and promise that they going to look into the situation I was forced to hang up with no progress after two days.
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#331895 Review #331895 is a subjective opinion of poster.
I paid 100 dollars for the five year extended service time. When the device stopped working after one year, I was told my service and license was good for five years, but my phone number was only valid for one year, and I'd have to pay again to keep the number...
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1 comment
Anonymous
#518141

John, I have several tgihns to address! First, I love you.

But you should know this already. Second, you look medieval with your hood on lol. idk why XD. Third, I missed your video where you won an award (I just watched it) and I'm so happy for you!

Fourth, idk if you've ever seen this show called Being Human, but you remind me of the guy that plays George lol.

#Random. I think I covered everything lol

Review
#324998 Review #324998 is a subjective opinion of poster.
Service
Magicjack Phone Plan
Loss
$100

Can only use one telephone with Magic Jack | Magicjack review from Washington, District Of Columbia

When I purchased Magicjack, the add was to get great telephone in your home for 19.99 a year. I being a nieve American consumer thought that meant after installing MJ I could go to any of the four phones in my home and answer a call or make a call. I now have three phones in my home that don't work. After contacting MJ the cost for MJ went from the addvertised $19.99 a year to $102.59. I paid the charge thinking I would still be saving $ from my telephone co. monthly charge. I would never have purchased MAGIC JACK had I been remotely informed at the time of purchase that I would only be able to use just the ONE phone that was attached to MAGIC JACK in my home. WOULD YOU????? Of course I can not get a refund because the 30 day trial period has expired. I hope many of you read this before concidering MAGIC JACK. I wish I read something similar before I purchased MAGIC JACK. In todays lifesyle you can only use ONE phone in your house . REALLY ????????????
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3 comments
Anonymous
#496969

you are doing something wrong I have all five phones working off 1 majicjack for about 2 years now.

Anonymous
#474389

I agree

Anonymous
#473461

I guess you are nieve of just didn't talk to the right people regarding the install. If you plug the phone cable from the majic jack to the wall jack, all of the other phone jacks in the house will be activated. I have had mine hooked up like this since Voip first started being talked about.

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#315290 Review #315290 is a subjective opinion of poster.

DO NOT BUY MAGICJACK,BAIT&SWITCH PRODUCT

Purchased magicjack plus(beware of commercials and ads) you DO NEED A COMPUTER & INTERNET for this thing to work.The company is deceitful about the product! Let's call it bait &switch in legal terms!Talked to a live rep discussed product in depth was told computer and internet was necessary for the magicjack plus to work,only way for it to work! Rep told me to go to friends house to register devise,look on back it will explain that it has to be reg. wherever you take it for it to work,cheesy product,rip off for people trying to save money on a serious fixed income.Why can't these kind of people be stopped,I say we ban together get a class action lawsuit.It is bait&switch straight across the board!!!!
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#313317 Review #313317 is a subjective opinion of poster.

Magic Jack Lied About A Free Trial | Magicjack review from Washington, District Of Columbia

Responding to a free trial offer with Magic Jack, I submitted my credit card with the understanding that my card would not be charged for 30 days and that I could return the item (Magic Jack Plus device) within that time period and the trial period would be totally free. The next morning upon checking my bank account, I found that I was overdrawn. Magic Jack had debited my card. As I am on a fixed income, I had to make up the funds before the end of the business day otherwise my account would tumble and penalties would be assessed against my account every day until I placed sufficient funds into the account. I was able to do so but otherwise this situation could have been very hurtful to my already dire financial condition. No I have no money at all until my next Social Security check comes in a week from now.
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2 comments
Anonymous
#466666

I was charged for the free trial.....I never recieved the item.

Anonymous
#464832

Same here, just did live chat cause they charged me for MJ plus, which we ordered, not rcvd yet) and for the annual renewal for the regular magic jack. Have not had issues w/phone service.

just they can't (won't, credit the extra charge. This will be my last time to use.

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#311595 Review #311595 is a subjective opinion of poster.
Service
Magicjack Free Trial

MagicJack Plus junk

I spent 5 hours on the chat line (can't speak with a live person). Had three different agents or whoever they may be as they didn't know what they were doing. Finally got plus up and running but when I dial out it stops working or a marketing number comes up and my friends won't answer the phone. My magicjack number is never displayed so noone knows I am callling. I am sending this piece of *** back and hope they will refund my money. In reading other complaints refunds are a problem. A class action certainly sounds appropriate.
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#311447 Review #311447 is a subjective opinion of poster.
Service
Magicjack Phone Service

Contact Magicjack Customer Service

Website:
Mailing Address:
931 Village Blvd – Ste 905 Box No. 386
West Palm Beach, Florida 33409
United States
Phone:
(800) 624-4252
All Magicjack Contacts

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Magic jack SUCKS | Magicjack review from Washington, District Of Columbia

...Put in email address and password and they tell me password does not go with sign-in and they gave me the password and can't go anywhere to change email or password corrections....Took magic jack back....if you get this item and make just one wrong mistake you are SCREWED as you can't get changes made....DO NOT BUY THIS PRODUCT. There should be some place to go where changes can be made when mistakes happen. At least have a customer rep on hand as you advertise it to death and NO HELP ANYWHERE.this makes 3
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3 comments
Anonymous
#475415

the only reason i even got magicjack was to call a conference call number...had no problems until today..now Im getting the prepay to call this number ***..glad i didn't pay beyond the intial yr..im getting rid if it..it no longer serves me the intial service i was once provided...bye

Anonymous
#475355

HERE IS THE "live tech support".

Gist being...." it is a new policy", or something.

Starts here:

Please wait for a site operator to respond.

You are now chatting with 'Mara'

Your Issue ID for this chat is LTK554073062851X

Mara: Hello, how may I help you?

Archie Gibson: I have been getting a message about "to call a confereence line or platform....

Archie Gibson: sorry to take so long, but I had to dial again to get the cocrrect messaage

Mara: Hi, Archie.

Mara: May I know when did this issue start?

Archie Gibson: I am guessing about 4 or 5 months ago.

Mara: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.

Archie Gibson: This is a home phone line

Mara: Yes, Archie. But all numbers that are used in conference calling is part of this policy.

Archie Gibson: I am not making a conference call. I am trying to call my mom's house.

Mara: Yes, but is that number is used for conference calling.

Archie Gibson: I also get it trying to call local, and regional....sometimes

Mara: Yes, I understand.

Archie Gibson: No, it is not a conference number

Archie Gibson: you may try it yourself.

Archie Gibson: the number is in Alaska....907-373-1248

Archie Gibson: I can not get through on the cell numbers either

Mara: You can get that message when dialing not only conference number but inbound, international, conference, platform numbers that receive a recording and certain calls to non-ILEC areas.

Archie Gibson: That is fine, but why can not I call these numbers.

Mara: You need to have prepaid minutes.

Archie Gibson: WHY??

Mara: That is the policy.

Archie Gibson: Not when I signed up, it wasn't.

Mara: That is a new policy, Archie.

Archie Gibson: BUT the policy I signed up under is the one that I should still be with.

Mara: You can check our TERMS OF SERVICE.

Archie Gibson: Your terms of service are effective when they are accepted. The terms I accepted said I could call these numbers.

Archie Gibson: It has gotten so I can't get through to a number just down the road.

Mara: We have restrictions, Archie.

Archie Gibson: How far up the chain are you?

Archie Gibson: I need to either get through to the numbers I call or get my money back.

Archie Gibson: You pat answers are nice but quite ineffective.

Mara: You need to purchase prepaid minutes if you want to call these numbers.

Archie Gibson: I am sure you are doing your job, thus I am asking for someone that can give me a black/white, yes/no, answer.

Mara: I understand, Archie.

Archie Gibson: So you are telling me that Magic Jack is a scam.

Mara: However, there is nothing we can do about this since it is systematic.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

You are not currently in a chat session.

You are not currently in a chat session.

Anonymous
#465343

Hey you folks who reviewd:

THANK-YOU for taking the time to do this! I was all set to set up to get the "free trial", but right away on my bing search page the Pissed Consumer came up (love that name) and I started reading.

I am throwing away the receipt from Home Depot I got with the Magic *** ad on it and saved myself untold frustration thanks to you!

Your misery was no not in vain my friends! I am taking your sage advice!

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#310590 Review #310590 is a subjective opinion of poster.
Loss
$75