We purchased a 5-year Magic Jack subscription on E-Bay. We registered the purchase on Magic Jack's website.
After 3 months, our phone service was mysteriously interrupted. There is no phone number provided to contact customer support, so contact was made via "Live Chat". We were informed our account was 'under review'. The reason given to us for the review was that all accounts must undergo random periodic reviews, the length of time for the review was estimated to be one week during which time we would have no phone service.
We were a start up company and had already used the number on business cards and advertising pamphlets. Although we explained our predicament to Magic Jack via our chat sessions and offered to purchase an additional subscription if only we could keep our number, they would not directly respond to the requests. Several different chat sessions resulted in the same outcome - we never received a reply from anyone at Magic Jack regarding the resaon for the review or the possibility of continuing the use of our phone number. We were not given a phone number so we could speak directly with an agent.
We were forced to contract with a new phone service and print new business cards and brochures. During the ensuing two week down time, we discovered several referred companies had tried to contact us for services and were turned off by the disconnected phone line. We lost business as well as the cost of our original purchase and No One ever bothered to contact us again.
Stole our money, lost us potential customers, non-existant customer service. Don't be ripped off - do not buy this service!
Review about: Magicjack Phone Service.
Monetary Loss: $50.