magicJack
Reviews and Complaints
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Verified ReviewerUnaddressed problems with service
Inbound calls fail with message "subscriber unavailable" or "number unassigned." Failures are intermittent. I have dial tone and can call out.
Tried replacing all cables. Even purchased an new Magicjack with same issues. Hours spent on Magicjack tech support. Strongly suspect Magicjack servers have routing table issues or are oversubscribed.
I believe they are selling devices and service without scaling up server infrastructure.
Device is connected to an Asus wifi router. The Magicjack has a dedicated IP address with port forwarding for 5060 and 5070. Internet service Speedtest 420mb/s down 41mb/s up. 13ms latency.
Packet loss test shows 0.0% packet loss. All lights on MJ are normal. Connected PC directly to ethernet port on the router and ran tests to confirm ethernet/dhcp functioning normally. Speed is normal with no packet loss.
All hardware tests good. Cables are good. New Magicjack installed. Still suffering many inbound calls not going through.
Online chat dialog with Magicjack CS had the worst lag I have ever experienced.
I would type a line with no visual feedback due to lag with their servers. Chat support consists of overseas nontechnical personnel reading from a script.
They have no access to server logs or ability to address issues that are the fault of Magicjack. Their diagnosis script is written solely to find fault with customer hardware.
Preferred solution: Deliver product or service ordered
User's recommendation: Not reliable enough to be a primary phone number!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour customer service is terrible
- Affordabilty
- No service
Preferred solution: Price reduction
Magic jack has not received calls in months.
- Service
- Reasonable price in the past
- Reasonable prices in the past
- Horrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Multiyear plan but jack doesn’t last that long
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot working - none of your customer care numbers are working
Preferred solution: where can i get it serviced in mumbai
Account not credited
- Magic jack will pose no problems for those who can communicate
- Difficult to reach a human if your phone does not work
Preferred solution: Deliver product or service ordered
Can't use my phone
User's recommendation: Get a real number to talk to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLOOK FOR OTHER VOIP THIS ONE HAS VERY BAD TECHNICAL SUPPORT
- Cost
- Technical support
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRun away. Garbage customer service
- Affordable
- Forced autorenewal with unreliable payment tracking
Preferred solution: Deliver product or service ordered
Bad customer service
Preferred solution: Price reduction
OLD DEVICE SHOULD HAVE BEEN UPDATED NOT JUST RENEWED
Poor call quality; Worst customer service
- Low cost
- Poor call quality dropped calls bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Magic;Simply Make-a-buck Run-around...
So, land lines are fairly useless except for the Solicitous Tribes allowed
to harass us at all hours by our "leaders". Loved the BLOCK CALL feature;
from which we were able to figure out just how often those rude rascals
run am-mock. Got "magic jack ""PLUS"" ( oooooh;-} only to discover that
those crazy Masters of Planned Obsolescent design their modules to fail
almost to the day annually; Hence; the 60 bucks year ends up being 100,
at the least. After many "Chats" with their "Techies", I did new Portals,
Conference calls with our carrier & Actiontec in India only to find the Magic was (Like B.B.said;Rest his Soul) much like the thrill.....Gone.
Now, if those Chatty Techies had only been allowed to be Honest when
it ended up being malfunctioning hardware ( yawn, "time to replace the Module with Ethernet & Phone inputs ) and I naively inquired as to a cheaper source (i.e.; PayeBay,Pal) and that I would HAVE to buy it from them, as the darn thing is like a time-chipped H.P.Ink cartridge that will
self destruct regardless of being full once passed a terminal date,right?
Instead, I get, "We don't recommend buying from another source..."
Wow, THAT would have been (would have been, mind you) so cool...
But NOOOOOOOO; I but the thing for dirt cheap, and proceed to waste
ANOTHER 2 hours being run around by 1st Tier & then, 2nd Tier-Expert
Techies.......(BTW; I ain't a techie, but I'm not an idiot; The cheap module
from eBay; an official MAGICJACK PLUS module with the same inputs
as our bad boy; Produced the same lights & got dial tone with NO PROBLEM; Inly to repeatedly hear the Robot pronounment;
"ATTENTION; YOUR MAGICJACK Plus SUBSCRIPTION HAS EXPIRED;..."
Time to payMagicjackAGAIN,Pal! The TIER 2 "expert" simply couldn't
re-asign the new serial numbered unit to our Account (Paid up for another 8 months,yet! :-] Yup; Gotta buy it from THEM!
So, sayonarra to the Magic; I'm done. Perhaps I'll encounter that same blissful sensation I achieved by chucking my cell phone (I confess, My Lady does have & need her Smartphone) once I realized Verizon was
ALSO not my friend. Let's look on the Bright Side; Lots of Decent Folks
out there who, when an emergency occurs...like waiting to pick up at the Airport, will gladly let you make that call with their yet-to-be attached-cybornetically appendage. Love those Decent People....
None of them work at magicjack.Off.
- Silence was golden
- Run-around
Preferred solution: Let the company propose a solution
Magicjack stopped working
Preferred solution: A replacement unit at no charge to me.
Very unhappy
- Easy to use
- Cost and value
- Concept
- It help
- Replacement or refund policies
Preferred solution: Deliver product or service ordered
Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”.
Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the solution was to plug it into my computer instead of the router. But after ending the chat I realized my computer must be on all the time in order for the phone to work- that wasn’t feasible so back to waiting for a support tech. When Joshua H finally was available to chat over an hour later- he never replied to any of my messages.
The system then kept placing me back in line for another person... after many more minutes I opened a new browser and waited again. The recommendation this time was to buy a new Ethernet cable and a new phone. Neither of those fixed it.
Back to waiting for a tech- who informs me I need to update my ports by calling my internet provider. My internet provider tells me I have to call my router company... they get updated and it still doesn’t work!!
I use other devices via Ethernet and they work- so obviously the Ethernet port/jack is out on the magicJack device. I again wait for support and this time am told that I must pay to have it replaced (it’s not even a year old) and that they won’t prorate my account for the time that I haven’t been able to use it (which has been almost 3 months).
Overall- it’s cheap and nice if it works but when it doesn’t just plan on being Magically Jacked around and wasting your time/money
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Very often when making outgoing calls I can not be heard on receiving end. Not to mention the sometimes horrible screeching and static in almost every call.
Yes I did purchase for the affordability, and will not buy more expensive service, as I don't use the phone that much (probably because of the poor quality!), but need it for Dr's, family, etc. Just wish magicJack cared about this issue!