magicJack
Reviews and Complaints
CUSTOMER SERVICE _ EXTREMELY POOR !
- Being able to stay in contact with friends and family
- Usually good service
- Poor quality of personnel in customer service
- Poor or no customer service
Preferred solution: Im have been a magicjack customer since 2012 with no issues ! What I was looking for is an answer as to why we cannot call area code "754" from any majicjack line . ALL I GOT was being disconnected from the chat line .
User's recommendation: THINK TWICE before buying a plan with this outfit !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hereford, ArizonaVoicemail issues
The quality of my MagicJack (MJ) phone service, which I have had for 30 years, went poor several years ago. There was so much noise on the service I could not make or receive calls.
The only reason I kept the service was for callers to leave me a message and then the call information would be forward to me via my email. During the last 6 months, that service also failed. I tried to contact MJ, but could not understand their website or what they were asking. I am i75 years old and don't see the best in the world.
I can not remember what happened 30 years ago when I initially purchased their product, so I can not answer their security questions. In my estimation, their service is terrible.
They keep adding cost for their services. I have considered reporting them to the Arizona Attorney General's Office under the Consumer Protection Law since I have already paid them for their service several years in the future.
Preferred solution: Fix the Damn Thing so it will work properly.
User's recommendation: Stay away from this product -- poor company .
I need my pin number
Their tech is no help at all
User's recommendation: try some other voip services
It is impossible to get them on the phone .I am not good at chatting.
User's recommendation: Not very good service lately !
Horrible Customer Service/Technical Support
- When it works it is great
- Poor or no customer service
Preferred solution: Apology
User's recommendation: Do not use them if you desire or need any customer support
Question about International calling.
User's recommendation: Magic Jack customer service sucks. I have had similar experience earlier in the year too.
Only works part-time
- Conversion policy
- Customer service is horrible
Preferred solution: Use telephone contact with the technical personnel!!!!!
User's recommendation: Do not continue the product UNTIL THEY MAKE USE OF TELEPHONE SERVICE!!!
Very bad customer services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble pissed
- Poor customer service by rachel
- Bad phone connection
- Non disclosed charges
Preferred solution: Full refund
User's recommendation: Do not buy
Caller id not working and no proper answer.
THEY DONT HELP YOU ANY MORE
User's recommendation: GET ANOTHER PHONE SERVICE
Porting number and overcharge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDON'T CARE ABOUT MY PROBLEM- WON'T HELP ME
- Works great
- I did not like their services
Preferred solution: Let the company propose a solution
No consumer support
User's recommendation: It is not worth it
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