Carmine P
map-marker Lauderhill, Florida

CUSTOMER SERVICE _ EXTREMELY POOR !

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I tried their chat live on line 3 times with three different people , and after 1 1/2 hrs of going back and forth , I was disconnected the 3 times and my question as to why I could not call area code 754 was never answered , THE STAFF THEY HAVE ARE INCOMPETENT . they should not be any where near a customer service department as they DO NOT KNOW the meaning of CUSTOMER SERVICE . I provided a list of area codes listed on the internet under magic jack which showed area code &%$ in Florida ( Coral Springs ) YET they could not answer my question . THIS IS JUST MIND BOGGLING ! WHY ARE THESE PEOPLE THERE ? .
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Pros:
  • Being able to stay in contact with friends and family
  • Usually good service
Cons:
  • Poor quality of personnel in customer service
  • Poor or no customer service

Preferred solution: Im have been a magicjack customer since 2012 with no issues ! What I was looking for is an answer as to why we cannot call area code "754" from any majicjack line . ALL I GOT was being disconnected from the chat line .

User's recommendation: THINK TWICE before buying a plan with this outfit !

GE M

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Verified Reviewer
| map-marker Hereford, Arizona

Voicemail issues

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The quality of my MagicJack (MJ) phone service, which I have had for 30 years, went poor several years ago. There was so much noise on the service I could not make or receive calls.

The only reason I kept the service was for callers to leave me a message and then the call information would be forward to me via my email. During the last 6 months, that service also failed. I tried to contact MJ, but could not understand their website or what they were asking. I am i75 years old and don't see the best in the world.

I can not remember what happened 30 years ago when I initially purchased their product, so I can not answer their security questions. In my estimation, their service is terrible.

They keep adding cost for their services. I have considered reporting them to the Arizona Attorney General's Office under the Consumer Protection Law since I have already paid them for their service several years in the future.

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Loss:
$100

Preferred solution: Fix the Damn Thing so it will work properly.

User's recommendation: Stay away from this product -- poor company .

Anonymous
map-marker Encino, California

I need my pin number

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Dont buy Magic jack dont deal with them it is the worst item I have ever had in my life. Very frustrating
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Anonymous
map-marker Lake Worth, Florida

Their tech is no help at all

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Majickjack needs to be regulated majicjack after 5 attempts to resolve a majicjack made problem two and half hours of wasted time they make unreasonable demands like the credit card number i used over 10 yrs ago when I first bought their majicjack
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User's recommendation: try some other voip services

Anonymous
map-marker Winnfield, Louisiana

It is impossible to get them on the phone .I am not good at chatting.

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I have had Magic jack phone for probably 15 years. I have not had service for 6 months or more . Cannot get them on the phone. I have sent them my new email address . They will not call me or email me . I gave them my cell phone number . Just renewed it for 5 years and thought that would get them to talk to me on the phone but can`t seem to get them . I am so aggravated !! Thanks Ruby
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User's recommendation: Not very good service lately !

Rodger M Pyr

Horrible Customer Service/Technical Support

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Service stopped working 3 months ago. Attempts to contact technical support were useless as no one answers the hone numbers provided nor does their "live chat" option actually provide a "live" person to chat with just a virtual assistant who directs you back to the phone numbers or their web page which is not supported. I have been attempting to cancel my service and calls and web page is useless. not D
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Loss:
$20
Pros:
  • When it works it is great
Cons:
  • Poor or no customer service

Preferred solution: Apology

User's recommendation: Do not use them if you desire or need any customer support

Anonymous
map-marker Culver City, California

Question about International calling.

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I bought cash card to make calls to India. Since I couldnt find instructions to make overseas calls, I asked someone to call me or send me the information but I never got a response. I am seriously considering canceling the card and get a refund from my bank.
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User's recommendation: Magic Jack customer service sucks. I have had similar experience earlier in the year too.

Robert P Iih

Only works part-time

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YOU TELL ME! A BUNCH OF THINGS INCLUDING THE BASIC WORKINGS OF THE MAGICJACK DOES NOT WORK ON MY CELLPHONE.X
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Loss:
$5000
Cons:
  • Conversion policy
  • Customer service is horrible

Preferred solution: Use telephone contact with the technical personnel!!!!!

User's recommendation: Do not continue the product UNTIL THEY MAKE USE OF TELEPHONE SERVICE!!!

Anonymous
map-marker Bartow, Florida

Very bad customer services

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I renew my magicjack today and 15min late I called because I notice the special that I got on my account was not the same as the one I got on my account and when I paid did not include the equipment. I spoke with Amy and Charlotte and both told me that I need to buy another year to obtain the equipment, even that I told them I need the one that show the equipment was included in my account. I am very dissatisfied with magicjack customer services since I have been a customer for more than 10 years. I did not want to cancel the year, I just wanted to receive the offer that I got on my account. I need to see if someone honor the special I got on received on my account. 863-578-****
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Len S

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Verified Reviewer

Double pissed

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This company took my money, and sent me a piece of junk and charged me 53.00 inc. shipping.I received it today and it does not work!! They said that I have to pay for shipping, and they will refund. What they seem fit. THERE IS A SPECIAL PLCE IN *** FOR THEM
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Cons:
  • Poor customer service by rachel
  • Bad phone connection
  • Non disclosed charges

Preferred solution: Full refund

User's recommendation: Do not buy

Dipak K Oro
map-marker Sugar Land, Texas

Caller id not working and no proper answer.

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Please fix my caller Id so I know whos calling me and I call someone know me. Also while I am on one call and incoming another call not came to screen but only beeping.
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Anonymous
map-marker Crete, Nebraska

THEY DONT HELP YOU ANY MORE

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i PAID MY BILL LAST MONTH AND THEY REFUSE TO HELP ME IF I DONT PAY ANOTHER $20...THEY SAY I SHOULD GET CONNEACTED BUT I STILL WAIT......i HAVE A VERFIED THAT i PAID, BUT NOW THEY WANT MORE $$$$.........ANOTHER COMPANY THAT HAS GOT TOO BIG FOR THEMSELVES..I CAN IMgine if we all refused to pay...they,MAGICJACK) WOULD BE IN THE EMPLOYEMENT LINE....
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User's recommendation: GET ANOTHER PHONE SERVICE

Anonymous
map-marker Jacksonville, Florida

Porting number and overcharge

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I renewed my service so I could either forward or port my number that I have had for 10 years. The representative said I needed new equipment and charged me $59 I got the new equipment and I couldn't use it withh my internet provider It wouldn't plug in. So I couldn't port or forward my number. So I called back and got a new rep that said she would fix it, i told her i didn't care if it worked. I just wanted to be able to port my number. She charged me another $39. It still didn't work. So now I have almost $100 invested in this and it still doesn't worked I called again and again I was promised the problem would be fixed. It's been several weeks and it is still not resolved
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Gloria P Ogt

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Verified Reviewer

DON'T CARE ABOUT MY PROBLEM- WON'T HELP ME

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I called about my bill that I paid For 1 year but had no magic jack service. I was told Payment was put on another device and they would have to active my device which I'm using now it was suppose to take 48-72 hours to switch. They told me escalations Dept would send me an e-mail well No email has been sent Plus My device is STILL NOT WORKING! PLEASE DO SOMETHING I'M REALLY GETTING PISSED.Wtf
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Loss:
$45
Pros:
  • Works great
Cons:
  • I did not like their services

Preferred solution: Let the company propose a solution

Anonymous
map-marker Dumont, New Jersey

No consumer support

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Can't resolve a calling out problem with Magic Jack home.
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User's recommendation: It is not worth it