Magicjack Reviews and Complaints
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1
ISSUE RESOLVED
2.6K
TOTAL REVIEWS
$300K
CLAIMED LOSSES
$332
AVG LOSS
94.3K
PAGE VIEWS
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Cons
- Customer service
- Technical support
- No customer service
Pros
- Cheap
- Concept
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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I used Magic Jack to call Germany, because their rates where at one time reasonable, and all I would do is make a payment for the Entire Year, and be done with it. This year that payment was made on 06/21/2019, in the amount of $128.02 (exactly 31 days ago today)....
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Review
Service
Magicjack Phone Service
Pros
- Reasonable prices in the past
Cons
- Poor customer service
- Undisclosed extra charges appear after payment
Reason of review
Poor customer service
Loss
$80
Preferred solution
Since they already have $100.- I'm going to have to pay for this year, and then we'll see next year - BAD TASTE IN MY MOUTH!
Tags
Update by user Jul 21
i would like a home phone and magic app for on the road when i travel. dont want device just on iphone thank you annie wade
Original review posted by user Jul 21
yes I would like to say i love this app. i been using for years and at times it goes off. i would like to keep it on at all timesReview
Pros
- Software
- Being able to use my magicjack again
- Easy to use
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
Service
Magicjack Phone Service
Reason of review
Pricing issue
Magicjack review in Basel, Basel-City: Extinguish pice of junk, no future for this garbage
This crap should be werbiden to sell. It is a totall scam!!!!
Review
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Magicjack review: I love my majic jack it works great. its frugal
i love my majic jack , i get so mad when people say bad things about it. its the BEST. smartest deal out there. 
https://www.pissedconsumer.com/themes/pc2/images/emoji/pissed.svg 
https://www.pissedconsumer.com/themes/pc2/images/emoji/pissed.svg Review
Pros
- Price and it was working fine
Reason of review
Fair pricing
Magicjack review: Sears Scamming People
Please... DO NOT do business with this company. Sears used to be reputable but they are just a scam machine now. They WILL rip you off any way they can. I'm in shock and disbelief myself as Sears has stolen $399 from me. They did not provide me service, a product, or a repair but have just charged me $399 for ABSOLUTELY nothing... and there seems no way to get it back as they block your number on ALL customer service lines. Hopefully my credit card company comes through on this, or I am out almost $400! Just unbelievable... STAY AWAY. Review
Magicjack review: Billing is different from what was said
Re Order # TS81716994 I renewed the commitment contract on June 9 2019 and was told , $39.00 for renewal $10.00 to keep my number $4.41 for taxes Total= $53.41 The amount billed in my credit card was $71.12 !!!! Why ????
Review
Magicjack review: Just a *** experience.
Got new cells and had numbers ported to the new carrier, MJ started saying the numbers were no longer in service. Tried to contact them to no avail will not even answer their phones, suspect they may be using their own service and it doesn't work for them either. Don't buy this ***
Review
Magicjack review: Don't talk to Rachel/ The Ratchet Wrencher
*** need to renew, or how to locate that information on the website. I do understand security measures and I know I would not want anyone compromising mine but this is just ridiculous. I gave her my life history and the only thing that was missing was a zip code of my last address in AZ. She refused to transfer me to someone that could help solve my problem. And instead of trying to help with the situation she just kept telling me since I did not have that zip code information she refused to go any further with the conversation. So if you get someone called Rachel at Magic Jack, be ready for an integration.
Review
Service
Magicjack Customer Care
Cons
- Poor customer service by rachel
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Update by user Jun 02
Have not heard from company by either letter or e-mail for call. I did request a credit from credit card which has given me the credit while the charge is under review.
If it does ot come back with it re-charged, I will so acknowledge. The dignity and disrespect can't...
Review
Service
Magicjack Phone Service
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