Magicjack Reviews and Complaints
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1
ISSUE RESOLVED
2.6K
TOTAL REVIEWS
$300K
CLAIMED LOSSES
$331
AVG LOSS
94.9K
PAGE VIEWS
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Cons
- Customer service
- Technical support
- No customer service
Pros
- Cheap
- Concept
- Service
Lack of any quality for customer service,they only collect money for no decent support | Magicjack review
Update by user Oct 19, 2019
need to know the authority in USA to now about magic jack phones no quality service just collecting money
Original review posted by user Oct 19, 2019
lack of any quality for customer service,they only collect money for no decent supportReview
Cons
- Poor call quality dropped calls bad customer service
- All the sevice including customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
Update by user Oct 08, 2019
This case was Not Resolved.
Original review posted by user Oct 08, 2019
I am a new customer of Magic Jack, I received my new device on September 6, 2019, but I did not activate the service until September 16, because my then service from Basic Talk would be up in September 21. I received a new number and the...Review
Pros
- Price
Cons
- Run-around
- Pay for shipping defective item
- Customer service is horrible
Reason of review
Access/ activation issues
Loss
$59
Preferred solution
Full refund
Tags
Extra purchase required in order to purchase replacementat reduced price. | Magicjack review from Pompano Beach, Florida
Why do you have to buy a concierge service to be able to purchase a replacement magic jack at a reduce price. This shouldn't be.
Review
Reason of review
Pricing issue
Majic Jack keeps dropping calls | Magicjack review
The calls is dropped after few minutes which is very very bad I hate my MJ
Review
Service
Magicjack Phone Service
Reason of review
Access/ activation issues
Loss
$1000
Preferred solution
Let the company propose a solution
Most corrupt company I have dealt with | Magicjack review
DO NOT DO BUSINESS WITH THIS COMPANY! I WAS LIED TO SEVERAL TIMES. WORST COMPANY I HAVE EVER DEALT WITH!
Review
Cons
- Nothing worked lied to
Reason of review
Problem with delivery
Loss
$175
Preferred solution
Full refund
Tags
No help!!! | Magicjack review
Trying to get help is a day long pordeal. First time I waited 18 minutes for live chat. then spent 30 minutes live chat. No help at all I hung up. desperate I tried several days later. 35 minute wait. I didn't bother and hung up.
Review
Pros
- Cheap
Cons
- Terrible customwer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
I used Magic Jack to call Germany, because their rates where at one time reasonable, and all I would do is make a payment for the Entire Year, and be done with it. This year that payment was made on 06/21/2019, in the amount of $128.02 (exactly 31 days ago today)....
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Review
Service
Magicjack Phone Service
Pros
- Reasonable prices in the past
Cons
- Poor customer service
- Undisclosed extra charges appear after payment
Reason of review
Poor customer service
Loss
$80
Preferred solution
Since they already have $100.- I'm going to have to pay for this year, and then we'll see next year - BAD TASTE IN MY MOUTH!
Tags
Update by user Jul 21, 2019
i would like a home phone and magic app for on the road when i travel. dont want device just on iphone thank you annie wade
Original review posted by user Jul 21, 2019
yes I would like to say i love this app. i been using for years and at times it goes off. i would like to keep it on at all timesReview
Pros
- Software
- Easy to use
- Being able to use my magicjack again
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
May 2019 I renewed my service. I considered getting a new device since I bought my device in 2014. The site offered update of firmware, so I did that and just renewed the service. AS it turns out I should have gotten a newer, better device but nothing on the site...
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Review
Service
Magicjack Phone Service
Reason of review
Pricing issue
Extinguish pice of junk, no future for this garbage | Magicjack review from Basel, Basel-City
This crap should be werbiden to sell. It is a totall scam!!!!
Review
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
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