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My Magicjack perpetually drops calls right in the middle of a call. It frequently takes me 5 - 7 minutes to reach the correct party - then the call goes dead and I get an echo in my phone.

I have gone on line with the Magicjack Tech Reps numerous times and spent sometimes an hour or more going through suggested "fixes." The problem continues. They cannot provide me an address or e-mail where I can address the problem. I love my Magicjack WHEN IT WORKS.

But the perpetual dropped calls and inability to get them fixed are driving me nuts! Who can fix this problem?

Review about: Magicjack Phone Service.

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Anonymous
#1136530

I am having same problem. I am also having problems with people not being able to make calls to me with my magic jack.

Anonymous
#1121634

I've had similar problems. I know exactly what's going on.

The time limit for magicjack calls during the day is 15 minutes as of 3/3/2016.

The limit at night is 4 hours.

But don't believe me. Test it yourself. Follow these steps.

1. Disconnect your phone from the MJ.

2. Connect your MJ to your computer.

2. Make sure you can make a MJ call from your computer. 3.

Now call your MJ from your cell phone. 4. Later when the call disconnects, check the call log on your cell phone to see how long the connection stayed up. Note 1: Some phones draw more power from the MJ than others.

Drawing too much power from the MJ can cause a call to be dropped, or even burn out the MJ. I've done it. Note 2: If you try to connect multiple phones to your MJ, you'll burn it out. Note 3: If you want to connect the MJ to your house's phone wiring, you'll have to make a special patch cord.

A normal patch cord switches the red and green wires between the two ends.

You need a patch cord that goes straight through: red to red, green to green. Using a standard patch cord between the house wiring and your MJ will burn out the MJ.

Anonymous
Absecon, New Jersey, United States #581848

The subscription cost is not worth the service. Magic Jacks SUCKS !!!!!

I haven't been able to use my service in several monthe....Dropped calls. The other party can hear me but I can't hear them. NO help from Magic Jack..I've been a subscriber for the past 5 years and only until several months ago I never had a problem with MJ...

I will not renew my subscription unless these problems can be fixed.... and fixed soon..

Anonymous
#222940

I had the same problem, the calls would drop after approximately 5 minutes. MJ technical support could not fix the problem, however I noticed that if I did not dial the number directly, instead I selected the number stored in my MJ contact list, select send and NO DROPPED CALLS. Hope this works for you.

Anonymous
to Jocelyne #1400589

Jocelyne, I have had the same problems of my calls being dropped regardless of dialing from the number pad or choosing the number stored in my MJ contact list. I have had magicjack over 7 years, the strange thing is, I had no problems till about a month ago, then I had to renew it so I chose 3 years extension, then the problem started.

Exactly 7 minutes after any calls I make or receive, it goes dead. I need to get a new VOIP for I work abroad a lot and maintain my contacts in the states.

Anonymous
#215277

Exactly how do I fix the "PENDING ACK" problem. My MJ works Okay when I call a cell phone, but it stops working properly when I try calling a land line/home phone.

Anonymous
#213503

Majic Jack is providing a cost effective service that many (needless to say who) do not wish MJ to succeed;

There is little interest by service providers to make MJ calls without a problem.

A lot of money is on the line, they have been milking the public for ages and MJ is starting to show a potential dent in their revenues.

Needless to say MJ use is not supported to say the least.

Talk with your service provider e.g. BELL or Rogers; afterall they are in the home phone bussiness and really want you to use MJ

Need I say more.

Anonymous
#207515

Re: MagicJack dropping calls. We had the same problem where a call would normall last 5 minutes and then drop.

Called Tech Support and they made me add port 5060 & 5070 and change a number of settings...nothing worked.

We downloaded and upgraded the firmware for our Belkin type G wireless router and added port 5060 & 5070 to the windows firewall....now I just spoke for 29 minutes without it dropping the call. GREAT PHONE!

Anonymous
#201910

Been having the dropped calls after an upgrade, got a hold of their online tech support and after the second call, got it fixed. Turns out it was not MJ fault but the firewall not giving full access.

Many of your problems will stem from your Firewall or antivirus programs. After the problems I have had I still love MJ, hey $20 a year.

Anonymous
#192515

am trying to have call using my magicjack and when other parties will received my call it automatically hold and put into mode of "pending ACK" .. am looking for a solution for this matter. thank you

Anonymous
#178733

I had that problem and it turned out too be the SYMANTECH ANTIVIRUS. I shut it down, actually REMOVED IT, and the mj worked excellent but running background programs really do affect it.

Anonymous
#170942

My Mj drops calls exactly 3 min into every conversation, and to make things worse their customer service has no fix for this problem. Way to go Magic Jack wish you were a public company I would short the sh*t out of your stock.

Anonymous
#141882

MJ support computer connected directly to cable modem works, connected through Linksys WRT54GL router (cat5 cable) fails to handle outgoing calls. MJ status is Pending ACK with a timer running.

At 30s the call is disconnected. Spent 5 hours with various tech support, mostly MJ. MJ tech said I had to "put ports 5060 and 5070 in the router" Suspect meant allow forwarding for those ports. Called Linksys support and did that.

Checked that the ports were open using PFPortChecker.exe Still had the problem after reboots so called MJ tech support again. New tech had me punch 5 more holes in my firewall. Problem still persisted. MJ seems to be blocking TCP port 443 but all others were punched through.

Finally Al of MJ (7th or 8th tech from MJ) opened an issue with the MJ engineering group and promised a callback via email. He had me revert to original router and soft firewall/av config. Along the way MJ techsupport said variously, call your ISP and have them fix the problem, call Linksys and have them fix the problem, reload the MJ upgrade (twice), turn off your antivirus and soft firewall, and too many other shots in the dark to remember. Fact is the ISP call had been made before I called MJ and they found the problem went away when I connected direct, without the router.

The router folks helped me set up the forwarding the first time and I did it myself on subsequet requests. The MJ tech support did not make a single useful or successful suggestion and were largly ineffective.

Anonymous
Dehra Dun, Uttarakhand, India #122782

Sometimes people have to call me back 3 & 4 times in one conversation as the calls are constantly dropped, does anyone know what is causing this problem?

Otherwise I like the MJ but if t his problem continues I may be forced to move on.

Anonymous
#101302

My Magic Jack problem is, all incomming calls dropp of within 30 seconds. No problems regarding out going calls.

Can't get help from the co.

Any sugestions?

Anonymous
#61953

It did the same thing I took it to work and tried at on a T1 backbone of my network at the college I work for, this thing is junk, and your tech support is a joke, too I am sitting here waiting on 2nd level support, and they are trying to tell me that my PC does not have enogh RAM, how is 8gig of RAM and 1 TB not enough to run the MJ, and it will not work on my home or work network, sounds to me like they will do anything but admint that the MJ is junk. J

Anonymous
#61892

same problem as the guy above.

I also tried on multiple computers at friends house. calls drop.

Anonymous
#61891

i have the same problem. tried it on 2 computers and the calls dropped again.

fruitfast777
#57660

I read in the other post that some wireless handsets can cause the problems you described. Try using a plain old telephone with wire instead. This is what I would recommend to any MJ user when you start out with MJ:

1) Connect your computer directly to the Internet source. No router!!!

2) Make sure you have enough RAM and disk space. If you max out on your hard drive, you're asking for trouble when the operating system tries to swap out your memory. Don't run other programs in the background while testing out MJ.

3) Use plain old telephone with hard wired to MJ. No cordless phone.

If you do the followings, you will improve the chance of MJ working correctly the first time.

Then you will be able to isolate the problem when you start making changes to the initial configuration.

fruitfast777
#55711

It's either not enough bandwidth for your Internet connection. Or you don't have enough memory and try to run other programs at the same time.

Try your MJ on a friend or neighbor's machine who has fast Internet and fast machine. If it works, then you know that your setup is a piece of sh**. If still have problem on other machineS, then MJ is the problem.

Chances are it will work just fine on somebody else's machine. Good luck.

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