Transcript from MJ. DO NOT USE THIS COMPANY!! They charged me to port my number back AND I prepaid until 2019 and they would not let me use that prepay for another phone line.
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You are now chatting with 'Jay'
Your Issue ID for this chat is LTK111530194851949X
Jay: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone.
Jay: Hello, how may I help you?
Jay: Hi there Lisa.
Jay: Hi there.
Jay: May I know the exact nature of your problem with full details please?
Lisa: I have MJ and will be switching to Comcast for phone service. Can I use the MJ for another line that I have?
Jay: You mean you want to use the service of the other device?
Lisa: I am porting my current number to Comcast and would like to use that magic jack to port another phone line to Magic Jack.
Jay: I see. Let me check if possible.
Jay: In order to transfer a number on your magicJack to a new provider, eligible requests should be initiated by your new service provider, who will coordinate the transfer. When we receive the request we will Email you. A fee of $30.00 applies. Also, if this process will be completed, the magicJack device will be deactivated and you need to add a new phone number on it to be active again. And, with the request you want to happen which is to transfer the remaining service from the magicJack (which will be ported out) to another magicJack you have in account is not possible to happen as of the moment. But need not to worry, to help you with this, I will make a report and we will send it to our upper management so they can look into this. How about that?
Lisa: So to port my number from magic jack to another provider, MJ charges $30.00?
Jay: Yes that is correct and this is also part of our Subscriber Agreement for Products and Services.
Lisa: I have ported before between other providers and never been charged before. I have had this number for over 25 years
Lisa: I have also prepaid my MJ and may not be able to use that for another line?
Jay: Yes that is correct. But since you port In that phone number to magicJack, the new owner of the phone number is magicJack and it is also part of our rule that you agreed during registration.
Jay: Yes you cannot use the prepaid minutes to another device because prepaid minutes is a non-transferable service in magicJack.
Lisa: Wow, I didn't see that when I took out MJ. I am using 3 right now. That really is deceptive since its not common practice.
Lisa: So how is magic jack going to get the $30.00?
Jay: I do understand the situation here Lisa and I am just saying the procedure for this process.
Jay: magicJack is not responsible for that amount, this is part of the process based on the porting department.
Lisa: So I have prepaid and can't use it for another line.....and need to buy back my phone number. This seems very wrong.
Jay: Understood. But we cannot change the processing rule for porting out request you want to happen, Lisa.
Lisa: Yes, that's true, but I can certainly make sure people are aware of this policy since no other carrier does that. Also I can cancel my other magic jacks when they are expired. I will not renew. I think this is really bad practice. I understand you just work for the company but feel this is wrong on every level.
Lisa: So just to be clear, I will not be able to use the magic jack I have already prepaid for on another line?
Jay: Yes I am accepting your comment about the porting out amount. I am also a consumer, and I know how it feel. I hope you do understand the situation.
Jay: Yes you cannot use it with another line.
Lisa: Ok, just want to make that clear. I am going to copy and paste this entire conversation and begin posting it on reviews for MJ so other people will understand this deceptive process and make sure they do not pay in advance in case they need to switch out. Thank you for your assistance.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.