Anonymous
map-marker Mountain View, California

Magic jack plus

Magic Jack Plus is a piece of junk - this thing is annoying - it hangs up for no reason almost every hour. I tried to contact customer support, they were useless - She said to make sure the cables are connected -really? Other than that, all they could tell me to do is unplug everything - plug everything back in. I have done what she asked me to do multiple times prior to chatting with her and still disconnects. Not sure what i am going to do as i have all ready prepaid for 3 years :-( I had comcast phone before this which is also voip - never lost a call.
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3 comments
Guest

:( Worthless piece of ***! Trying to deal with MJ will raise your blood pressure 100 points.

MJ disconnects at random. cust svc is worthless!!

Guest

HEY, THAT”S MY BRIDGE!

John N Mzy

I know, hindsight is wonderful. But, why in the world would you prepay something for three years without knowing how it would work??

If you are that trusting, I have a great big bridge I can let you have cheap, located in Brooklyn. Interested??

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jens j Svn
map-marker Rochester, New York

Public Relations and MJ

Can anyone tell me how we are suppose to disable service when the site they give you is bogus, It is suppose to be www.mymagicjack.com and it is not available This hole operation sucks,First 6 months was fantastic the last 6 people would hang up on me cause of the garbled voices.I spent 3 hours with some dippy women who just flashing we will be right with you and then show a couple efforts before handing me down to a upper 10% personal. If thats all they can supply screw them ,I just want out of operation. I went with Vonage and it is superior to this *** operation .
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6 comments
Guest

sorry to disappoint you but mymagicjack.com is no place on my screen.Can u send me actual page you come up with.

Guest

Suggest that you google 8x8 for good internet service as a reasonable price.

Guest

mymagicjack.com is not a site it is advertising sites.This is what I typed in

Guest

Thanks all for the tips :cry :cry

Daynanator R

MagicJack loves to take your money, but isn't so keen on refunds when they make a mistake. Finding an actual phone number for them is a little tricky too.

I found the number on my bank statement. I believe that one was only a recording, but if you listen all the way to the end it gives another number that connects you to an actual person (unless they fixed this loop-hole since my problem). It's safe to say that customer service is not their strongest attribute.

Save all chat transcripts where they admit fault, they will be helpful in getting your money back through your bank or credit card company. From my experience, MagicJack won't give you anything but the run-around.

Guest

-Correct website is: my.magicjack.com there is no www in front of it.

-Make sure to restart your computer at least monthly. This keeps program updated.

-The amount of bandwidth you have available, or are using will affect voice quality.

-Have your computer hard wired for internet and not using Wi-Fi.

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Anonymous
map-marker Dallas, Texas

Majic jack plus won't work in my modem

my majic jack plus will not work when i put it in my modem..i already regester it with majic jack. my name is jennine ambersley and my e-mail address is jennineambersley@***.com. my home address is 5272cedarbend dr apt3 fort myers florida 33919..ph#239400****..s/n#:113102****5584..patent#.usd603,864s..ices-003 class b compliant..whenever i plug it into the computer it works but when i plug it into the ac adepter outlet and then plug it into the eternet port,it plug to the modem then to the phone jack into it back to the phone reciver and try to call it will not work you only get a recording saying that you need to check your internet or go to majicjack.com..my internet service is working so i do not know what is wrong..i need help here.

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3 comments
Guest

After 3 day's,numerous hour's of "jumping through MJ Hoop's" I filed an online complaint with State of Wisconsin Consumer protection,trade agency.1 week later MJ send's me an email "sorry for inconvience blah,blah and did SEND me a Replacement MJ (origional) Free of charge.Why does MJ "customer Chat,service" Not respond in a sensible manner?? Get Your State's Agency's INVOLVED.My MJ was faulty,chat confirmed,YET Still had to jump through so many unnecessary hoop's.Where is a Manager in Customer service??

Guest

NEVER post personal info REMOVE all personal

information NOW. I agree with the above poster regarding your information.

Guest

Jennine, first, you should edit (or delete) your post here, as it contains too much personal information. This isn't a MagicJack company site, and y should never provide your full name, address, etc.

in a public posting. Now, regarding your problem with your MagicJack not working, your modem probably isn't allowing an outgoing connection through the 'port' that the MagicJack wants to use. If you know someone with technical expertise that can change the modem settings for you, you could ask them to help, after you (or they) look up the specs and determine how to configure your modem to allow MJ to connect to the MagicJack server. Good luck!

If I get the chance I'll check back here within a few days. Try Google and/or the MagicJack FAQ on their site.

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Tango D
map-marker Philadelphia, Pennsylvania

MagicJack doesn't stand behind its offer

After trying different computers, I finally got MagicJack to work on my new Windows 7 - 64 bit - 8gb RAM computer. I think the key is the expanded ram. This has been working okay since early 2010. On 12/10/11, I received an offer from the MJ inventor for existing customers to buy the new MJ Plus at 1/2 price. When I clicked on the email link, the page told me that the offer was only available from the "SoftPhone," but the link in the softphone was not active. I tried 3 different browsers to no avail but the link would not work there. MagicJack will not stand behind that offer which is tantamount to BAIT & SWITCH, POOR BUSINESS PRACTICE, and is not the way to treat customers. During chat support, they relate that the promo has ended and to watch the web site for future promos. They do not address their problem of the inactive link on the softphone.
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Anonymous
map-marker Las Vegas, Nevada

Chat Service STINKS!

Actually, I am still on chat with them. I returned 1 magic jack and did not receive my credit back. I have my tracking slip to show it was received by them. Their chat help is sub-human. They always try and reconnect you to their top 10% customer service techs. They do not respond if you follow the prompts to discontinue their service. In fact, while you're on hold you have to listen over and over to the Owner and his obnoxious kids verbal recording on your computer. This customer service must be in India or some foreign country. With all the money they are making the least they can do is give us some kind of satisfactory customer service. In fact it says to please contact Magic Jack before listing your complaint to this site. FORGET IT! I've now waited 1 hour and 40 munutes waiting on their chat site and I have to go. This company SUCKS and I hope some good competitor comes around to close Magic Jack down!
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1 comment
Guest

you are so right, I have called magic jack and stayed on the phone with them over 3 hours and no satisfaction. I have asked their chat persons the same thing over 5 different times repeating myself over the same things, and all they would say they will send me to their top tech.

It is so frustrating. You are right, at least they could have someone to verbally talk with you, and their phone service cuts a person off after a while and lose connection with the person that you are talking with. I have lost an opportunity of a job, because of the service magic has.

Plus if I talk too long on the phone especially when I call one person after another, it will cut me off. Another thing they do not give 911 calls, which is important when something critical happens there is no service.

mlm Bml
map-marker Phoenix, Arizona

Magic Jack Plus is Useless

I had Magic Jack for one year and put up with their spotty service, dropped calls echo, etc.. I received an email offering me MJ+ at half off. I thought about it and bit the bullit and ordered a unit, thinking it should have some of the issues ironed out. WRONG! I can't even call my land line number at home. I can't call certain other telephone numbers as it appears that MJ has become a threat and they block their calls until aformal interconnect agreement is signed between MJ and the many many carriers out there. Try calling 928-467-**** from your MJ+ and listen to the recording. P.S. This is the National Parks Service.
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Loss:
$69
Anonymous
map-marker Austin, Texas

MAGIC JACK

I HAVE 2 MAGIC JACKS, THEY HAVE NEVER WORKED PROPERLY, NO COMMUNICATION WITH COMPANY THAT IS SATISFACTORY, THEY HAVE RIPPED OFF EVERYONE I KNOW, THEY WILL NOT BACK UP THEIR PRODUCT OR RETURN MONEY. I TRACED THE COMPANY NAME DOWN YMAX WHOSE OWNER DANIEL BORISLOW IS HIDING BEHIND BOCA ROTAN OFFICES, PHONE NO IS 561-722-****, HIS HOME ADDRESS HOWEVER IS 1045 S.OCEAN BLVD PALM BEACH FL. 33480-****. ALL INFO IS A MATTER OF PUBLIC RECORD. MAYBE A FEW MILLION PISSED OFF LETTERS WOULD BE IN ORDER. SINCE NO AMOUNT OF OTHER CORRESPONDCE IS ANSWERED. I AM A SENIOR ON S.S AND. MAGIC JACK HAS PAID FOR MR BORISLOW LIFE STYLE IN PALM BEACH.
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2 comments
Guest

I have a magicjack that works fairly well, although I do experience a lot of dropped calls.

Guest

I'm now getting to the point of pissed-off. I bought a Magic Jack Plus form Wallmart $69.95 after they, (MJ) said we could keep our existing phone number, porting it over which I did (another$20.00).

No Prblem. Once ported, I droped my cox line. I then pluged it into my house line so my wireless in the kitchen would work. It makes a call ok but won't hang up, it holds the tel line open.

I have spent 9 hours with their tech support, gone thru every tier of suport they have and no help. The last tier they take control of your PC remotly, my top tech was Jody. once she got hold of it she went to regedit and dleated 4 lines in the reg. of my computers operating system Windows 7 she than try a few more things before we were disconnected.

I thought I would restart my New Laptop, that's when it hit me. Jody had trashed the startup in the Operating System. It won't boot up and now I have to get it repaired as well.

I have no phone and now thanks to MJ I have no laptop as well. What a DEAL.

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Susan B Nxk
map-marker Chicago, Illinois

Magicjack won't refund 2.5 years prepaid service so I can upgrade to magicjack plus.

Contacted magicjack via online chat to check feasibility of upgrading to magicjack plus & having the 2.5 years remaining on my current contract either credited to the new device or refunded. I chatted with 3 different people after having been disconnected from the chat 4 times & finally a supervisor. They are adamant this cannot be done because magicjack & magicjack plus are 2 different setups (so what!) & it is not their company policy. Everyone I spoke with had the same excuse & it is very clear that they have no apparant concern for good customer service nor maintaining good customer relations. So I am stuck with a product that functions marginally at best for the next 2.5 years. I certainly will not be continuing service with this company beyond that!
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7 comments
Guest

javascript:ac_smilie(':?')Why doe's it take 35 minutes to update every Magic Jack time i turn in on???????????????

Guest

Am running into the same problem. Tried to contact Marketing VP Jim Donlon, but no success.

All their talk about "Different" is a smokescreen. It's VOIP, for goodness sakes. Sure they moved some processing off the local computer, but the techniques and philosophy is the same. It's strictly a marketing decision.

Not a technical one. I've requested a call back from Marketing, but I'm not holding my breath.

Lynda E Esj

This seems to be par for the course with this miserable company. I don't care WHAT they say about where they're located.

If you look at the chats, and how they put phrases together, we're reaching India. What else can you expect when you talk to India?

Go take a look at the package it came in. Do you see a company name, partial address, customer service phone number?

Guest

Wish I found this site b4 I got suckered into the Magicjack sinkhole!! I've only had mine for not even sixty days and the device came apart from the base of the unit when I disconnected it from the USB port.

I also went through 3 "tecks" and was told I needed a replacement at the cost of $25.00.

Are they freaken kidding me. This item was a defective device and should be under some kind of warranty, but Noooo, the don't get rich having satisfied customers

Donald G Fwi

Welcome to the disenchanted land of MagicJack. The reality is that MagicJack is all about sales and getting your money, not as they advertised, but immediately.

MagicJack is only concerned with sales and not concerned at all with customer service or support. You cannot get any customer support in any way and if you file complaint with BBB they outright lie about it all. They say that they are giving you a 30day free trial but in reality they charge your account immediately by placing a hold on the funds that is not released for the 30 days until it is actually charged. This was my experience.

And customer service is impossible to contact by any reasonable method. And they NEVER returned any calls left in voice mail.

Guest

Same issue for me, but i've only had it for 2 months & had prepaid for 5 years - they wouldn't do anything for me.

Guest

Join the club! I have 4 years prepaid and although they can't fix the phone, they will not refund the money.

They can only refund the money 'in the 30 day trial period'. Can we call this a rip-off?

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Anonymous
map-marker Los Angeles, California

Doing automatci deduction from my account without my authorization.

In reference to A 921050****E25, tel number 562-361-****. Please cancel this number and donot collect fund from my bank. I did not give you an authorization to do automatic deduction. Furthermore; you do not give an advance notice to your customer. Last year you collected fund from my account that cause me overdrawn.This device has not been use for 2 yrs. I have witten you a complain last year regarding this deduction from my account without my knowledge. In my letter to you i requested to cn=ancel this account. I am not happy with your procedure Cancel it and i expected you to comply with my request. Pls respond . Thank you, Marilyn Carino
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Roger J Evu
map-marker Madison, Wisconsin

It wasn't a individual it was your company that did it to me

I bought magicjack in March 13 2010 and now they want me to pay more money to reactivate it. I paid for a 5yr contract so why am i shut off and why do i have to pay again. Is this the way you make your money I did tell the date it was purchased. I fell that it should have stayed on until 2015 like i was told. nobody told me to active it all the time. i think you company is a fraud so if your going to cut my service return what money i have left on this contract.
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Howard M Ufs
map-marker Denver, Colorado

Cannot renew Magic Jack service.

Received notice that my subscription had expired. When trying to renew, site had wrong address information, tried to change it and failed. Still, I tried to go to check out and given the choice of signing up for an extended app service which I would not be using and declined. Continued to try checking out and saw a zero charge and no way to pay the annual fee. Worse, there is no contact information to call to try to straighten out the problems. This is terrible service. Although I do not use their service every day, it is sometimes unreliable in that the Magic Jack has to be disconnected, then reconnected to the computer. But how can they possibly know who I am if they do not have the correct address on file?
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1 comment
Guest

Same problem trying to renew. Brings up account data you cant update and goes to credit card slots for payment info but no itemization of charges.

Must click for two years and only want one. Then no explanation of MJ Plus if you want to renew but with the Plus service. Looks like costs are doubled and there is no 19.95 a year. No phone number to talk to a live person and just forget tech and chat 3rd world people.

Years ago when I first started did get a Billing Dept live person at (561) 594-****. It is hopless to give them up dates via computer, also the *** of free 411 and/or getting e-mail notices from them or any hard copy. But in your case just try getting to billing Dept. I still can't renew.

The Rusians aren't coming they have been here. Bye Bye :cry

scoops n
map-marker Tampa, Florida

Magic jack phone numbers to call

reg # with info 561-594-**** BILLING -- 561-594-**** they provide this number and will work UNLESS you prefer to keep a copy of your help from them.. talking with someone seems to make me FEEL better.. but it seems with magic jack.. even that doesn't mean anything..LOL. i love the product.. it is great because i need my own area code for my business...so i use MJ to few calls TO my business call number...and that is the ONLY reason i use magic jack... it is a pain that i do NOT get a voicemail unless the computer is ON...if it is off people can't leave me a vociemail.. to get later.. how dumb is that?
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Loss:
$39
2 comments
Guest

Ordered Mj+ for 39.95 and decided to take advantage of th 5 year plan, the

Problem was the 5 Year plan kicked out my plus order! After3 hours on chat

And customer service, they said they could not help me and I had to pay 69.95 since the offer was only for 48 hours! I asked each person to fOllw my logic. I have had Mu for 4 years never had I paid more than the reoccurring

Fee, but on the day they send out a 48 hour offer I just randomly call

And pay for 5 yeas oh yes I was moving at the time! They just kept saying

It was only a 48 hour offer! I told them to cancel the 5 year plan, and my other service as well!!!!

Guest

I tried to call the billing number, and I got a tape that lasted for 1.20 minutes. It said to wait to talk to an operator, but it automatically hung up when the tape ended. What now??

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Anonymous
map-marker San Ramon, San Jose

Magic Jack, one major flaw

I have actually had pretty decent luck with the magic jack for the price.Once in awhile the sound quality stinks, but mostly it is pretty good and very affordable, HOWEVER, a major flaw is that my magic jack cannot receive private/restricted calls, or skpe and google calls. The caller receives first a lengthy add about magic jack (making the caller think that they got the wrong number), then if the caller is patient enough and has not hung up thinking they accidentally called magic jack, they eventually get a message that a number not seen on caller ID cannot go through so to unblock the number or use another.
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4 comments
Guest

I bought a Magic Jack today and discovered it cannot receive calls from restricted numbers. My entire family works in law enforcement. They all have restricted numbers.

This is something that MJ should print on the front of the package. "Cannot receive calls from restricted numbers".

I love the message you get when you call a MJ number from a restricted number:

"Please call your phone company and have them unrestrict your phone number"

...as if it's just something that those silly phone companies do for no reason. If you have gone through the trouble of getting (and paying for) a restricted number, you probably have a pretty good reason. A reason that you aren't going to ignore so that you can call Magic Jack numbers.

Guest

Yes this is correct! I've had my MJ for over 3 years and within the last month something changed that no longer allows me to receive calls from private numbers!

This is total BS since they never notified me of any changes. Why do THEY get to decide what calls I can receive?

Furthermore, when someone attempts to call me from a private number, they receive an advertisement telling them if they want to complete the call, they can simply sign up with MagicJack! This is total BS and if it doesn't get resolved soon, I will throw my MagicJack into the trash and go on a rampage to let others know NOT to buy one.

Guest

Today was the first time I noticed it is no longer allowing restricted numbers to be received. I have been using MJ now for over two years and previously I used to receive calls that are from restricted numbers and it would show up as anonymous or even a random 9-digit number in recent times.

Now today for the first time my friends were telling me they are receiving a long message saying they are calling from a restricted number and calls can no longer be completed. Why this change and why haven't MJ users been notified this change was going to happen?

Guest

Absolutely incorrect! I have called my MagicJack Plus (direct connect to router) many times from a blocked number.

The CID shows anonymous. I have not been able to get a GoogleVoice number to forward to MJ more than 1 time in 10, but calling direct from the GV # to MJ seems to work.

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Anonymous
map-marker Hyattsville, Maryland

Magicjack Pissed customer

I got this Magic Jack a week ago. First when I connected magic jack directly to my router it did not work. I contacted TS and they said MJ is not compatible with all routers. Of course they don't tell you this when you make the purchase. Secondly when MJ is connected directly to my computer people that I dial can hear me but I cannot hear them. I have tried three different phones and still I cannot hear anyone when talking on MJ. It is a piece of ***. My advice please do not purchase MJ. No Good.
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1 comment
Guest

That's only half the problem. Magic *** doesn't want to pay all the ILECS out there the rate for the interconnect so a lot the area codes you call don't go through.

Chat with them and they will say to upgrade the unit and send you a link for the update or they say something is blocking the port on you computer or router. None of which will resolve the problem so they forward it to what they call an engineer, but who needs an engineer its a payment they have to make with the ILEC. My issue has been on going for the past 16 weeks and they don't contact you I have to contact them and since it is only chat you have to go through the same old cycle of questions unless you get irate with them then they will send you to what I now call the top 10% ***

What's my summary on this unit?

DON'T WASTE YOUR MONEY YOU WILL GET ADVERTISING VIA EMAIL AND THERE PROGRAM HAS POP-UP ADS (WHY SHOULD I GET ADS I PAID FOR THE SERVICE) SINCE THE UNIT DOESN'T WORK AS PROMISED ITS JUST A PAPER WEIGHT UNLESS THEY FIX IT. WHICH I DOUBT THEY WILL SINCE THE OWNER IS OUT ON SOME YACHT ON THE COAST OF FLORIDA OR IN SOME CLUB RESORT SPENDING YOUR HARD EARNED MONEY.

Anonymous
map-marker Stone Mountain, Georgia

Magic Jack Doesn't Work In All Computers

They don't tell you that Magic Jack & Magic Jack Plus will not work either with the computer or plug in electric outlet unless your computer has an Intel chip in your CPU. I spent hours with their Tech assistants and customer service (dropped connection several times) before I asked them if Magic Jack was compatible with a MAC OS X version 10.8.5 and was told no. I had to drag it out of them as to why it would work and they told me that you computer needed an Itel processor that when I checked I determined my version of a MAC did not.
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1 comment
Guest

it seems you need only internet service for the mjplus. your computer's chip or os would should have no bearing.

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