Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I have spent 3 hour yesterday trying to get help and no one can get the system up after I was disconnected when the service was still intact and paid for anther month.then I was transfer only to be sitting at 1 more person for 30 min. then it was after hours and at no...
View full review
Review
#1273964 Review #1273964 is a subjective opinion of poster.
Reason of review
Poor customer service
5/21/2018 I have been with Magic jack five years. They have played games before. They have called in the middle of the year and tried to make me renew when I bought FIVE YEARS SERVICE. If your credit card expires and it is time to renew, they cut service, and you do...
View full review
2 comments
Anonymous
#1491778

I actually just purchased the concierge service so I could have the privilege of speaking with someone.Waste of money. I called 3 times, waited for about 10 minutes with hold music, then it went to dead air.

Every single time.I just tried a 4th and 5th time, and it ended with the message: "This service is temporarily unavailable. Error code 1-2"

View more comments
Review
#1260870 Review #1260870 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I placed an order for a MagicJack system through their online system. When I use a mailbox service for handling my mail and packages and when I entered my shipping address which included the street address and the mailbox information on the next line, the order system...
View full review
Review
#1236871 Review #1236871 is a subjective opinion of poster.
Pros
  • Idea
Cons
  • Actual product or service
Reason of review
Order processing issue

Magicjack - Thief

3.0
Details
Aoril the 7th i was on the site paying a bill.and my card was hit by someone that call themselves Sports Voo..im pissed...
View full review
Review
#1231422 Review #1231422 is a subjective opinion of poster.
Reason of review
Problems with payment

Magicjack - What a mess.....this place needs to dissolve!!!

Magic Jack is a mess. Their website takes you off to blank pages. May account says active and I have NOT kept it uptodate. I get incoming calls and have annoying voicemail messages emailed to me. I called them to cancel my account and they referred me to "chat" that you cannot access. What a joke!! {{redacted}}
View full review
Review
#1227785 Review #1227785 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I called to renew my Magicjack # I order a new device with 1 year prepaid service. I am assured my old number will be reactivated with my account. I ask for a confirmation email. It arrives with NO confirmation on the # I requested. I call back and am LIED to again it...
View full review
Review
#1221920 Review #1221920 is a subjective opinion of poster.
Cons
  • Being lied to
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund

Magicjack in West Palm Beach, Florida - Auto renewal

1.0
Details
MagicJack is cheating customer with auto renewal. Customer service is very bad. They hold the line for 30 minuets to frustrate the customer.
View full review
Review
#1220594 Review #1220594 is a subjective opinion of poster.
Reason of review
Poor customer service
Never put any money on prepaid calls, magic jack with steal the whole amount and not tell you a thing. Forget about a refund, they just laugh at you. These people are thieves, if this was not a telecom, they would all be in jail All bought and paid for by your elected...
View full review
Review
#1197207 Review #1197207 is a subjective opinion of poster.
Cons
  • Getting my money stolen
Reason of review
150
Loss
$150
Preferred solution
Full refund
Tags
  • charges scam
Canadian # was given so I thought...everyone in my own town is asked to pay long distance charges? So tried chat useless tried calling sent me to live chat useless told me to buy new# so I did $10 american so $20 Canadian... still long distance charges are asked chat...
View full review
Review
#1185802 Review #1185802 is a subjective opinion of poster.
Reason of review
Pricing issue

Magicjack - Not happy did not solve anything passed me off to chat line

No help have Canadian phone # and everyone can't call me without getting a long distance charge!!
View full review
Review
#1184851 Review #1184851 is a subjective opinion of poster.
Reason of review
Bad quality