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Magicjack - Magic Jack Billing

Dear sir/madam, i call the customer service yesterday to complain about a charge in my credit card,when i question it the lady say that magic jack has not charge anything to my account ,so i went to the bank and asked about the charge and they say i would have to get something in writing from magic jack. Yesterday i again renew the magic jack but it still would'nt work so i want it cancel .the phone # is 201-448-4672 my name is noel massiah , tote_massiah@hotmail.com
4.0
Details
Billing Practices
#1158152
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I received an email stating my subscription expires in 4 months. I purchased MagicJack Go and got one year free then I received a call from someone when I had technical support problems and paid for an additional five years. I spoke with a Maria earlier and she stated...
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2.9
I liked
  • Value for the money and special offers and discounts
I didn't like
  • Customer service is horrible
#1151868
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Magicjack - Static and nobody to call looking for new service 10 yr cust

How not on line. I need a number
#1148141
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I PURCHASED TWO MAGIC JACK 2 TO 3 MONTH BEFORE i ACTIVATED THEM, THE MONTHLY CHARES WAS/ IS MORE THAN I THROUGH, OR MORE THAN THEY WERE SUPPOSE TO BE, SO NOW I HAVE TWO MAGIC JACK, THAT DO NOT WORK, THE ONLY WAY THIS ITEM WILL WORK FOR ME, IS IF I SEND ONE TO THE WEST...
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1.0
I didn't like
  • Well
#1147095
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Magicjack - One way sound

When I call from magic jack they can’t hear me and when they call me at my Magicjack then I can’t hear When I joined the technical support queue it said I am number 54 and when my turn came after almost one hour 15 minutes it said technical support is not available - that is fraud customer setvucr afaqpatel@yahoo.com
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1146452
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I bought one years ago and it will "plug into wall" or "plug into computer...do you still have this option. I wish to use this where there is no computer. Bar code is 9503400113 and has #430-0460. I received the 1st year free when I purchased but did not renew(for...
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4.2
I liked
  • Service
#1144530
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Having read where MJ sold 5 million and 3 million still in use, one might ask where the other 2 millon went; sent them back before the 30 day trial period was up or just got frustrated because it does not work!Mine worked for just over a month and too often had no dial...
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I didn't like
  • Live chat
  • All the sevice including customer service
  • Chat only help
#1143774
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MagicJack charged my "renew" without consent nor auto-renewal !!!!
I've had MagicJack for several years...Renewal is up on nov.28th...I have no auto-renewal on file with them because I don't like auto-renewals by definition. What does MagicJack do on Nov 24th?: they charge the last credit card I used to renew with in 2016, without ANY...
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Anonymous
notgivingit

not sure if you can see it as the picture is slightly blurry but I can read it well all the same.it CLEARLY states AUTO renewal on the policy paper you snapped a picture of st...

1.9
I didn't like
  • Renewal strategy is a scam
  • Scam renewal
#1136785
Reply to reviews
It's a group of unscrupulous people together to deceive and rob people! The product does not work and the CON-ARTISTS just hide offering you no solution for the problems! It is cheap, but how good it is if it does not work properly? Customer service and technical...
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1.0
I didn't like
  • Cunning deceiving
#1135333
Reply to reviews
Setup easy and seemed to work ok. Few issues and dealing with their support was brutal but I gave chance. Wife hated from get go so when wife's annoyed...I'm annoyed. Then started being worse so had to become IT specialist and configure router to see if port forwarding...
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Anonymous
Smaliy

Your complaint has fallen upon another set of deaf ears.You failed to brief silly ignorant folks like myself who are not familiar with the product with which you are dissatisf...

2.1
#1120148
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