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2.7
Details
As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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1 comment
Anonymous
#1585400

I agree with this person. Andrea Fox was not helpful

Review
#1320195 Review #1320195 is a subjective opinion of poster.
Cons
  • Andrea fox was extremely unprofessional and downright rude
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.0
Details
product sucks , customer service suck should not be in business . unethical sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks...
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1 comment
Anonymous
#1585402

I agree. Cannot talk with a live person to resolve problem.

I want to cancel my service and can't figure out how to do it. I have had magicjack for about 4 months and cannot get a dial tone.

So, I have not used the service and just got an e-mail saying they were gonna charge my credit card $7.50 for 911 service. I don;t even use the regular service.

Review
#1311602 Review #1311602 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
#1306696 Review #1306696 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Good customer service
1.4
Details
So, land lines are fairly useless except for the Solicitous Tribes allowed to harass us at all hours by our "leaders". Loved the BLOCK CALL feature; from which we were able to figure out just how often those rude rascals run am-mock. Got "magic jack ""PLUS"" (...
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Review
#1295439 Review #1295439 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Silence was golden
Cons
  • Run-around
Reason of review
Poor customer service AND bad quality
Loss
$75
Preferred solution
Let the company propose a solution
2.0
Details
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
#1294690 Review #1294690 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.

Magicjack review in West Palm Beach, Florida: MAJOR PROBLEMS

1.0
Details
These numbers call about 17 times a day threatening me with law suits from the USA 845-823-9581 201-762-4579 631-440-7943 914-401-5173
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Review
#1289770 Review #1289770 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Bad quality
2.5
Details
The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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Review
#1289119 Review #1289119 is a subjective opinion of poster.
Service
Magicjack Technical Support
Pros
  • Cost and value
  • Concept
  • Easy to use
Cons
  • Replacement or refund policies
  • It help
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
  • Magik Jack customer service

Magicjack review: NON STOP CALLS!

The fictitious calls DONT STOP! Several a day!!!!!
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Review
#1288480 Review #1288480 is a subjective opinion of poster.
Service
Magicjack Customer Care
Reason of review
Poor customer service
1.8
Details
Magicjack review - Magically will Jack you around
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
#1287298 Review #1287298 is a subjective opinion of poster.
Service
Magicjack Technical Support
Reason of review
Poor customer service

Magicjack review: Scams

1.0
Details
Someone using your product has called me a half dozen times claiming to be the IRS. When I called the numbers back I got a recording with your information. If this does not stop I will call law enforcement and report your company. All calls are coming from NY
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Review
#1286138 Review #1286138 is a subjective opinion of poster.