Magicjack Reviews and Complaints
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1
ISSUE RESOLVED
2.6K
TOTAL REVIEWS
$300K
CLAIMED LOSSES
$332
AVG LOSS
94.3K
PAGE VIEWS
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Ask a Question About Magicjack
Cons
- Customer service
- Technical support
- No customer service
Pros
- Cheap
- Concept
- Service
Latest review first
- Latest review first
- Most helpful reviews first
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As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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Review
Cons
- Andrea fox was extremely unprofessional and downright rude
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
product sucks , customer service suck should not be in business . unethical sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks...
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1 comment
I agree. Cannot talk with a live person to resolve problem.
I want to cancel my service and can't figure out how to do it. I have had magicjack for about 4 months and cannot get a dial tone.
So, I have not used the service and just got an e-mail saying they were gonna charge my credit card $7.50 for 911 service. I don;t even use the regular service.
Review
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
Service
Magicjack Customer Care
Reason of review
Good customer service
So, land lines are fairly useless except for the Solicitous Tribes allowed to harass us at all hours by our "leaders". Loved the BLOCK CALL feature; from which we were able to figure out just how often those rude rascals run am-mock. Got "magic jack ""PLUS"" (...
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Review
Service
Magicjack Technical Support
Pros
- Silence was golden
Cons
- Run-around
Reason of review
Poor customer service AND bad quality
Loss
$75
Preferred solution
Let the company propose a solution
2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
Service
Magicjack Phone Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.
Magicjack review in West Palm Beach, Florida: MAJOR PROBLEMS
These numbers call about 17 times a day threatening me with law suits from the USA 845-823-9581 201-762-4579 631-440-7943 914-401-5173
Review
Service
Magicjack Customer Care
Reason of review
Bad quality
The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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Review
Service
Magicjack Technical Support
Pros
- Cost and value
- Concept
- Easy to use
Cons
- Replacement or refund policies
- It help
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
Magicjack review: NON STOP CALLS!
The fictitious calls DONT STOP! Several a day!!!!!
Review
Service
Magicjack Customer Care
Reason of review
Poor customer service
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
Service
Magicjack Technical Support
Reason of review
Poor customer service
Magicjack review: Scams
Someone using your product has called me a half dozen times claiming to be the IRS. When I called the numbers back I got a recording with your information. If this does not stop I will call law enforcement and report your company. All calls are coming from NY
Review
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I agree with this person. Andrea Fox was not helpful