Magicjack Reviews and Complaints
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1
ISSUE RESOLVED
2.6K
TOTAL REVIEWS
$300K
CLAIMED LOSSES
$333
AVG LOSS
93.5K
PAGE VIEWS
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Cons
- Customer service
- Technical support
- No customer service
Pros
- Cheap
- Concept
- Service
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- Latest review first
- Most helpful reviews first
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2 weeks ago my magicjack stopped working. Contacted customer support, they blamed my ISP, then my modem, them my modem manufacturer. They were unwilling to admit the unit was faulty and wanted me to purchase another unit. I find this to be very, very poor customer...
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Review
Service
Reason of review
Damaged or defective
Loss
$55
Preferred solution
A replacement unit at no charge to me.
Magicjack in West Palm Beach, Florida - MAJOR PROBLEMS
These numbers call about 17 times a day threatening me with law suits from the USA 845-823-9581 201-762-4579 631-440-7943 914-401-5173
Review
The interface dial pad with contacts and features does not work. There is a problem with the script for the launcher, so the pad comes up and immediately is covered with a message to connect the magicjack, It is connected and works fine. I was on with customer service...
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Review
Pros
- Concept
- Easy to use
- Cost and value
Cons
- Replacement or refund policies
- It help
Reason of review
Poor customer service
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
Magicjack - NON STOP CALLS!
The fictitious calls DONT STOP! Several a day!!!!!
Review
For 8 months the MagicJack device worked fine and then suddenly didn’t. The phone said “no line”. Customer service is available through “chat” but be ready to wait over an hour to “chat” with someone. I was told of a list of things to do in order to test it and the...
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Review
Service
Reason of review
Poor customer service
Magicjack - Scams
Someone using your product has called me a half dozen times claiming to be the IRS. When I called the numbers back I got a recording with your information. If this does not stop I will call law enforcement and report your company. All calls are coming from NY
Review
My MagicJack Go stopped working in June 2018. It was about 2 years old. I called customer support and was told to buy a new one. I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for...
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Review
Cons
- Admin fee added to price and no year of service for replacement
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Provide an additional year of service.
Tags
Trying all options to contact MagicJack in regard to use a FAX Machine on MagickJack Plus with no luck I tested the FAX at a friend whom has AT&T VOIP with no issue. This topic not available on the Frequently Asked Questions I have not been able to find a phone number...
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Review
Service
Reason of review
Poor customer service
Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even...
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Review
Service
Cons
- Terrible customer service
- Unfair and deceptive billing practices
Reason of review
Phone number that was added to the account and paid for was removed without any notification.
Loss
$11
Preferred solution
Full refund
I have an old Magicjack account and i only use the mobile app as i do not need and will not use the USB device. For some reason Apple store did not charge my account for the renew and my plan got cancel by Magicjack because it is an old version they say, now in order...
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Review
Pros
- Software
Cons
- Poor customer service
- Cancelation policy not explicit
Reason of review
Order processing issue
Preferred solution
Reinstate my old service
Tags
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Had similar experience but one better. My magicJack *** out exactly 1 year to the date of purchase and they told me that they would not replace it free and had to pay the discounted price for replacement.
MagicJack is a ripoff. Horrendous customer service. They couldn't care less. My advice stay as far away from magicJack as possible.
There is a reason their name begins with Magic. Totally nothing but slight of hand with this company.