Tomas B Rzp

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Verified Reviewer
| map-marker Panama City, Provincia De Panama

Di I have to pay full price for new device? recently renewed. Old device is now inoperative

My questions were not answered. I am still not sure if I need a new device. If I need a new device will I have to pay the full price, which includes one free year, I recently renewed. My current Magic Plus device shows a red light When plugged into the power source, using the plug in adapter.
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Cons:
  • Unable to speak directly to a person

Preferred solution: Let the company propose a solution

James s Ifn

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Verified Reviewer

Porting issues not allowing me to port your security system

I found out that they don't allow you to port out New numbers until 30 days after you open up a account so that there's really no problem I'll just have to wait for btge 27th of July then I'll resubmit the port request.
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Pros:
  • Great price
  • Very inexpensive

User's recommendation: Chat with magic jack customer service chat

Anonymous
map-marker Amman, Amman Governorate

Renewal. Customer support from Phillipeans Win is not helpful.

Please renew my majic jack device. Tge customer service in Philippines her name is Win not helpful and put me on hold for hours then disconnect the phone. Call me at 949 954 **** to renew my device. Sam Jaber
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User's recommendation: Improve personal

Matt F Jkm

I can't get phone calls on my own number

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They have stopped all incoming calls on me. I can't get anything and I needed to not waste my life on this crap. They are jerks to me for not having technical support either available when I want to not be hurt further by jerks being rude
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Loss:
$999999
Cons:
  • Customer service
  • Terrible customwer service

Preferred solution: Let the company propose a solution

Kantilal K

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Verified Reviewer
| map-marker Chaguanas, Chaguanas

My subscription needs actjvation

Despite my WhatsApp subscription since more than a week ago, I am not able to make any call? This is the second trial but no reaponse
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1 comment
Kantilal K

Why no response!?

Anonymous
map-marker Tulsa, Oklahoma

They tell you to go to the website to cancel service which I’ve had for over five years but it’s literally impossible to cancel and when you do call the waiting time is 30 minutes and I even put my ph

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Everythings fine as long as you dont try to cancel your service they make sure no one ever calls you back and that you cant do it online
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Derek P Ufp

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Verified Reviewer
| map-marker Basseterre, Saint George Basseterre

Phone renewal

I will like to renew my magic jack with a different credit card. But I cannot do so with the four digits on the renewal page. My acc# is 4907****
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edwin sain L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Brantford, Ontario

Por mi facturcion

magicJack - Por mi facturcion
magicJack - Por mi facturcion - Image 2
noviembre Del 2020 págue 2facturas. Aparece una noviembre Edwin sain Losada cruz 819200**** mi número tengo servicio fue por 5 años.
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Loss:
$141
Pros:
  • Barato

Preferred solution: Full refund

Anonymous
map-marker Tel Aviv, Tel Aviv

Problem resolved

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I gave a previous review where I complained that after 11 years of service I could not renew my service with magicjack and that I had tried to contact them in every way possible and that they were not very helpful BUT I was finally able to speak to them by calling them through this website

(their toll free number did not work on my phone) and the person to whom I spoke was very helpful and extremely pleasant and was able to finally renew my service after me trying for over a month! So thank you "pissedconsumer" for having the option to call their customer service from your website, it is thanks to you that I was able to resolve the issue

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Rita S Zaa
map-marker Plainfield, New Jersey

Not helpful customer service

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Every time I called, barely understand what they are saying. Very hard to get hold of them. My phone is still not working and it will be about a month now
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Preferred solution: I need phone to work

User's recommendation: Not really based on my experience

Jan A Kui

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Verified Reviewer

Order seems to be lost

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I received an email stating my magicjack was shipped 2/15, but the tracking number in the email seems to be incorrect! Is this a scam?? It is now 2/23, no magicjack and no reply from customer service! I will be contacting my bank and issue a dispute which will be entered to BBB.
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Stay away - must be a scam!

Linda G Xiy

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Verified Reviewer
| map-marker The Valley, Anguilla

My magicJack doesn't work

My magic jack online app is not working on my tablet.I been useing it from November 15 2021 now work
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Preferred solution: My magic jack online app to be reopen

roger h Dxm
map-marker Gulfport, Mississippi

No phone number to contact tech support . this is a PHONE COMPANY!!!

I have had to re start my modem 3 times in as many days . no way to find out why. cant contact tech support except email. *** i got a better chance of getting answers by smoke signals.the chat sux.i never even got a chance to Chat.i still dont have a clue why i am having problems. not sure what else to say .
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Preferred solution: Let the company propose a solution

Herbert L Ksy
map-marker The Bronx, New York

Rockwell somebody's number

I want to take the block off somebodys number take the block office will call me I want to take the block off somebodys number help me please help me my phone number 347372****07 level thank you have a good day
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Loss:
$100

Preferred solution: Apology

User's recommendation: Thanks

Carmine P
map-marker Lauderhill, Florida

CUSTOMER SERVICE _ EXTREMELY POOR !

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I tried their chat live on line 3 times with three different people , and after 1 1/2 hrs of going back and forth , I was disconnected the 3 times and my question as to why I could not call area code 754 was never answered , THE STAFF THEY HAVE ARE INCOMPETENT . they should not be any where near a customer service department as they DO NOT KNOW the meaning of CUSTOMER SERVICE . I provided a list of area codes listed on the internet under magic jack which showed area code &%$ in Florida ( Coral Springs ) YET they could not answer my question . THIS IS JUST MIND BOGGLING ! WHY ARE THESE PEOPLE THERE ? .
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Pros:
  • Being able to stay in contact with friends and family
  • Usually good service
Cons:
  • Poor quality of personnel in customer service
  • Poor or no customer service

Preferred solution: Im have been a magicjack customer since 2012 with no issues ! What I was looking for is an answer as to why we cannot call area code "754" from any majicjack line . ALL I GOT was being disconnected from the chat line .

User's recommendation: THINK TWICE before buying a plan with this outfit !