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1.0
Details
had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
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Review
#1386032 Review #1386032 is a subjective opinion of poster.
Cons
  • Could not get a dial tone
  • Non disclosed charges
Reason of review
cannot get dial tone and want to cancel
Loss
$30
Preferred solution
cancel my account
There are more cheap internet phone APP works 1000 time better than Magicjack. Every single time talk to someone on the phone 3 to 5 minute, call drops and there is no way to fix the problem unless the company make better device and replace older device. Well, Try...
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1 comment
PriceyBlueWhale345
#1579139

Strange!

Review
#1377276 Review #1377276 is a subjective opinion of poster.
1.4
Details

Update by user Sep 16, 2018

My Canadian company cannot port the number back coz it not active by magic app

Original review posted by user Sep 16, 2018

I ported my Canadian number to magic jack it works fine for 1 month. But suddenly it got disconnected now I try to contact magic jack ..first it's very hard to contact customer support......
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Review
#1357354 Review #1357354 is a subjective opinion of poster.
The first few years, the customer service was OK but now it is the worst. My MJ quit working - I kept getting error messages that did not specify any particular error. Customer service was horrible. I could get no support. The chat people would not respond. The phone...
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Review
#1351860 Review #1351860 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.6
Details
I purchased a new MagicJack to replace the one I had for about 2 years. It came in today, and it didn't work. After talking with a person and then Texting in a "Chat" the problem was discovered- the power adapter that I received in a new package today was defective. I...
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Review
#1344274 Review #1344274 is a subjective opinion of poster.
Cons
  • To pay for their defective merchandise shipping and handling
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Magicjack Complaints
I have been a Magic Jack customer for only one month and so far my phone service has stopped working 4 times. When it happens no calls come in, and I can’t call out. The first time, I unplugged and rebooted the device and it came back up. After that, when it failed...
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Review
#1323629 Review #1323629 is a subjective opinion of poster.
Reason of review
Poor customer service
2.7
Details
As Magicjunk oh, MagicJoke er, I mean Magicjack has been constantly a problem,both with the adapter, a new adapter, new wires, plugged both into PC & direct into AC Adapter ,etc. NOW, the MESSAGE SAYS, "If you can surf the net, then our server is down..." This time it...
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1 comment
Anonymous
#1585400

I agree with this person. Andrea Fox was not helpful

Review
#1320195 Review #1320195 is a subjective opinion of poster.
Cons
  • Andrea fox was extremely unprofessional and downright rude
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
1.0
Details
product sucks , customer service suck should not be in business . unethical sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks...
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1 comment
Anonymous
#1585402

I agree. Cannot talk with a live person to resolve problem.

I want to cancel my service and can't figure out how to do it. I have had magicjack for about 4 months and cannot get a dial tone.

So, I have not used the service and just got an e-mail saying they were gonna charge my credit card $7.50 for 911 service. I don;t even use the regular service.

Review
#1311602 Review #1311602 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Once you workout issues it is smooth sailing. I have used MJ for about 4yrs, initially I had connection issues but was able to resolve all issues. I am 68yrs old and it has saved me a fortune. You can also forward calls to your cell and never miss a call. Had to go on...
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Review
#1306696 Review #1306696 is a subjective opinion of poster.
Reason of review
Good customer service
1.4
Details
So, land lines are fairly useless except for the Solicitous Tribes allowed to harass us at all hours by our "leaders". Loved the BLOCK CALL feature; from which we were able to figure out just how often those rude rascals run am-mock. Got "magic jack ""PLUS"" (...
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Review
#1295439 Review #1295439 is a subjective opinion of poster.
Pros
  • Silence was golden
Cons
  • Run-around
Reason of review
Poor customer service AND bad quality
Loss
$75
Preferred solution
Let the company propose a solution