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I bought Magic Jack at the suggestion of a relative. First, I couldn't use my wireless phones to make calls. I spent an hour online with their tech only to be told that I should borrow a phone from someone whose phone is compatible. Then I cancelled my magic jack...
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Review
#1401077 Review #1401077 is a subjective opinion of poster.
Voicemail to email feature rarely works. If you get a voicemail at all it will disappear from your voicemail box before you can listen. Voicemails are often not sent to email, and simply disappear before you can listen, so you'll never know you had a call. Only some...
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1 comment
Anonymous
#1609599

I am using magic jack plus more then 5 years and never miss any voice message on email. Call logs always their.

Review
#1399101 Review #1399101 is a subjective opinion of poster.
Service
Magicjack Phone Service
Reason of review
Bad quality

Magicjack review in Elgin, Illinois: Phone has been down for two months

1.0
Details
The worst customer service imaginable. Tried there online support numerous times - they only have online chat support. Cumbersome, inefficient, and just awful. Throwing my unit away and going with a real telephone company. Stay away from these jokers. It is nothibg more than an online scam.
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Review
#1398012 Review #1398012 is a subjective opinion of poster.
Service
Magicjack Technical Support
1.0
Details
I was in the past a life long MagicJack customer for twenty-five years,recently I tried my best to reinstate my magicjack as I seemed to have much problems with communication,English was hard to understand,but the insults were very clear,I was accused of using one of...
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Review
#1390425 Review #1390425 is a subjective opinion of poster.
Service
Magicjack Technical Support
Cons
  • I did not like their services
  • Poor customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Services Need To Be Revamped
1.0
Details
had for about 4 months. Cannot get a dial tone and never could. Cannot figure out how to get one. Magicjack connected to my cell phone and can receive calls through it but not home phone. Trying to cancel service, but cannot get to talk with a live person. Used live...
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Review
#1386032 Review #1386032 is a subjective opinion of poster.
Service
Magicjack Phone Service
Cons
  • Non disclosed charges
  • Could not get a dial tone
Reason of review
cannot get dial tone and want to cancel
Loss
$30
Preferred solution
cancel my account
There are more cheap internet phone APP works 1000 time better than Magicjack. Every single time talk to someone on the phone 3 to 5 minute, call drops and there is no way to fix the problem unless the company make better device and replace older device. Well, Try...
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1 comment
Bill B
#1579139

Strange!

Review
#1377276 Review #1377276 is a subjective opinion of poster.
Service
Magicjack Home Phone Service
1.4
Details

Update by user Sep 16, 2018

My Canadian company cannot port the number back coz it not active by magic app

Original review posted by user Sep 16, 2018

I ported my Canadian number to magic jack it works fine for 1 month. But suddenly it got disconnected now I try to contact magic jack ..first it's very hard to contact customer support......
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Review
#1357354 Review #1357354 is a subjective opinion of poster.
Service
Magicjack Manager
The first few years, the customer service was OK but now it is the worst. My MJ quit working - I kept getting error messages that did not specify any particular error. Customer service was horrible. I could get no support. The chat people would not respond. The phone...
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Review
#1351860 Review #1351860 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.6
Details
I purchased a new MagicJack to replace the one I had for about 2 years. It came in today, and it didn't work. After talking with a person and then Texting in a "Chat" the problem was discovered- the power adapter that I received in a new package today was defective. I...
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Review
#1344274 Review #1344274 is a subjective opinion of poster.
Service
Magicjack Replacement
Cons
  • To pay for their defective merchandise shipping and handling
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Magicjack Complaints
I have been a Magic Jack customer for only one month and so far my phone service has stopped working 4 times. When it happens no calls come in, and I can’t call out. The first time, I unplugged and rebooted the device and it came back up. After that, when it failed...
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Review
#1323629 Review #1323629 is a subjective opinion of poster.
Service
Magicjack Voip Service
Reason of review
Poor customer service