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Magicjack and hidden cost that needs to be factored in

2.0
Details
The device broken after 8 month. The customer service wants shipping fee to have the replacement sent to me. It is amazing to me that warranty service require shipping charges. Good luck with yours orders, but please know that it might breaks every year. you need to factor the shipping cost back and forth into the purchase and yearly fee. The prior ip phone devices made by Linksys worked for 5 years without issues. Regretting that I changed to Magicjack now and unknown cost going forward. I asked if there is anything the representative and the supervisor can do. Answer was no, very disappointing. Asked if they can help extend my service for a year, no. if they can sent me a better device, unsure. It doesn't sound like supervisor is able to do anything different than a normal rep, or they are just unwilling to do anything, or they just don't care. The end result is you get charged the fee and most like it will fail again, then you would need to buy new device again for $40, which if it happens every other years is actually more expensive than other phone services and more headache...
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Review
#529067 Review #529067 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund

Magicjack in Belfast, Northern Ireland - Worst ignorant customer service techs ever!

5.0
Details
7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They did not know what they were talking about . When my problem got to difficult for them they would just cut the chat off very frustrating They had me replacing Ethernet cables plugging in new adaptors rebooting just so they could get out of the chat room they are sending me a replacement Magic jack but I had to pay for the shipping. The problem is it will be 2-4 days from the time they package it. I have no phone service
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Review
#529042 Review #529042 is a subjective opinion of poster.
Reason of review
Poor customer service
in Asian broken English, a man said I had defrauded the government and I had to pay a fine. because of that my drivers license had been revoked and some one would be at my door. this phone number was unassigned so either you were hacked or some one that works for you...
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Review
#528756 Review #528756 is a subjective opinion of poster.

Magicjack in Seattle, Washington - Charged me $32.20 to transfer my number after they had failed to replace a defective part for over 30 days after "no service" complaint.

1.0
Details
Please wait for a site operator to respond. You are now chatting with 'Russel' Your Issue ID for this chat is LTK111530132948134X Russel: We use Tech Chat to better assist you by sending instant upgrade links, running diagnostic tests, and troubleshooting your Internet connection, which cannot be done over the telephone. Russel: Hello, how may I help you? Bob: MJ did not replace power adapter as promised over 30 days ago. Why are you charging me to port to another service when MJ did not fulfill their commitment? Russel: Please give me a moment to review your previous chat. Russel: As I have checked you were referring to the port out fee an I correct? Bob: yes Russel: the port out fee has nothing to do with the power adapter replacement Russel: all magicjack subscribers is required to pay the port out fee of $30 if they want to transfer the magicjack phone number Bob: Except that I am leaving your service because your service is awful and I refuse to assume your problems! Russel: If you want to have the phone number transferred to another carrier you will have to pay the port out fee Russel: it is even stated under FCC number porting guidelines that port out cost is to be expected if you want to have your number transferred over to another carrier Bob: Have it your way but rest assured the fee will be disputed and this event will be so noted oin customer reviews Russel: Not to explain why you have not received your power adapter  replacement Russel: The previous agent that you were in chatting with at that time asked for your current shipping address Bob: Again, not my problem! Russel: this was supposed to make sure your power adapter is to be sent to the correct address Russel: and since you did not responded and instead terminated your chat session Russel: the previous agent cannot process a power adapter replacement for you Bob: What? Russel: That is the reason you have not receive a power adapter Russel: This is in reference to your chat session on Wed, Jul 30, 2014 6:42 AM Bob: nonsense, you have my profile on record and made no attempt to contact me to confirm address. Again, the problem is YOURS. Bob: Goodby Russel: now if you want to transfer your phone number to another carrier there is a port out fee $30
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Review
#528321 Review #528321 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$32
Preferred solution
Full refund
1.0
Details
YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID AND EXCLUDE EXCHANGES THAT COST THEM TOO MUCH! BE AWARE!!!! WHEN YOU CALL CUSTOMER SERVICE, THEY *** YOU AROUND AND TELL YOU THEY WILL SUBMIT IT AS...
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Review
#527752 Review #527752 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Tags
  • F- YOU

Magicjack in Brandon, Florida - Magic Jack porting numbe and refund

No phone for over 3 weeks because MJ has not ported my number now I just got an e-mail for a $30.00 charge to port the number. This outfit is out & out crooks. They could not get my MJ to work, They could not get into my computer to fix it. This whole situation is because MJ does not always work. Not my fault. Never sign up for the 5 year plan because that is where the problems started. They even sent a new MJ and it did not work either. If you are happy just sign up for the year.
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Review
#527710 Review #527710 is a subjective opinion of poster.

Magicjack - Don't waste your time with Magic Jack

Ever since the new keypad menu was implicated the audio cuts out every 2 seconds, this thing is terrible!! Been with Tech support but that's a waste of time I have lost 4 days of work and 1,000.00 in business, my recommend is the avoid this company like the plague, What you save in $$ you will lose in wasted time, I was a fool as I paid for 5 years of service in advance when it was working OK I also hear they will not refund service so I'm dead in the water. This has been a total nightmare for me, so sorry I ever got into bed with these guys.
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Review
#526094 Review #526094 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Let the company propose a solution

Magicjack in Columbus, Georgia - Customer service

just bought my magic jack, had a simple question, I think was talking to someone in India who might have laying under a elephant , while it was using the bathroom, so noisy I could not hear him, now keep in mind I have not hooked it up yet, he kept telling me its my internet service is bad, I told this sand nat, that it was not hooked up, just had a guestion...well the story goes on...if this is their customer service....taking it back to radio shack.....stay with my cell.. at least I will be able to get my funds back
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1 comment
Anonymous
#859558

Magic quit working from the wall jack..all customer service would do was try to sell a 250.00 computer clean up kit because they claim it's the " network" not the phone.....had two good years but it's now in the trash..

Review
#522813 Review #522813 is a subjective opinion of poster.
Loss
$60

Magicjack - I Love MJ

Have had it for almost 10. Works great at home and on the road. You do have to know how your PC works and keep it clean and up to date. Best deal of the century. The greatest thing since baked bread. Mine has worked as advertised since day one. I could only be happier if my wife worked as well on my unit. I have used it for calls while traveling in my car with my laptop connected by a data card and MJ connected to the USB port. I have used MJ for sending faxs. I will be testing the new Magicjack Plus in the morning to judge if it will work with a TTY Unit. Thank you MJ
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Review
#522013 Review #522013 is a subjective opinion of poster.

Account Expiration Review

Hi magic jack.my account just used only for 7 or 8 month than why they say my account is expire
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Review
#520447 Review #520447 is a subjective opinion of poster.