Latest review first
Biggest piece of junk you will ever purchase. The whole story is a 'scam' but big time. Hopefully the FCC will shut them down and take all the money they have stolen from everyone they sold to. It is impossible to contact someone to complain to. There are so many problems with this garbage. It never works correctly like a land line. Just getting it start on the computer everyday is a major hassle. You lose calls, you can hear the other party but they cannot hear you and vice versa. Many more problems, reception is terrible at times. Most of all they tell you on their site that you can speak with someone about the issues. Try it and good luck to you.
Magicjack in Virginia Beach, Virginia - Magic Jack Scam
We tried Magic Jack for the free 30 day trial (free.... lol). Even when it was working, there was at least a 30-60 second delay on outgoing calls, as well as incoming... you answer the phone and hear nothing (on the callers end it is still ringing, even though you have picked up). Then it just stopped working altogether. Don't even get me started on customer service, what customer service? When we did get a live chat tech, we went back and forth for hours, with 0 resolve. We finally returned the device, with in our 30 days, so not to be charged the $50. We got delivery confirmation to prove when they received the magic jack back, and we know they received it. Well, they still charged our bank account for $50. They got their product back and our $50, that is where the scam comes in! I called my bank, and they advised us to file a dispute once the charge clears (its still a pending transaction right now). Hopefully we will get our money back that way. Magic Jack robbed us!!
MagicJack = TragicJack
Yeah, I fell for this piece of *** too. I should have known what was to come from a company who has no phone number or physical address. If you want to return one of these pieces of said ***, go to their site and click on the Return box icon. Type in the info, but NOT your credit card number, and then why you're returning it and press Submit. The page will come up with a printable Return Information page with their PO box (STILL no physical address, but now I understand why not). I suggest getting insurance, certified and/or delivery conformation before returning it. Also call your credit card company and tell them not to honor any billing from these *** If it's been over a month since you bought it, see if your credit card company would be interested in taking back the charge and deny these idiots the funds. Citing fraud should help you along with that.
MagicJack is a scam!
This company is a scam. There is no way to contact a real person or return their terrible product. How can the primary networks possibly endorse the scam artist.I'll be placing a complaint with the FCC immediately. They've continue to ask for additional credit card information. You have no way of verifying the legitimacy of anything they claim on their website of the of the things they send in their emails. Don't fall for this scam. You'll likely regret it. Most of my calls are broken up and friends an family complain about the quality of the calls with them.