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Magicjack in Fort Worth, Texas - Not really pissed..just not pleased! Magic Jack

I ordered the Magic Jack a couple of months ago. It just so happened that the credit card that I put it on was lost so I had to cancel it. Anyhow, the product and customer service sucked to say the least! I had such a problem getting any call not to have an echo even when I chatted with a service agent (big joke!). When I sent it back I think I was a day or so by missing the 30 day trial. They tried charging my old cc. Looks like the joke was on them! Leave it alone!
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2 comments
Anonymous
#31120

Magic jack sometimes has a long piano like ring incoming and outgoing when making calls and then no contact with your party. Not good

Anonymous
#27716

I couldn't her anyone. I had a bad connection all the time.Had an echo or just made strange noises.

I replaced my phones twice, to fix problems like the website said to do. THAT DIDN'T WORK. I couldn't use the internet while on the phone. Nothing I did would fix the problems.

Makes it hard to job hunt without a phone!!!!!!!

I wasted so much money. This product SUCKS!!!!!!

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Review
#128191 Review #128191 is a subjective opinion of poster.
Magicjack. I saw the infomercial and it looked pretty cool. I did some research online and quickly found a lot of complaints against magicjack. After finding a ton of these complaints and some glowing reviews, I decided against buying a magicjack. But I came across...
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110 comments
Anonymous
#543064

Eastern Time Billing Inquiries

1 - 561-594-9925 9 am to 6 pm Eastern mon-sat

1- 561-594-9787 - Technical Inquiries 9-6pm

Eastern mon - sat

1-250-999-9651 - Billing From 11 am 8 pm Palm

Beach Florida.

Their numbers switch as they are going along

Please watch your credit card statements!!!!

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Review
#127807 Review #127807 is a subjective opinion of poster.
I got my Magic Jack early on. They did not let people know that not all area codes are available - don't know if they disclose that now before you buy the magic jack. My local area codes is not available, so I have to use an area code for a different city than...
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9 comments
Anonymous
#43606

When I ordered my MJ I didn’t know I would have to use an area code that would be a long distance call for my local clients. I bought this thing for my PC repair business almost a year ago.

I have been waiting patiently for almost a year now for MJ to get my area code. I found a site in August that said they would be opening new codes in October around the 17th but there are still no new codes to choose from.

While the call sound quality is good and I can make calls I still can’t use this as my business phone since my clients are local and they would be charged long distance if they called my MJ number. Does anyone know what is going to be done with MJ and when it might be made right?

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Review
#127668 Review #127668 is a subjective opinion of poster.

Magicjack has a phone number

The phone number is on your $46.90 statement. It is the last set of numbers ending with FL. Here it is 561-594-2140 Contact: Peter Russo CFO Primary Phone: (561) 722-0433 I was charged twice, and only ordered one. Talking to live chat is a waste of time. They say they only charged me once. It may come down to contacting the DA in Palm Beach. I kept a printed record of all chats I had with all the live contact personnel as well as all the supervisors to present to VISA when I dispute their claim to the money they charged my credit card. GOOD LUCK!!
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2 comments
Anonymous
#23715

what is this Mr Russo's e-mail if you would be so kind.

Anonymous
#22792

I emailed Peter Russo and got my over payment back with no trouble.

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Review
#127645 Review #127645 is a subjective opinion of poster.

Magicjack is jacked

Magicjack overcharged me for the initial amount which was supposed to be 39.95 I wound up paying 89.95. Then they tried to charge me again the next month 39.95 fortunately I caught it before they could do anymore damage. My bank told me about the many complaints they have received from customers for this product. I know realize that not every endorsement is a good endorsement. I'm I'm placing a complaint with the bbb and fcc. There is no way to contact them on the phone. Don't buy magicjack it is jacked!!! Don't buy it !!!
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6 comments
Anonymous
#89295

*** :grin

Anonymous
#89294

eeeeeee

Anonymous
#89293

:eek

Anonymous
#89290

not good :(

Anonymous
#36353

it is amazingly funny that you found out they were going to charge you again but before they did you managed to jump into your computer and navigate the intenet to stop the transaction before it happened. how did you find out they "tried" to charge you again without actually doing it.

they either charged you or didnt. there is no tried and failed.

you cant tell me you can see the money tranfer future. if you can are you up for hire.

Anonymous
#26332

I have Majic Jack for a year & LOVE IT!

Majic Jack has a phone #561-594-2140

I am renewing my annual $19.95 with Majic Jack, sorry it didn't work 4 U

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Review
#127085 Review #127085 is a subjective opinion of poster.

Magicjack in Phoenix, Arizona - Magic Jack A whole lot of hype and no show

I oredered the MJ for the receive the free trial on 5/23/2008. A free trial I did not receive my card was charged $50.85 this charge was not pending it is complete. I contacted MJ and their response was "your bank is incorrect we do not charge your account until the free trial period ends" I do know how to read a bank statement, it throw up a red flag. I still wanted to try the system even with the charge concern, I felt this is the answer to high phone bills from my greedy phone company. 4 days ago I was talking on the phone and the line went dead I thought ny server went down it was fine. Before I contacted MJ I tried some processes I know to restore the system nothing. I contacted JM and spoke no Chatted with 8 different reps, reformated my drive,downloaded an "upgrade", unplugged the unit, restarted the unit, restarted my computer, in total of 21 times and not one of them knew how to fix and could what was wrong with the unit. I asked for a refund and got the run for 2 days, had to call my bank and stop payment. I my opinion the Magic Jack I a whole lot of hype and no show Consumer Beware.
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Review
#126756 Review #126756 is a subjective opinion of poster.

Magicjack in Washington, District Of Columbia - I am pissed also

I had problems with it so I tried to get customer Service, before I knew that there were not a live custome service, to explain some things for me, but I was unable to contact a live person. So I orered the magicjack mess, and not happy that I cannot talk to anyone in an custumer service department, and now I know I cannot cancelled it. I am afraid that they have my credit union account information and I want to return or cancel magicjack. I do know what to do next, maybe their is a possible connection for this company, but I do not know where to find anything, so please address my concerns. Joyce Joyce Royal
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3 comments
Anonymous
#25153

i am the same way they are scam artist and someone needs to do something about them they have my money pending and i don't even have the magicjack.

Anonymous
#21488

The best thing to do is to go to your credit union and report them as Fraud and to ask your bank to make sure that they do not let this company take any money out of your account. You can also complain to the consumer protection agency.

Anonymous
#21472

Same here. I can not contact anyone for a return within the 30 day trial.

There web site keeps telling me that they can not find my order. This is a SCAM!

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Review
#126504 Review #126504 is a subjective opinion of poster.
Loss
$49

Making Magicjack work

I tried installing 2 magicjacks into 2 computers, used 2 different phones for about 10 hours and to no avail. But I have Norton by Symantec and UNINSTALLED it... And Wallah.... IT WORKED! I think that it is incompatible with any NORTON software. Just try it, uninstall norton, hook up your magicjack and see what happens. Let me know if it works fo you guys. mediocrex@yahoo.com I tried installing 2 magicjacks into 2 computers, used 2 different phones for about 10 hours and to no avail. But I have Norton by Symantec and UNINSTALLED it... And Wallah.... IT WORKED! I think that it is incompatible with any NORTON software. Just try it, uninstall norton, hook up your magicjack and see what happens. Let me know if it works fo you guys. mediocrex@yahoo.com
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4 comments
Anonymous
#40106

crazydave is a smart man!

Anonymous
#33304

:( :( I have removed all of Norton 360, microsoft firewall, etc and I cannot get the program to work. It is connected directly into a usb.

I have worked on this thing for two days and request return instructions. Jim Atkins

Anonymous
#24743

No, dude, you dont understand...you need to turn 'off' the Anti-Virus ONLY during the MagicJack registration process...once installed (after few minutes) you turn anti-virus back 'on'...also, there are some other audio based programs ie. musicmatch which cause issues with MJ install.

Anonymous
#24733

I don't have Norton and it still doesn't work. And disabling Anti-Virus software to make the magic jack work doesn't seen like a wise thing to do.

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#126327 Review #126327 is a subjective opinion of poster.

Magicjack in San Clemente, California - Horrible, horrible, horrrible.......

This company is nothing other than a joke. They should be shut down to prevent them from scamming anymore decent people. Calls don't connect......EVER!!!! It's a piece of ***. I'm trying very hard to be nice and proper but it's simply not possible. DO NOT buy this garbage. The customer support chat link does not work either, it keeps sending you in circles. There is NO support, no contact info, nothing. You buy it and you're screwed. SCAM, SCAM ,SCAM............ I cannot believe that the FCC would allow such a fraudulant company to operate. Product of the year???? My dog produces better products daily.
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4 comments
Anonymous
#22673

I have been using the majic jack for 6 months. Great product.

If you can't make it work you are an ***.

I will never go back to paying monthly phone bills. GREAT PRODUCT!

Anonymous
#21968

EXCELLENT PRODUCUT !

Anonymous
#21515

What the heck is everybody talking about??? I have had the magic jack for a few months now and havn't seen ANY problems! It works great!

However, I did purchase an MJ for my mom and I noticed many problems (like 50-60 sec. delays, etc.) BUT thats only because she has a very slow internet connection!!!!!

Like Bob said if you cant make the MJ work, something is seriously wrong with you! LOL

PS - I have tried the V-phone from Vonage, now that sucks! Its not compatible with wireless internet! Needless to say the Magic Jack works great with wireless internet!!!

Anonymous
#21458

Are you on crack? Seriously, if you can't figure this thing out you have bigger issues to worry about.

No issues here.

NONE. Have been using it for months.

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Review
#126277 Review #126277 is a subjective opinion of poster.

Magicjack in Charlotte, North Carolina - Magic Jack service or device not reliable

Bought a magic jack several months ago, they claims it works with windows XP or Vista, I have tried it on 3 XP computers and on 1 Vista Laptop. It will work for around 1 day, then it starts shutting itself down, when you try to restart it it says to plug the magic jack in (the USB Port). Spent 4 hours on phone support with magic jack, was passed to 4 different people, who all went through the same scripted checklist. No help, No fix, no offer for money back. I have a useless $39.95 piece of junk. I do not recommend to anyone.
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#125726 Review #125726 is a subjective opinion of poster.