Latest review first
Magicjack in Fort Worth, Texas - Not really pissed..just not pleased! Magic Jack
I ordered the Magic Jack a couple of months ago. It just so happened that the credit card that I put it on was lost so I had to cancel it. Anyhow, the product and customer service sucked to say the least! I had such a problem getting any call not to have an echo even when I chatted with a service agent (big joke!). When I sent it back I think I was a day or so by missing the 30 day trial. They tried charging my old cc. Looks like the joke was on them! Leave it alone!
Magicjack. I saw the infomercial and it looked pretty cool. I did some research online and quickly found a lot of complaints against magicjack. After finding a ton of these complaints and some glowing reviews, I decided against buying a magicjack. But I came across...
I got my Magic Jack early on. They did not let people know that not all area codes are available - don't know if they disclose that now before you buy the magic jack. My local area codes is not available, so I have to use an area code for a different city than...
Magicjack has a phone number
The phone number is on your $46.90 statement. It is the last set of numbers ending with FL. Here it is 561-594-2140 Contact: Peter Russo CFO Primary Phone: (561) 722-0433 I was charged twice, and only ordered one. Talking to live chat is a waste of time. They say they only charged me once. It may come down to contacting the DA in Palm Beach. I kept a printed record of all chats I had with all the live contact personnel as well as all the supervisors to present to VISA when I dispute their claim to the money they charged my credit card. GOOD LUCK!!
Magicjack is jacked
Magicjack overcharged me for the initial amount which was supposed to be 39.95 I wound up paying 89.95. Then they tried to charge me again the next month 39.95 fortunately I caught it before they could do anymore damage. My bank told me about the many complaints they have received from customers for this product. I know realize that not every endorsement is a good endorsement. I'm I'm placing a complaint with the bbb and fcc. There is no way to contact them on the phone. Don't buy magicjack it is jacked!!! Don't buy it !!!
Magicjack in Phoenix, Arizona - Magic Jack A whole lot of hype and no show
I oredered the MJ for the receive the free trial on 5/23/2008. A free trial I did not receive my card was charged $50.85 this charge was not pending it is complete. I contacted MJ and their response was "your bank is incorrect we do not charge your account until the free trial period ends" I do know how to read a bank statement, it throw up a red flag. I still wanted to try the system even with the charge concern, I felt this is the answer to high phone bills from my greedy phone company. 4 days ago I was talking on the phone and the line went dead I thought ny server went down it was fine. Before I contacted MJ I tried some processes I know to restore the system nothing. I contacted JM and spoke no Chatted with 8 different reps, reformated my drive,downloaded an "upgrade", unplugged the unit, restarted the unit, restarted my computer, in total of 21 times and not one of them knew how to fix and could what was wrong with the unit. I asked for a refund and got the run for 2 days, had to call my bank and stop payment. I my opinion the Magic Jack I a whole lot of hype and no show Consumer Beware.
Magicjack in Washington, District Of Columbia - I am pissed also
I had problems with it so I tried to get customer Service, before I knew that there were not a live custome service, to explain some things for me, but I was unable to contact a live person. So I orered the magicjack mess, and not happy that I cannot talk to anyone in an custumer service department, and now I know I cannot cancelled it. I am afraid that they have my credit union account information and I want to return or cancel magicjack. I do know what to do next, maybe their is a possible connection for this company, but I do not know where to find anything, so please address my concerns. Joyce Joyce Royal
Making Magicjack work
I tried installing 2 magicjacks into 2 computers, used 2 different phones for about 10 hours and to no avail. But I have Norton by Symantec and UNINSTALLED it... And Wallah.... IT WORKED! I think that it is incompatible with any NORTON software. Just try it, uninstall norton, hook up your magicjack and see what happens. Let me know if it works fo you guys. firstname.lastname@example.org I tried installing 2 magicjacks into 2 computers, used 2 different phones for about 10 hours and to no avail. But I have Norton by Symantec and UNINSTALLED it... And Wallah.... IT WORKED! I think that it is incompatible with any NORTON software. Just try it, uninstall norton, hook up your magicjack and see what happens. Let me know if it works fo you guys. email@example.com
Magicjack in San Clemente, California - Horrible, horrible, horrrible.......
This company is nothing other than a joke. They should be shut down to prevent them from scamming anymore decent people. Calls don't connect......EVER!!!! It's a piece of ***. I'm trying very hard to be nice and proper but it's simply not possible. DO NOT buy this garbage. The customer support chat link does not work either, it keeps sending you in circles. There is NO support, no contact info, nothing. You buy it and you're screwed. SCAM, SCAM ,SCAM............ I cannot believe that the FCC would allow such a fraudulant company to operate. Product of the year???? My dog produces better products daily.
Magicjack in Charlotte, North Carolina - Magic Jack service or device not reliable
Bought a magic jack several months ago, they claims it works with windows XP or Vista, I have tried it on 3 XP computers and on 1 Vista Laptop. It will work for around 1 day, then it starts shutting itself down, when you try to restart it it says to plug the magic jack in (the USB Port). Spent 4 hours on phone support with magic jack, was passed to 4 different people, who all went through the same scripted checklist. No help, No fix, no offer for money back. I have a useless $39.95 piece of junk. I do not recommend to anyone.
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