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Magicjack is a great device

i have had magicjack for 1 month now. i am very happy with the product. it is easy to get live support. the agents are very helpful and polite. All you have to do is click on live support to chat and they will help you. this little magicjack saved me 400.00 this month, which was great since i have 2 teenagers in school. my advise is, don't give up trying magicjack, it does work and i think everyone should have one. I love mine. it's better than having a bunch of high phone bills these days.
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5 comments
momof52008
#48811

I agree that so far it has worked for me, but I have only had it for a few days and haven't canceled my other phone line yet because I can't figure out why my tivo isn't working on it... they said in the FAQ's that I could call tivo and they would give me a code to lower my baud rate, but I have no idea what that is or how to do it once I have the code...

lol Oh well, maybe I will call tivo and find out....

but it does work great with regular phone calls. :)

Anonymous
#29102

Thanks to all who placed a comment on the subject of the magicjack. It is a good device.

No you don't really need to have your system beefy to run it. I don't have any problems with mine.

I am running a windows xp and i have had no problems yet. It was well worth the money.

Anonymous
#29030

:) I purchaced a magicjack a couple of months ago and must say although its not perfect it does get the job done sometimes...lol , the magicjack is so IFY

sometimes it works well sometimes it doesnt I personally dont totally rely on my magicjack cause I cant trust it but I do know that it was defintely worth the money ,its already paid for itself 3times over

and im glad I got one even tho it has it good and bad days

Anonymous
#28730

I'm finding magic jack to be so-so. It's Okay. It's not as good as a digital cell phone or a real land line, but it reasonably gets the job done.

For business purposes, I think it would stink a bit worse. But for us, it's just our regular home phone. Friends & Family call and it does fine. I really wonder though if your computer needs to be a bit more "beefy" than their specs so that other running programs won't interfere.

But I'm happy.

They charged me $39 for the device including 1 full year of phone service with voice mail, a phone number & other features.

After that it's $19 a year.

Well worth the value. Well worth it. My land phone was over $25 a MONTH, but Magic Jack is $19 a YEAR!

Not bad... not bad. Quality could be better... But after 2 months of owning, I'd still have bought one.

carzylittlemom2
#28407

;) I am very happy with my magicjack

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Review
#131567 Review #131567 is a subjective opinion of poster.

Magicjack in Atlanta, Georgia - Magic Jack didn't work!!!!!!!!!!

Magic jack doesn't work!!! I purchased Magic Jack to replace my phone service and had canceled my bell south service- BIG MISTAKE! Always had a bad connection. Could hear an echo. Couldn't even have a conversation. Wouldn't connect calls at times. Couldn't use the Internet when on the phone. I tried everything to fix it. I bought two new phones-like magic jack said to do if you had problems(I thought my old one was the problem) Money wasted again! Job hunting is a joke with *** phone connection. I am more than pissed off. I feel like I have been pissed on instead!
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2 comments
Anonymous
#53463

cant heard anyone on the phone

Anonymous
#28548

Magic Jack works about 50% of the time on long distance calls. When it works, it's great.

Otherwise "clipping" on the receivers end is so bad you can not have a conversation. Mostly it occurs on long distance calls and peak inter net usage hours. For local calls it is about 75% reliable.

You better have a cell phone or land line for back up. Magic Jack is no where near as good as advertised.

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Review
#131152 Review #131152 is a subjective opinion of poster.
I think its time we all came together to get back what they owe us!!!!!!!! What do you guys think? This thing only worked for about 5 weeks. Now all of a sudden, I cant hear anyone and they cant hear me! I have tried live chat with no success. What I want to know is...
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26 comments
Anonymous
#578365

They are trying to say I violated the TOS by using my MJ more than 20% of an average MJ user but fails to show what that average is exactly. I was supposed to have a full year of unlimited service if that is true then the contract is in direct contradiction to the TOS to begin with.

But Still it fails to say what the average is.

I have never called 50 different numbers in one day and if I had isn't that "unlimited" like they advertise? Also I even paid an additional 35.00 even though I only had 4 months of the 12 months of service promised for and additional gold subscriber year which they took that money and I have yet to see a refund of even that, and they told me "via online chat" to take the unit back to wal mart for a full refund which wal mart will not do with any electronics.

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Review
#131075 Review #131075 is a subjective opinion of poster.

Magicjack in Purchase, New York - Magic Jack - Only works off and on

I got Magic Jack, struggled with it for weeks before getting disgusted, then I thought well I'll just use it for a voice mail message number. That doesn't even work. Half the time the voice mail won't pick up. Most of the time I couldn't get a dial tone and it cuts out. I got two of them on the 30 day free trial. My neighbor tried her best to get it to work because she didn't have a phone at all and she had the same inconsistant results. We'd think "It's working!" Then someone would come by and say, "I called and called you didn't answer that new phone number." When asked they would say "No didn't get voice mail either." We finally sent back the free trial ones. I still have one I might take up the struggle again and try to see if it's something I'm doing wrong, but the fact that the voice mail doesn't work is a fatal flaw as far as I'm concerned. I could live with the inconsistant performance if people could at least leave a message when they don't get me.
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Review
#130960 Review #130960 is a subjective opinion of poster.

Magicjack in Bellevue, Washington - Magic jack deceptive advertisement

i went to order the magic jack. went on the free trial website, first of all nowhere there do they say that not all area codes are available. then i get to the billing page and i enter my debit card. Dont quite catch the fact that the debit card will deduct my funds right away because on the same page and more distinct it still says free trial not billed until the 31st day. In my opinion it still says free so i should not have been charged. Chatted (no phone nbr available) to 10 different reps and was promised this and that, and no two had the same answer. in my opinion if it says free then its free. if u walk in a store and the price is 10.00 but it 5.00 the week before and the sale sign is still there then they have to honor that price. so should magic jack I wouldnt even have ordered the product had i know that my area code is not available.They dont care.
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2 comments
Anonymous
#31294

however on the same page it says free. free means free.

i looked it up in the dictionary.and that is not how a hold works by the way. I work for a cc company.

Anonymous
#31275

They state during the sign up process for the 30 day trial that your credit card will be blocked for the costs. This means that the funds are in hold and are not availiable to you. At the end of the 30 days they withdraw the funds from your account, if you cancel the hold is dropped and your funds become availiable to you providing they process it in time.

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Review
#130947 Review #130947 is a subjective opinion of poster.
Loss
$39
9. MagicJack is a Fraud 1. The 30 day free trial is next to impossible. They make sure their links don’t work. 2. Their 30 day free trial STARTS when you order, NOT when you activate, which is not what you are told if you ask them. 3. They lie, provide false...
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46 comments
Anonymous
#1158173

Use VOIPO. This surpasses Vonage, and it's still privately owned.

In my research this evening, post-Magic Jack debacle, I researched the website and then spent a considerable amount of time talking with someone from customer support. I'd be curious to see if sales support is not local to each state, as opposed to a call center, but regardless, this is what is making VOIPO's business model work. You're paying for two years and its 30 day begins the day of purchase as well. HOWEVER, a number can immediately be issued to you and therefore, this is not covert or furtive.

It's not blatant disregard for a contract of 104 weeks, 24 months. You do have service but the number, if you're keeping the same one that you have, takes a few weeks. Otherwise, you really do have a legit 30 day MBG (money back guarantee).

My only advice to others is to use American Express. You need to purchase with a credit card company that is going to support you and/or your business(es).

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Review
#130848 Review #130848 is a subjective opinion of poster.

Magicjack in Phoenix, Arizona - Doenst work

we got the magic jack about 3 monthe ago. the first month was great probably due to it being the trial period. since then it has been going downhill. the audible ih horrible. when we make or recieve a call everything is all broken up and not understandable. We have contacted the tech chat 4 days in a row and been on a merry go round everytime. We tell the tech to read previous chat and they still insist on redoing what the previous tech had us do...then they transfer us to a higher tech , who is probably sitting next to them and they too want us to redo everything. In the end we just wanted a replacement which we read needs to be approved by a tech, well it aint happening. We ended up contacting the BBB because obviously this company doesnt care and doesnt want to help out its customers.
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1 comment
Anonymous
#308045

bought magic jack a month ago just received it they keep taking money off of my debit card in the last week a total of 180.00 how much does this thing cost

Review
#130810 Review #130810 is a subjective opinion of poster.
Loss
$49
MAGIC JACK http://www.seflorida.bbb.org/BBBWeb/Forms/Business/RatingExplanationPage.aspx?CompanyID=92003333&sm= The company’s BBB rating is below. F We strongly question the company’s reliability for reasons such as that they have failed to respond to...
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12 comments
Anonymous
#516839

The stories are all the same and we people keep falling for it. We should not blame Magic Jack, we should blame the fcc and attorney General for allowing this to happen.

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Review
#130559 Review #130559 is a subjective opinion of poster.

Magicjack in Naples, Florida - "Magic Jack"

I bot one of the so-called "MagicJack" devices back on 6 June 2008. I went thru 3 weeks of perfect service with all 3 phones on-line. Then, zip! I have spent 3 (6 hrs) days with several so-called techies in Miami. Geraldine hung up on me. Marcy did nothing, Harold was of no help. Then, 2 Jonathans tried to help. Couldn't. Emmalee had me delelte ALL vid files, etc. Still zip. Then, I got Ryan, who boasted that he was part of the creating staff. He had me delete files, and then told me to re-boot. I sed how can I get back to you. He sed to get back into the Tech file, and ask for him. Well, U guessed it. I got Jacob and he sed that he'd pass me off to a higher techie but couldn't promise that I would get Ryan. After, MANY min.s, I gave up. No Ryan. This sytem if it every worked, would be a boon to mankind, BUTT so far it is a waste of my time. Which has been much of it. Also, I gave my land line (SPRINT) the boot before I got this contraption to work, the middle of Jun. So, now, I have just my *** cell phone (AT&T or whover has them, now) Their websites are all screwed up, as they don't do what they say they will. There is NO way that anyone can contect them, direct. I scalped a phone number (305-454-4232) that gets U no one as it rings and a message (indicating that it is MagicJack)says no one is there. They 2 men that I have talked to, via them calling me on that line, were Asian, and difficult to understand. Sam sed that he couldn't do anything for me.
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Review
#129729 Review #129729 is a subjective opinion of poster.

Magicjack in Redwood City, California - No customer service, lies on shipment

Don't believe anything that Magic Jack says on their web site. Maybe you will get lucky like my friend and get the product in 2 days and be happy. Or you can be like me and pay for rush shipping, order early in the day to meet their "guaranteed same day shipping" clause, and then find out that they ship when they *** well feel like it. I needed the unit for an international trip to call back to the US but now it won't arrive in time. Won't they be happy to find out that I will file a protest for non-performance with Visa and they will eat the entire cost and won't get the unit back unless they send someone to pick it up.
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Review
#129656 Review #129656 is a subjective opinion of poster.