Filter by rating
filters
State:
Show
City:
Show
Product:
Show
The Better Business Bureau gives MagicJack an "F" Rating (their lowest possible). Here is the link: http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92003333 Here is Magicjack address and phone number as listed by the Better Business Bureau: Magic...
View full review
6 comments
Anonymous
#423611

Well! it seems magicjack people are robbing me.

I tried to buy a canadian number for $10 and i tried my credit cards but no transaction went through. I chatted with one of their representatives and he helped try more credit cards but no results. then i asked her to make sure that my credit cards were not charged. she said i am sure not.

Finally i received my statements to surprisingly find that all my credit cards have been charged for the canadian number which i did not get.

I paid for it more than one time and i did not get it. LOL

View more comments
Review
#135338 Review #135338 is a subjective opinion of poster.

Magicjack in Las Vegas, Nevada - Magic Jack has no Customer Support

While the Magic Jack I purchased works reasonably well in some cases, it does not work with my PC at home. I tried to reach their 24/7 Live Support and found myself in chat room where different people (with apparently decreasing competence levels) kept coming on-line to assist. Each time someone did, I had to go back to type a whole description. After 4 or 5 sessions like this, I gave up. One "name" simply stopped in the middle of a sentence...apparently quit MJ. I called an 87 number and some guy who said he was one of he inventors of MJ in Canada answered and actullay talked to me. I was encouraged, but he said my problem wasthe Hi Speed service I have at home wasn't ast enough because I needed "128 up and down." When I asked me what the *** he was talking about, he said, sorry, he had to run. I called Bangladesh or wherever Roadrunner's techies work and they indicated that their service provided 512 KB uplaods and 7168 KBS downloads--much faster than the "128 up and down" stuff the "co-owner" explained to me. I wonder how many others have been "p.oed" by this lack of service. The 800 number advertised does nothing but pay the audio on their TV commercials. There is no, absolutely NO human contact with this outfit. I suggest an FCC investigation of apotential major fraud underway.
View full review
Review
#135283 Review #135283 is a subjective opinion of poster.

Magicjack in Saginaw, Michigan - Magic Jack is a Life Saver

Magic Jack may very well be the best forty dollars I've ever spent. I live on a very tight budget and this product has allowed me to be even more frugal. It took fewer than five minutes to set up to the point of making calls. There are, at times, rough spots in the reception, but, for the price, I'm more than willing to deal with those. Awesome! Not sure why there are so many complaints. In fact, I downloaded it today while sitting in the parking lot of a library. I went to a second-hand store and purchased a three-dollar phone. Within minutes I was speaking with friends and loved-ones. Thank you Magic Jack.
View full review
7 comments
Anonymous
#754156

Evidently, not all of us were born under your LUCKY star! I acknowledge Long Distance does work up to a certain range.

Please do try phoning Costa Rica from Toronto, Canada. Purvis E.

Anonymous
#752958

Magicjack has served its purpose, when I first received Magicjack their latest model was just coming out in fact when my Trial Period ended the newest service was up and running; I tried to return my unit. The Magicjack CSRep refused my request of exchanging my unit for their newest unit.

So I had my cc take back their payment. I would say Magicjack does deliver as a landline carrier and that's where the LINE Ends!!! Don't dare try speaking with A REAL Human Impossible :cry . If you want to discuss payment incoming funds no problem someone will take your CALL but if you are experiencing problems you are directed to speak with a CHAT Rep via Internet.

Very :roll poor Customer Service so therefore I've moved on. :) :p :cry

Anonymous
#38644

this thing is like pantyhose: it only lasts for a certain period of time (in this case about 3 months usually) then it craps out ... the company is non-cooperative, their "chatline reps" are a better brand of bots with a pulse and their "refund" policy is like getting a snowball in and out of *** safely !

I bought mine on ebay/paid with paypal, at least they have no access to my bank account. I have reported this to paypal and will give a refund a shot, if that does'nt work, trust me folks, with a product like this at 40 bux a clip and a life span of approx. 3 months, this company will be in class action litigation before long, like bill gates with webtv was !

Take heart . .nothing goes unpunished !

Anonymous
#35741

Setup was fast, but when I called up my friends they were not able to hear me also when I tried calling up the MJ#, it never reached. I guess its a pain

Anonymous
#35109

I have been using MJ for 2 weeks. absolutely trouble free.

very easy to install. I am using it with my 8year old computer with 256+128MB ram that i use exclusively for the phone because it has to be kept on all time. Best result use windows XP. there are more complaints related to installtion on vista.

If dont want to be charged during free trial, use credit cards not the debit cards.

Good luck

Anonymous
#34821

Magic Jack is no bull i have noticed that if a computer has the miniamal requirements it does not work as good, my notebook has a 1Gb of ram and runs windows XP home edition and it has worked fine i receive and make call all the time and i am overseas.

Anonymous
#34733

Something tells me that this is a *** article. Magic Jack is useless. We all know that.

View more comments (6)
Review
#135225 Review #135225 is a subjective opinion of poster.
I got a call from a friend of mine yesterday, said he just bought the MagicJack. I was pumped, I heard a little bit about it, I knew it was 20 bucks a year for virtually unlimited phone service with all the bells and whistles. The problem he was having, or so he...
View full review
19 comments
Anonymous
#705128

My Verizon cell, my wife's verizon cell, my yard man's verizon cell, ad nauseum can both call to and receive calls from my Magic Jack.

View more comments
Review
#135116 Review #135116 is a subjective opinion of poster.
Loss
$40

Magicjack / YMAX Corporation

The absolutely most disconnected and dysfunctional customer service ever. The live chat on their website no longer is connected and you loop back to the basic question / answer section none of which solve the problem of error #401. This error renders the Magicjack useless. No contact information, no phone numbers, no live chat. No service interruption messages, no whitepage or yellowpage listings. At this point with I can't even contact them to return the unit because I am beyond the 30 day supposed guarantee. I sent a letter to every officer listed on their website to a post office box (very professional) and challenged them to use their own customer service. Advised them to have a bottle of Advil handle because their website is a big headache. The company is a nightmare.
View full review
4 comments
Anonymous
#41620

customer service is null and void and i never did get my return postage refunded :cry

Anonymous
#41619

customer service is null and void and i never did get my return postage refunded :cry

Anonymous
#37835

Magic Jack LP

PO Box 6846

West Palm Beach, FL 33405

Phone: (561) 594-2140

Contact: Peter Russo - CFO

Business Start Date: 4/13/2007

Company ID: 92003333

Magic Jack LP

5700 Georgie Avenue

West Palm Beach, FL 33405

Anonymous
#34819

What did Vanilla Ice say..(who quotes Vanilla ice?...I do.)...the

!'m trying to get away before the jackers jack

Police on the scene you know what I mean

At least the police should be on scene...

The chumps acting ill because they're so full of eight balls

Gunshots rang out like a bell

man, I was tempted...and was still tempted by this product...but glad I steered clear. The old saying...if it's too good to be true, then it probably is...

Thanks for posting compadre

View more comments (3)
Review
#134861 Review #134861 is a subjective opinion of poster.

Magicjack in Denton, North Carolina - I would not recommend this program to my worst enemy unless I wanted him dead!

I totally dislike your support, your product which after to days I could never obtain functionality. This has to be the greatest rip-off since AL Capone. There is one thing for sure, if as an electrical eng. for motor design and had put something on the market I would have been dumped into the Milwaukee river and referred unto as being *** because I stole more chain than I could swim with across the river. All we have here is a brain to put together a product but without any knowledge of how to sell it and provide the support the buying public needs to appropriately install it. However the public can tell others to under no circumstances purchase this pile of goose ***.
View full review
Review
#134686 Review #134686 is a subjective opinion of poster.

Magicjack in Columbia, South Carolina - Sometimes it works, sometimes it don't

I got the Magic Jack in May. Worked fine until August, then the calls sounded like an old old car with a bad lifter tap. Went through 6 people on the chat before they talked me into getting a powered usb hub to plug the thing into. That didn't work either. Then went through another 4 people before they agreed to replace the thing. However replacing it is just like ordering another one until you return the defective one. This one doesn't work much better. Calls are still broken up if it's working at all. Voicemail is in and out, and call forwarding don't work at all. Only good thing I guess is that I haven't had the billing nightmares that I've read some have had. What the Heee. It's worth 40 bucks to try and get away cheap, as long as that's all it costs. I wouldn't recommend it though.
View full review
2 comments
Anonymous
#37442

I have the Magic Jack since several month and it is a hate love. When it works it is great.

The only thing sometimes it does not work. Especially if I have not used it for a day or two. If I then want to make a call I call my cell phone first and then I can make a call to whoever.

But even then sound quality can be anything from poor to excellent. It definitely has saved me some money so far but the reliability is not there for me to cancel my landline.

I realized since MJ is using AT&T as their carrier for international calls (and I don't know for what else) the service has gotten worse.

Anonymous
#36340

i am no expert but i am willing to guess its your computer"s falut more than anything. if they tell you to get a powered usb hub than likely a different computer would work better.

we know verizon is trying to block calls in and out from magic jack.

verizon stands to lose alot of money if this thing succeeds. so i mentioned the fix for that in another reply. leave verizon and tell your freinds to. as soon as your contract is up leave them.

one safe place to go for wireless without the evil empires like verizon is prepaid phones like tracfone.

look for the ones who are independent. avoid ones who are made by big companies like boost mobile(sprint)

View more comments (1)
Review
#134438 Review #134438 is a subjective opinion of poster.
Loss
$39

Magicjack in Rolling Meadows, Illinois - Broke My Computer

My magic jack broke (which doesn't work well with faxes and then plain broke) so we got a live chat instead of a phone number 2 1/2 hours later they went into my reg edit and stop me from being able to open any new files had me turn off my computer, agian they have no phone and then i was stuck with a broken computer. their resolution after i had to have info pulled off and had to do a complete restore, was for me to redo the same stuff that broke my computer and when i wouldn't and just asked for a replacement they won't send a call tag to even pay for the return shipping of their broken peice of ***.
View full review
2 comments
Anonymous
#262993

Use MJ with a separate PC and you wouldn't have any PC problems. I have done so for over a year. No problems

Anonymous
#36576

:p 8) :p :p :p :p

View more comments (1)
Review
#133794 Review #133794 is a subjective opinion of poster.
Loss
$20

Magicjack in Pensacola, Florida - Owe me a refund

i ordered one of the majic jacks and they sent two. i sent one back and never got credit for it, after trying the other one and it failed i sent it back and for over eight months i have not heard from these people. i want my refund. the second jack did not work for me. the reception was very poor and if someone called me i could not hear them and i had to call them back. i did send the majic jacks back with request to sign for the package and i still never heard from the majic jack people.
View full review
2 comments
Anonymous
#101149

DID NOT WOAK YOU RECEIVED ON NOV.02,2009 @10:59SEND ANS. TO MY E-MAIL ADDRESS CAN NOT CONTACT YOU BY PHONE NO ONE ANS.

Anonymous
#32722

i think magic jack jack you up good.

View more comments (1)
Review
#133324 Review #133324 is a subjective opinion of poster.
Loss
$100

Magicjack TV promo for $100 free international calls is a Big SCAM

as I saw the Magicjack promo for a free $100 international calls, I called (1-800-721-8917) and ordered one. Once I got it and installed it, there was NO free calls included. I tried the live chat but it is was a waste of time. They didn't even know about the TV promo. After I gave the toll free number to the agent and asked him to check for his self, he said that the manager will look into it and that they will contact me within 24H, but still not a word from them so far.
View full review
2 comments
Anonymous
#36350

you ended by saying no word from them so far. i hate to be captain freakin obvious here but if they told you 24 hours and you wrote this story 5 minutes later than they still would have 23 hours and 55 minutes.

now i am not saying you wrote this 5 minutes later but an intellegent complaint would say how long its been without word back from them. like "5 days" or some thing. people like me want legitimate information not some biased complaint.

what really happened. if you leave out one huge detail how many other small details did you leave out to make your complaint look more genuine.

Anonymous
#31291

error broken storage

View more comments (1)
Review
#133308 Review #133308 is a subjective opinion of poster.