Latest review first
The Better Business Bureau gives MagicJack an "F" Rating (their lowest possible). Here is the link: http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92003333 Here is Magicjack address and phone number as listed by the Better Business Bureau: Magic...
Magicjack in Las Vegas, Nevada - Magic Jack has no Customer Support
While the Magic Jack I purchased works reasonably well in some cases, it does not work with my PC at home. I tried to reach their 24/7 Live Support and found myself in chat room where different people (with apparently decreasing competence levels) kept coming on-line to assist. Each time someone did, I had to go back to type a whole description. After 4 or 5 sessions like this, I gave up. One "name" simply stopped in the middle of a sentence...apparently quit MJ. I called an 87 number and some guy who said he was one of he inventors of MJ in Canada answered and actullay talked to me. I was encouraged, but he said my problem wasthe Hi Speed service I have at home wasn't ast enough because I needed "128 up and down." When I asked me what the *** he was talking about, he said, sorry, he had to run. I called Bangladesh or wherever Roadrunner's techies work and they indicated that their service provided 512 KB uplaods and 7168 KBS downloads--much faster than the "128 up and down" stuff the "co-owner" explained to me. I wonder how many others have been "p.oed" by this lack of service. The 800 number advertised does nothing but pay the audio on their TV commercials. There is no, absolutely NO human contact with this outfit. I suggest an FCC investigation of apotential major fraud underway.
Magicjack in Saginaw, Michigan - Magic Jack is a Life Saver
Magic Jack may very well be the best forty dollars I've ever spent. I live on a very tight budget and this product has allowed me to be even more frugal. It took fewer than five minutes to set up to the point of making calls. There are, at times, rough spots in the reception, but, for the price, I'm more than willing to deal with those. Awesome! Not sure why there are so many complaints. In fact, I downloaded it today while sitting in the parking lot of a library. I went to a second-hand store and purchased a three-dollar phone. Within minutes I was speaking with friends and loved-ones. Thank you Magic Jack.
I got a call from a friend of mine yesterday, said he just bought the MagicJack. I was pumped, I heard a little bit about it, I knew it was 20 bucks a year for virtually unlimited phone service with all the bells and whistles. The problem he was having, or so he...
Magicjack / YMAX Corporation
The absolutely most disconnected and dysfunctional customer service ever. The live chat on their website no longer is connected and you loop back to the basic question / answer section none of which solve the problem of error #401. This error renders the Magicjack useless. No contact information, no phone numbers, no live chat. No service interruption messages, no whitepage or yellowpage listings. At this point with I can't even contact them to return the unit because I am beyond the 30 day supposed guarantee. I sent a letter to every officer listed on their website to a post office box (very professional) and challenged them to use their own customer service. Advised them to have a bottle of Advil handle because their website is a big headache. The company is a nightmare.
Magicjack in Denton, North Carolina - I would not recommend this program to my worst enemy unless I wanted him dead!
I totally dislike your support, your product which after to days I could never obtain functionality. This has to be the greatest rip-off since AL Capone. There is one thing for sure, if as an electrical eng. for motor design and had put something on the market I would have been dumped into the Milwaukee river and referred unto as being *** because I stole more chain than I could swim with across the river. All we have here is a brain to put together a product but without any knowledge of how to sell it and provide the support the buying public needs to appropriately install it. However the public can tell others to under no circumstances purchase this pile of goose ***.
Magicjack in Columbia, South Carolina - Sometimes it works, sometimes it don't
I got the Magic Jack in May. Worked fine until August, then the calls sounded like an old old car with a bad lifter tap. Went through 6 people on the chat before they talked me into getting a powered usb hub to plug the thing into. That didn't work either. Then went through another 4 people before they agreed to replace the thing. However replacing it is just like ordering another one until you return the defective one. This one doesn't work much better. Calls are still broken up if it's working at all. Voicemail is in and out, and call forwarding don't work at all. Only good thing I guess is that I haven't had the billing nightmares that I've read some have had. What the Heee. It's worth 40 bucks to try and get away cheap, as long as that's all it costs. I wouldn't recommend it though.
Magicjack in Rolling Meadows, Illinois - Broke My Computer
My magic jack broke (which doesn't work well with faxes and then plain broke) so we got a live chat instead of a phone number 2 1/2 hours later they went into my reg edit and stop me from being able to open any new files had me turn off my computer, agian they have no phone and then i was stuck with a broken computer. their resolution after i had to have info pulled off and had to do a complete restore, was for me to redo the same stuff that broke my computer and when i wouldn't and just asked for a replacement they won't send a call tag to even pay for the return shipping of their broken peice of ***.
Magicjack in Pensacola, Florida - Owe me a refund
i ordered one of the majic jacks and they sent two. i sent one back and never got credit for it, after trying the other one and it failed i sent it back and for over eight months i have not heard from these people. i want my refund. the second jack did not work for me. the reception was very poor and if someone called me i could not hear them and i had to call them back. i did send the majic jacks back with request to sign for the package and i still never heard from the majic jack people.
Magicjack TV promo for $100 free international calls is a Big SCAM
as I saw the Magicjack promo for a free $100 international calls, I called (1-800-721-8917) and ordered one. Once I got it and installed it, there was NO free calls included. I tried the live chat but it is was a waste of time. They didn't even know about the TV promo. After I gave the toll free number to the agent and asked him to check for his self, he said that the manager will look into it and that they will contact me within 24H, but still not a word from them so far.
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