Latest review first
Magicjack in Boulder, Colorado - Poor Customer support
Customer agent doesn't know how to handle questions. Their answers are scripted and won't address the issue being asked. Very poor customer support and cut off the chat talk when you try to file a complaint. I asked where could I buy the phone equipment (handset) and they tell you that it is included in the magicjack device. They don't know what a magicjack device versus an actual phone set. I asked how much do I have to pay for a 5 year plan and they will tell you to go to the website and click the extend license. BUt the price in their website is higher that what they're telling me during the chat talk. Website is very poor
Magicjack in Kuwait, Al Kuwayt - MajicJack is bad
I have MJ and it is Ok for a low cost phone calling into the USA. Audio quality sucks. The big problem is if you use MJ at your work place (behind a strong router) people will hear you but you can not hear them. I have been in touch with MJ support (online chatteing support, they do not have a live person that you can call) for 2 months so far about this problem and they are useless. They only do trial and error sort of things. Now I paid for MJ and I am not able to use it and the support people are useless. Therefore MagicJack is ............. you continue the statement.
Magicjack in Lethbridge, Alberta - I ordered magic jack through my credit card and subsequently charged, without receiving my order.
I did order magic jack through my credit card. I keep on following it up through their so called live chat and was told to wait. One month has passed and I was charged without receiving my product. I am pissed off. Does anybody can help me how to go about this? I want a refund but nobody ever in the magic jack site could help me. They seemed to avoid my questions since they tend to hang up when they feel they can not answer my queries. I think something must be done about this to avoid others to be victims of this so called "scam" whatsoever.
Magicjack in Seattle, Washington - Magic jack beware
as far as im concerned stay away from this garbage, couldnt recieve calls no caller id.,tried it on two computers still wouldnt work they dont even have a phone number to contact them,that should tell u something i have sent it back now will wait to see if the money goes back on my credit card. and if it did work u have to leave computer on at all times for phone to work. if th money comes back i will post it on here but be very carefull cant say any more they want one hundred words
I went to Magic Jack's website because of a commercial I saw on TV that advertised a 30 day free trial. I had to place the item in a shopping cart to get more information. I put in my debit card, but thought better of it. I deleted that and put in a credit card...
This is a "Scam" it doesn't work and the tech support is no help! Tech Support actually encouraged me to return the product since they couldn't get the phone to work. They send you "no instructions, nor an invoice". You have to go online to...
Magicjack in Silver Spring, Maryland - It works just fine.
Your problem is likely the USB port on your computer. Chat is a phone call, without the noise. Check the PC Mag message board for a good list of magic jack issues. If you just change the USB port the problem should go away. If not then use another one. That is almost always the problem. http://www.magicjack.com/9/faq/ This will give you an RMA # and directions to return your magic jack. if the link does not work, go to the FAQ's on the magic jack site. Chat is a phone call without the noise. This is the digital age.
Magicjack in Fallbrook, California - Magic Jack
The plug in Magic Jack product I received is a piece of trash.It never worked . When I plugged it in my computer the way their instructions said and I registered I tried to make any call there would be a delay of 15 - 30 seconds when any one spoke, or there would be only a garbled noise. This is not what I'm ticked off about. They make it imposable to return the *** thing! There is no phone number to contact for customer service and no address on their web page. *** it not all of us chat.
Magicjack in Raleigh, North Carolina - Magic Jack is unreliable as a primary phone service
Magic Jack works sometimes and it doesn't work sometimes. It is more of a novelty or toy than a real phone like Bell South, Time Warner digital, Vonage, Vorizen, and the likes. It is one restart after another, Upgrade this, restart that. Unplug, replug, no answer, garbled, can't hear other end, can't get messages. Do not be tricked by their reviews. The service is cheap and you do get what you pay for; cheap, unreliable, undependable, nonfunctioning, poor, no reception, frustrating. This service is a pack of lies which will soon fade away. It doen't work when you need it. If there were an emergency or 911 instance, death would occur because while you're restarting, texting a rep in India, and upgrading, your house would burn down or you would bleed out. This thing really is a LEMON.
Magicjack in North Adams, Michigan - International calls are a myth.No way to contact live person!
We have had magicJack since Dec. '07. A lot of problems! Until June '08 we were unable to make calls to Europe, to date calls to Holland ( country code 036) still do not go through! Local calls have very poor audio quality, are chopped up and almost impossible to understand. The promise of a live person to contact is a lie! You get switched from one page to another both without a possibility to actually contact a LIVE PERSON. Don't buy the cussed thing, it's not worth $ 5.-, let alone $ 50.- !!!!!!!!!!! Especially do not give up all other phone service because magicJack will not deliver!!!
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