Latest review first
Magicjack in Colorado Springs, Colorado - Watch your Bank Account
My debit card number was lifted,One of the charges was for Magic Jack, So we call them not only once but twice, along with the other companies that charges were made to, We told magic jack customer service we had a police report etc, no problem ,(they said) the charges would not go through,My ***! They cleared anyways, Not only did they have that persons email,number,address and IP address, they would not release it to the police.So on my dime and with a company knowing they are fraudulent charges they got their money,I even told them since it was my debit card number then that account was mine and I wanted all the info, they told me no and the police no. So now Im out and the thieves are chattin away on their new magic jack products..
Magicjack in Jacksonville, Florida - EXTENDED (NO)SERVICE
I've enjoyed majic jack home phone service in the past. Yet when I extended my service for an add'l year, my phone number was changed and I could no longer get my hand helded phone service to work. I've tried unsuccessfully to get a phone number for customer service so I can talk to an individual. I want my phone service restored and a phone number so I can talk to an individual who works for the majic jack company. I can be reached on my cell phone. My phone number is 9049947930. Thanks for assisting me with this situation.
Magicjack in New Paris, Indiana - Same add 4 times in a row?
I just suffered through the same add for MJ 4 times in a row. They just change the merchant each time but the add is identical. I wonder how many of us will not even try out MJ because of the tiresome irksome add policy? Hmmm. This collumn is almost as irksome as the add! I can't submit my complaint with less than 100 words? OK - Shades of MJ: I just suffered through the same add for MJ 4 times in a row. They just change the merchant each time but the add is identical. I wonder how many of us will not even try out MJ because of the tiresome irksome add policy?
Magicjack in Chrisney, Indiana - MJ+ RipOFF
I tried regular MagicJack, purchased it locally at Walmart. Plugged it into my computer, worked fine, tried to add 5 yr extended contract when signing up for phone number. Their sign up software did not register that I wanted extended 5yr plan. I waited for bill to show up on my credit card. A few days later, I got on Magic Jack web site and "typed" to a live person, they said that according to their computer, there was no 5yr contract added. OK, so I asked if he could correct it. He said no, but he could step me through process, I did and everything went great. Now, is where problem started, I tried to order MagicJack Plus over phone line number they give you. This ANSWERING MACHINE "instead of live person" tries to do total process! The ANSWERING MACHINE is full of bugs!!! It tried to take my order, and everything is done by you talking to blank time between questions. I speak good English, no accents, the ANSWERING MACHINE took my credit card number, by phone push button, asked for name, address, and email. Email, it would not give time to give full email, tried (7) "Seven" times to give email before it got it correct. Address, the ANSWERING MACHINE guessed at by my credit card and failed to guess it correct "why would an ANSWERING MACHINE try to guess your address". THE ANSWERING MACHINE was going to send conformation email of my order, and it hung up before giving me any over the phone conformation number. Waited a few days, bill showed up on my credit card, got back on MagicJack web site, "Typed" once again to customer service, after "2 hours" of back and forth, they finally said that they had NO order for a MJ+ for me, yet the credit card was charged. I asked if it could be fixed "ordered" on their side since my credit card was charged, they said NO, I would have to go through the ***'s ANSWERING MACHINE again! Person said they would refund my credit card charge, as of this time, no refund, no product received, will contact credit card company and stop charge. I will stay with my normal "plug into the computer" that I purchased locally, got GREAT service with it. But will NEVER order ANYTHING over the ***'s ANSWERING MACHINE again. If a company is tooo CHEAP to put a human on the phone and get things right the first time, then I will back out of the deal OR just hang up when I find out that it is a ***'s ANSWERING MACHINE on the other end. Good device, good phone calls, but FAILURE, BAD, STAY AWAY, from calling for a MJ+ and getting the ***'s ANSWERING MACHINE, You will be Very Sorry you did!
Magicjack doesn't work
I spent 4 hours yesterday with 7 different customer service reps including 4 of their top 10% CSR's. It was a day I took off and wasted half of it chatting online with the Magicjack CSR's None of them could get magicjack to work. Everytime they told me to make a test call, I would be disconnected from the chat line. I told them about this for the last 4 CSR's. If they can't make it work how do they expect the buyer to make it work. So far, it's worthless. I will give them a try again tonight, but I'm not holding out any hope for MagicJack.
Magicjack in Bel Air, Maryland - Charging TOO much, TOO often!
MagicJack renewed my account on 3-15-11 for one year. It's 9-06-11 and they want me to pay $39.95 again. Every time I've tried to contact the company, I've that there is no place to get help from them directly. No credit application information either. The first year there were no problems. Renewal is ridiculous! No where can any customer service area be found on their website to contact them about problems or renewal information. NOTHING but grief. DO NOT PURCHASE THIS *** THING! It's NOT worth the headache or the money.
Magicjack in Giza, Al Jizah - Withdrawing renewal fees from my visa without activating magic jack
I would like to inform you that I have renewed my magic jack account (206-497-4640)twice on 11 June 2011 and 30 June 2011 and i payed the fee ($ 20.9 each time) by credit card. but it's still not activated. Besides that, another $ 20.9 were withdrawn from my credit card without my authorization on 19 August 2011. Appreciate your urgent action activating my account, informing me of the reason behind withdrawing the last $20.9 from my Credit card.renew another account (206-479-4849).& returning the extra money back to my credit card. Thank you
Magicjack in Dallas, Texas - Unable to renew yearly subscription
I knew my service would terminate on sept 5, for two weeks prior I tried to renew the service, on three different occasions, via chat, I was told not to worry and my service would be renewed. Now I have no service and the automated renewal service, responds that the transaction cannot be completed at this time. Same story, no service. It seems their custumer servce is not in tune with their administrative policies. I cannot understand why mj says may account is under review and as such cannot pay, what does that mean, they are not able to explain it to me. Javier Pinel
Magicjack in Bellevue, Washington - My magic jack works fine and im lovin it!
ive been having my magic jack for almost a year and i have no problems with it at home only when i go and use it and someone elses house that has really slow internet speeds... i was introduce with the product from my cousins. they have been using the magic jack for over 4 years... he basically told me that it works best when you have really fast internet and a low ping.. i love this device it has saved me a lot of money so far and i have no problems...FOR ALL THE PEOPLE THAT HATE THIS PRODUCT.... maybe its just you and not magic jack
Magicjack in Washington, District Of Columbia - Cant make contacts work & access my acct.
I spent all day yesterday with techs to make my MJ & contact list work, but no one could fix it. Today I could make call, but still not contact list. I also, am not allowed to access my acct. I can't even get the login page. I want my contact list immediately. And, I want a letter telling me exactly how to access my acct. with a link to login page. I am still good till 2012. So, you better get me my list up & running & let me in my acct.,or give back my my $20. Thank you.
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