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1.8 Based on 113 reviews
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    • Cheap 17
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    • No customer service 30
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I discovered that my exchange number is not listed in the options for a phone number and I could not find a way to list the exchange. That was aggrevating enough but when I called the number given for assistance, I was directed to magicjack.com for technical support. When I requested assistance to get my home phone number, which I've had for 16 years, I was going to have to pay $46 for their assistance. NOT COOL! Guess I either stick with my... Read more

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This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer. 8 hours later it is obvious the refrigerator and freezer are no longer cooling anything and I have to remove food. I call and get an appointment for following Monday. Monday comes... Read more

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A person fruadly uses my money card to rob me My wallet was picked and the Scumb Bay stole the 3 numbers on the back of the card. He then ricked up over 386.00. To calls to the D of Rupblic. I have the mans name.......his phone he used.....His I.P address Care to hear the name.....Just ask me and I will tell you. This case is being looked into by the Local Police and the F.B.I. I will drop being a ***-Hole if he returns my 400.00..... The names... Read more

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This company really left wondering how they stay in business . Story is I contacted them to set up a business line. My initial contact was fine with the sale rep I dealt with. I was asked to send copy of my current phone bill so that they could port my number over. I scanned the phone bill and emailed it to them requesting confirmation it was received. I never received that confirmation nor did anyone bother to respond after several email and... Read more

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Tried to get repair from tech support and kept getting cut off..6 times..I know ,crazy me I kept trying..finally called on cell phone and was told I needed to get set up mine was out dated? This update would cost me $44.00 + s/h. Also no refund of yearly payment I'd made several months ago.. now this could be free but I'd have to go thru tech support on line.. the same people that I'd been cut off from 6 times.. when I explained they went into... Read more

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I have had nothing but trouble with my Magicjack service since I started trying to use their VOIP phone service . I have satellite internet with Xplorenet and the resulting phone service is impossible. I had a number of discussions with Magicjack through their email chat and at some point I asked for a refund but was refused on the grounds that I had waited too long. So now I have 5 years of service without being able to use it. Useless to buy... Read more

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The Magic Jack is calling me with *** unnecessary offers 2 o'clock in the morning!? Im in Erope time. There is most difficult customer service ever. Last time they removed my phone number after i paid for renewal and took them 6 weeks to correct the problem and 3 leyels of management.

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I had 2 of these and both worked very well to the point I switched other over to it and they are also all very happy It doesn't take much to set up . Great Great product . Can not understand people complaining about this product but I seen it before . I offer something for free on line and people complain and want you to pay for their gas to come and get it . Fr those who are having trouble a new brain is what is needed . How dumb can one be if... Read more

Was this review helpful? 0 1

magic jack quit working and they can not fix it. called many tines and they had me on the phone for 1 hour . they could not fix it. so i went out and bought a new magick jack and re up my account and tried it again they took my money and I still do not have service. what can I do trying to get a phone number is very hard.so here I am trying to use a hundred words to explain why I don't have magic jack. magic jack was a good thing but they got so... Read more

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I have had a MJ subscription for a few years and have had, up to now, no problems. I was not notified that my yearly subscription was up and, therefore, my service ended and I couldn't make any long distance calls. I conducted a chat with a representative on Monday of this week, only to be told that my account was flagged, they weren't able to tell me why, and that I had to speak to someone in the accounts department. However, the rep told me,... Read more

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