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1.8 Based on 101 reviews
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  • Customers like
    • Cheap 17
    • Concept 11
    • No major problems 4
  • Customers don't like
    • No customer service 30
    • Technical support 23
    • Chat conversations and unresolved issues 8
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This is probably the worst customer service and also the worst equipment I have ever used in my fairly long life. Do yourself a favor and DO NOT BUY this junk. It isn't worth the hassle. This is one time where you actually get what you pay for. I'm supposed to enter 100 words but this product isn't even worth the time to enter that many words. I've had 4 of them and 3 of them broke and when you try to get service you end up on a "chat... Read more

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Ordered magic jack go.on a 30 day risk free trial. By the time I Actually received it I no longer needed the device or service. Never opened package or set up service. Shipped item back as refused on the 29th day after I ordered it. Magic Jack charged my credit card a week later for $43.00. A week after that they acknowledged the return but refused to refund instead offering to reship the item. THEY GOT THEIR PRODUCT BACK UNOPENED AND UNUSED.... Read more

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Bought the magicJackGo and it cant make call to Tmobile number in Tampa Florida. I contacted Tech support they are unable to assist and filed a report to "upper department". No response from upper department and problem persist. Ask for refund still no response.

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MJ should realize the playing field has changed. The field at launch has broadened widely. Numerous "Apps", "Home Phones" "Cell Phones" "Wi-Fis", plus, plus are now available to customers. Remember, "Type Writers", "Tape Recorders"?. Oh, so many more. Many customers today! do not even know some of these. Amen. What else can I say to make up required text? Well I hope they can remember when they started and those who supported them to let them... Read more

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I own about ten (10) MJs, since its inception, and used untill expired. Both for business and other utilities. Not to mention, the number of sources I have introduced the product around the world. MJ, introduced the expired notification on all phones one have on my account, which, is most annoying and time consuming, respective of the number of times one picks up each phone to use. I have complained by using all the sources they have, and in one... Read more

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Customer service have no valid explanation of why a MagicjackGo can not be replaced with MagicjackGo, they insist to replace with MagicjackExpress. I asked what if the new device (MJExpress) gets bad that how it should be replaced, and answer was with MJGo. Go figure this..... They said both devices are the same, but you can not replace a MJGo with MJGo. Anyone has any answer, i ask this to Magicjack Company. bad business practice, bad Customer... Read more

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Don't know what's going on, MagicJack tech support says their engineers are working on the problem but no time frame on when it will be up. Had MagicJack for over 2 years and no issues till now. But if I can't get some answer and the number working I'll go to my credit card company and contest the rest of the bill from the 5 year term. Has anybody else heard what's going on? It is very comforting when they can't give you a time frame for... Read more

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I worked with 2 magic jack tects on the phone for hours on the phone. They could not get the replacement jack working. Then a supervisor nick Wilson came on phone to help. He was very disrespectful and called me ***. He sent me a code that took over my computer. He said he wanted to check my internet connection. I tried to tell him my equipment and connect was new. He told me if I know so much why did I call them. He said my system had been... Read more

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I originally signed up with a Costco American Express Card for a 30 day trial. At the end of 30 days, they would charge my card for the program. I received the MagicJack, set it up and ported over my phone number. All good. But between my sign up and the 30 days, Costco switched their card program over to CitiCard and AmEx termed their cards. So when the 30 days were up, MagicJack could not charge the now dead Amex Card. I went into the... Read more

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I have never come across worse customer service. But what would you expect when there really is none? MJ needs to get rid of its HELP option -- bogus. You get what you pay for, to use a cliche. I have been in a *** that changes every second -- always over 100 -- and the average wait time keeps changing. Insane. Good luck getting your contacts list back if it ever inexplicably disappears. I'm getting ready to contact my credit card company... Read more

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