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1.8 Based on 105 reviews
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  • Customers like
    • Cheap 17
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    • No major problems 4
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    • No customer service 30
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I was on Vonage and it worked well; I decided to switch to Magic Jack to save a few dollars. I signed up for the no-risk 30-day trial. Worst ever decision of my life. The porting process was a nightmare, took forever and had to be done manually because they insisted on using the suffix on my name and it did not match Vonage (without the painful suffix). Then, the technology does NOT work with my Home Wiring Systems (Remember Vonage and AT&T... Read more

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The money for 5 year plan paid and taken out of visa account and now they say they do not work with the company that took the money. they gave me an id number but now say that is not right. they are taking advantage of a senior lady and gave me an awful time.I am going to have my bank investigate this outright THEFT. When I called them I was put on hold for a long time and several times they hung up and I had to start over again. How can they... Read more

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I bought two magic jack at Best Buy store. I activate one with no problem. I waited about two months to even open the box much less to activate the other one. After trying to activate it with two different computers (with different operating systems) I decided to contact customer service. Well there is no talking to no one, there is only a chat. So with the first chat, for about two hours we tried everything which I've already tried. I had to... Read more

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Tried to renew subscription, credit card declined 3 times. Checked online banking only to find 3 charges debited from my account for the yearly subscription rate $35 plus admin.fee $2.73 so $37.73 x3 plus $1.00 whatever fee. How can this be? The card was declined. Customer service Vel said it would be credited back witin 12 hours. I'm like where did it go? After 20 minutes it still does not make a bit of sense. I'm done with MJ been a loyal... Read more

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I purchase a Magickjack Device and paid for a five year plan, about 10months later my service was disconnected, when I called I was told I was disconnected for none payment, when I told them I paid for five years I was told that the old company was no more and a new company had taken over. I then took the yearly plan. ABOUT FOUR MONTHS after the new plan I started to encounter problems with the service, which up to this day November 3 cannot be... Read more

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I downloaded their "free" magicApp a little over year ago and paid the extra $9.99 for sms service. At the expiration of the sms service, I couldn't text anymore, but the line was still working. I decided to sign up with a traditional mobile phone service provider and tried to port the phone number I'd been using for over a year to the new provider. At which time, without any warning, MagicJack disables my service, all my text messages, along... Read more

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I recommend you do not purchase MagicJack 5 year plan. They do not stand by their product, so when you have an issue with the device, they will not send you a new one without you paying additional money for it. So you are stuck with the balance of your 5 year plan unused...or you have to pay for the new device to be shipped to you. My device failed through no fault of my own...probably because they upgraded equipment. Rep is telling me that... Read more

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My land line telephone connected to the Magic Jack does not ring on incoming calls! What on earth have I done wrong and did not complete? What can I do to make it ring on incoming calls? Is there anyone there who can help answer this question? It has to be something simple I'm over looking or I'm making it more complicated than it needs to be that not the first time I've done that! I have been looking at this for more than an hour now and I'm... Read more

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I have had Magic Jack service for 4 or 5 years and received a notice for renewal. I went online and selected the 1 year renewal for $35.00 which paid through my checking account on 8/12/16 - actual amount taken was $37.97. I week later nothing worked and could not connect, so I tried the usual things like unplugging and plugging back in to no avail. I called customer support and a person named Rog answered with a heavy India accent. After... Read more

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This is probably the worst customer service and also the worst equipment I have ever used in my fairly long life. Do yourself a favor and DO NOT BUY this junk. It isn't worth the hassle. This is one time where you actually get what you pay for. I'm supposed to enter 100 words but this product isn't even worth the time to enter that many words. I've had 4 of them and 3 of them broke and when you try to get service you end up on a "chat... Read more

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