filters
state:
Show
city:
Show
product:
Show
I PURCHASED TWO MAGIC JACK 2 TO 3 MONTH BEFORE i ACTIVATED THEM, THE MONTHLY CHARES WAS/ IS MORE THAN I THROUGH, OR MORE THAN THEY WERE SUPPOSE TO BE, SO NOW I HAVE TWO MAGIC JACK, THAT DO NOT WORK, THE ONLY WAY THIS ITEM WILL WORK FOR ME, IS IF I SEND ONE TO THE WEST...
Read more
1.0
I didn't like
  • Well
#1147095
Reply to reviews
I bought one years ago and it will "plug into wall" or "plug into computer...do you still have this option. I wish to use this where there is no computer. Bar code is 9503400113 and has #430-0460. I received the 1st year free when I purchased but did not renew(for...
Read more
4.2
I liked
  • Service
#1144530
Reply to reviews
Having read where MJ sold 5 million and 3 million still in use, one might ask where the other 2 millon went; sent them back before the 30 day trial period was up or just got frustrated because it does not work!Mine worked for just over a month and too often had no dial...
Read more
I didn't like
  • Live chat
  • Chat only help
  • Customer service
#1143774
Reply to reviews

Magicjack - Static and nobody to call looking for new service 10 yr cust

Magicjack
#1148141
How not on line. I need a number
Comment
Show

Magicjack - One way sound

Magicjack
#1146452
1.6
Details
When I call from magic jack they can’t hear me and when they call me at my Magicjack then I can’t hear When I joined the technical support queue it said I am number 54 and when my turn came after almost one hour 15 minutes it said technical support is not available - that is fraud customer setvucr afaqpatel@yahoo.com
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Magicjack - Hacked number

Magicjack
#1100543
My magicjack number was hacked and when i asked to resolve this issue with technical support they asked for money.
Comment
Show

Magicjack Customer Care Review

Magicjack
#985664
3.4
Details
The Magic Jack is calling me with *** unnecessary offers 2 o'clock in the morning!? Im in Erope time. There is most difficult customer service ever. Last time they removed my phone number after i paid for renewal and took them 6 weeks to correct the problem and 3 leyels of management.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
MagicJack charged my "renew" without consent nor auto-renewal !!!!
I've had MagicJack for several years...Renewal is up on nov.28th...I have no auto-renewal on file with them because I don't like auto-renewals by definition. What does MagicJack do on Nov 24th?: they charge the last credit card I used to renew with in 2016, without ANY...
Read more
Anonymous
notgivingit

not sure if you can see it as the picture is slightly blurry but I can read it well all the same.it CLEARLY states AUTO renewal on the policy paper you snapped a picture of st...

1.9
I didn't like
  • Renewal strategy is a scam
  • Scam renewal
#1136785
Reply to reviews
It's a group of unscrupulous people together to deceive and rob people! The product does not work and the CON-ARTISTS just hide offering you no solution for the problems! It is cheap, but how good it is if it does not work properly? Customer service and technical...
Read more
1.0
I didn't like
  • Cunning deceiving
#1135333
Reply to reviews
Setup easy and seemed to work ok. Few issues and dealing with their support was brutal but I gave chance. Wife hated from get go so when wife's annoyed...I'm annoyed. Then started being worse so had to become IT specialist and configure router to see if port forwarding...
Read more
Anonymous
Smaliy

Your complaint has fallen upon another set of deaf ears.You failed to brief silly ignorant folks like myself who are not familiar with the product with which you are dissatisf...

2.1
#1120148
Reply to reviews
Had a MJ+. When renewal came up was enticed into switching to MJ Go, newer upgraded device. Phone service went into the crapper. Calls went to voicemail at random, sometimes no ring. Clarity was mostly really poor and unaudible. Invisible cust svc. Only chat available....
Read more
1.9
I liked
  • Price
  • Affordabilty
I didn't like
  • Chat only help
  • Chat conversations and unresolved issues
  • Conversion policy
#1114129
Reply to reviews
Don't believe "Free 12 Months of Service" on the company's website....they limit the number of calls you can make to 50/day in the fine print (i.e., in section 6 ("Proper Use; Suspicion of Fraud") of the "Subscriber Agreement for Products and Services". We purchased...
Read more
#1110328
Reply to reviews
Hi My name is H . Jaoudi my magicjack no. Is 7133702764 . I had a problem with my unit and when i called help line of magicjack he asked for 150$ to fix the issue as he stated that my identity was hacked from my magicjack unit. I asked them to discontinue my magicjack...
Read more
1.0
#1100554
Reply to reviews
Paid for five years of magic jack. Several individuals would have problems calling me. After the first year the service really started going downhill. I did not know at the time that I was not getting a lot of phone calls/messages. I was sent important phone calls and...
Read more
#1090995
Reply to reviews