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I have had this phone # for 17 years and it was ported from Mediacom to magic jack over 2years ago then last July I started having problems with my magic jack go equipment and when I called the girl I spoke to said they couldn't tell what the problem was that I would...
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1.3
I didn't like
  • Chat conversations and unresolved issues
  • Customer service
  • Trying to hold phone number hostage for a yearly fee
#1072487
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We got MJ when it first came out, I admit I had to try it, it seemed to have so much going for it. I could keep my old number, I didn't have to pay for anything except the hook up equipment and a yearly nominal fee. I didn't get charged for information calls. I could...
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1.0
I didn't like
  • Customer service live person and billing practices
#1061769
Reply to reviews
I don't use magicjack much but pay them for the year. Recently had to pay them for a plan even though I already bough the number, otherwise my calls would only appear as some random number instead of my paid for number. After paying, it still does not work. The...
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2.6
#1054627
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Magicjack Customer Care Review

Magicjack
#985664
3.4
The Magic Jack is calling me with *** unnecessary offers 2 o'clock in the morning!? Im in Erope time. There is most difficult customer service ever. Last time they removed my phone number after i paid for renewal and took them 6 weeks to correct the problem and 3 leyels of management.
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Magicjack Technical Support Review

Magicjack
#918004
Bought the magicJackGo and it cant make call to Tmobile number in Tampa Florida. I contacted Tech support they are unable to assist and filed a report to "upper department". No response from upper department and problem persist. Ask for refund still no response.
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Magicjack Phone Service Review

Magicjack
#891999
1.4
Magic Jack. Should be called magic junk. Please who ever this may concern Don't buy this junk. It was more trouble than what it was worth. Calls wouldn't go through, bad reception and I had high speed internet. The list goes on. Asked for help several times couldn't get anything resolved. Bad cheap technology. Please don't purchase !!!!!!!!
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Short Review on June 22, 2016

Magicjack
#870108
MJ has been giving me a run around for 10 days on a simple request to port my number to another carrier. Any suggestions?
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Order Number TS73404315 Order Date 04/28/2017 went to renew my mj. was told on the phone with mj customer support, as it was an original model they could not just renew it, but they would send me a new mj go preprogrammed to my account and canadian number. the new mj...
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Anonymous
John van

I have MJ since 2007 one of the first to have it. about eleven years ago. Wow how great it is. When I got it they had only two area codes to pick from and said they would have...

1.5
I liked
  • Affordabilty
  • quality of product
  • Call quality
I didn't like
  • No customer service
#1047271
Reply to reviews
Ordered 5 year contract, recieved 1 year I didn't want. Support could not correct the problem. The support for this product is AWFUL. With nothing but canned answers that provide nothing to resolve consumer issues. Unable or unwilling to let me speak to a manager....
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1.7
I didn't like
  • Awful support
#1028181
Reply to reviews
Nothing in particular happened, just feel their service is outdated. The call waiting service gives really long, loud beeps but can't tell us who's calling. This service has been around for many years with other phone companies. Other thing, they won't allow us to...
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#1025064
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My card was comprimized. I had 400.00 taken from my walmart Money Card. I have no ideas how the number and code were stold.In anger I call M.J. And was told I would ricieved a refund. Which I recieved the next day The next day . It was taken out again. You can tell who...
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Anonymous
Leah 1978

I've had MJ for 13 years and have never had a issue. they do not take out every month only once a year. I think you need to blame someone else for your money being stolen. hac...

2.1
I liked
  • None
I didn't like
  • Ripping my money off
  • Customer service i recieved
#1020383
Reply to reviews
I discovered that my exchange number is not listed in the options for a phone number and I could not find a way to list the exchange. That was aggrevating enough but when I called the number given for assistance, I was directed to magicjack.com for technical support....
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1.0
#1010380
Reply to reviews
A person fruadly uses my money card to rob me My wallet was picked and the Scumb Bay stole the 3 numbers on the back of the card. He then ricked up over 386.00. To calls to the D of Rupblic. I have the mans name.......his phone he used.....His I.P address Care to hear...
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3.9
I liked
  • Easy to use
I didn't like
  • Only thing you get is sorry let me apologize
#1006530
Reply to reviews
This company really left wondering how they stay in business . Story is I contacted them to set up a business line. My initial contact was fine with the sale rep I dealt with. I was asked to send copy of my current phone bill so that they could port my number over. I...
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Anonymous
Rowboat

I have used Magic Jack for many years. I started off using the original MJ that had to be plugged in a computer. There were a few disconnects at first. When I upgraded to t...

1.0
I didn't like
  • Customer service i recieved
#1001030
Reply to reviews