MagicjackComplaints and Reviews

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  • Customers like
    • Cheap 15
    • Concept 11
    • No major problems 4
  • Customers don't like
    • No customer service 29
    • Technical support 23
    • No refund policy 6

After nearly a month of trying to gain access, I finally got on today. But it would not accept me, because I have changed my sign indetails, such as a new email address and pass word, because the company I was using before went out of business. So the sign in details on file is no longer valid. How can I reactivate my account using my new information, I am so frustrated, please help me. For the... Read more

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i've had a few drop calls, friends say they hear beeping on their side but as far as i am concern It, doesn't bother me. if it bothers others *** don't call me because I am saving a pretty penny from it's use. . it is no different to me than the cable or phone companies who are using the same technology that i've dealt with. in which my bill got higher and higher every year. the bigger companies... Read more

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I have two magic Jack. One that we had for almost 10 years and another that is about two year old. The older one is still functioning well but the newer one had so much trouble. It hasn't worked well after we had it for two months. If you can try to get the older model since it is more reliable. My parents are still using the older model in the Philippines. The newer one was suppose to work... Read more

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Devices work great, and it is a cheap service compared to having a regular phone line, but equipment comes with bad quality adaptors. They die out after some time, and company does not stand behind the product. They say they replace it for free, but overcharge you with shipping charge. It turns out to be more expensive than buying a new one. They refuse to be reasonable or accept their... Read more

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I could write a book on all the problems we had with Magic Jack: technical, billing, customer service - a terrible experience all around and the device did not work as the company claims it would. Plus, took many, many long phone calls to get them to stop billing us. I could write a book on all the problems we had with Magic Jack: technical, billing, customer service - a terrible experience all... Read more

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I am thanking all of the dissatisfied customer who had problems with MJ. All of you save me time and money, because I was about to purchase MJ, because my landline phone is getting to high. I rather stick with my high landline phone. Just reading all these complaints, I felt like I too was experiencing what the dissatisfied customers was experienced. Again thank you all for letting many... Read more

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I've had a love/hate relationship with MJ for some years now. When it works, it's fine, but if something goes wrong (you don't renew in advance, etc.) you will find yourself in a world of confusion and frustration. The Tech people may eventually tell you that "for some reason" your account is "under review". They don't know why. They don't know when it will be fixed. They will probably tell... Read more

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I live in the Philippines. I moved here in 2009. Before I moved I bought 2 MG units. I later bought 2 of the "Upgraded MJ +" At times I was using 3, paying $35 a year for each. Was OK until BOTH MJ+ died. I had just bought time on one unit that died. I contacted MJ CHAT..I was told the problem was in the unit. They would send me a new unit, I only needed to pay $25 shipping..BUT they would not... Read more

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Customer service with MagicJack is a black hole in the universe. Time spent looking at a box with "You are the 9 customer in line...average time 7:42" then it moves 8th, 7th, 6th...2nd...then back to 8! Then 9:36 and so on until you find two hours have passed and then "call back another time!" because customer service hours are up. HOW ABOUT AN HONEST ESTIMATE AND A "CALL BACK TOMORROW" WARNING... Read more

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In the past two days received six calls with no one on the other end and tried to call back only to get a non assigned magic jack number 708-848-7224. After calling there 800 number and being on hold for ten minutes their sales picked up and said there is nothing to be done and have to call there customer service area which is closed ad the hours are nine to six pm eastern time. Also there is no... Read more

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