MagicJack Complaints and Reviews

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  • Customers like
    • Concept7
    • Inexpensive pricing6
    • Cheap3
  • Customers don't like
    • Customer service16
    • Tech support10
    • Technical support9

  • 9 hours ago
  • Other
  • Green River, Wyoming
  • 5

Magic jack, far cheaper than any of the competition, turned out to be better than I expected. I ported by business land line number to. With outgoing caller ID,911 Location and voice mail via email,for unlimited US & Canada, it cost me 50 bucks/year. The best thing is that Magicjack has GREAT audio quality. I was not surprised at all that for 50 bucks/year human support and a sophisticated... Read more

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  • 2 days ago
  • Other
  • National City, California
  • 7
  • REVIEW RATING 4/5

Magic Jack told us we had to pay an additional subscription fee after we paid a membership activation. What a scam! The sales dept didn't even inform us of these additional fee for $140.00 for 5 years to use it, what a scam! Stay away from Magic Jerks, all they do is make your money disappear! They wouldn't even refund my money, I don't expect them to contact me, I just want to talk with my... Read more

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  • From mobile
  • MagicJack
  • 2 days ago
  • by anonymous
  • #690579

Wont allow transfer from plus to go. Won't let you register go. Phone number comes through on caller id as Naples Fl. instead of correct number. On the phone with "tech" support completely useless most can't be understood with foreign dialects. A total waste of $60.00! Add comment

  • Aug 16
  • Other
  • Tucson, Arizona
  • 50
  • REVIEW RATING 3/5

I stated with the original Magic Jack that connected thru my computer. It was good but sound was not quite perfect. After a few years I upgraded to Magic Jack +, and the sound quality was as good as any land line. The cost was almost negligible. Unbelievably cheap. Later my Internet bundle offered a cheap VoIP phone if I bundled TV, Internet and phone. I have kept the internet bundle and... Read more

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  • Aug 14
  • Home Phone
  • Indianapolis, Indiana
  • Bad Phone Service
  • 33
  • REVIEW RATING 4/5

Have contacted Magic Jack 4 times (chat) and told them I cannot receive any calls. The incoming caller hears "The Magic Jack customer you are trying to reach is unavailable". There is no dial tone. I can force a call outbound by pressing the keys on my Panasonic Cordless and that works but for the last 5 days no inbound calls. I have done all the troubleshooting for them including hooking up... Read more

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  • Aug 13
  • VOIP
  • Pflugerville, Texas
  • Magicjack Technical Support
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

MagicJack has the worst technical support I've ever seen, nothing gets fixed, even the simplest things ... it's a joke, I'm wondering how they stayed in business. even though they offer cheap product, but after you count the tens of hours you need to spend on fixing their tech problems I think it's the most expensive out there. first, they only offer chatting which requires you to be a fast... Read more

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  • Aug 12
  • VOIP
  • Cincinnati, Ohio
  • Magicjack Plus
  • 40
  • REVIEW RATING 4/5

I activated Magic Jack Plus on Monday August 3, 2015. It took them 3 days to port my number over from Time Warner Cable. I noticed a couple of days after using the service that the time that shows on the caller id when you receive a call was 1 hour behind. I called Magic Jack support talked to about 4 different people to find out that they are aware of this and have no plans to fix this issue.... Read more

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  • Aug 08
  • Home Phone
  • Columbia, Missouri
  • Magicjack Go
  • 18
  • REVIEW RATING 4/5

Called MagicJack the first time because I got a notice to renew a couple of days after I already did that. After talking to them, they said that could not 'move' the credit from the wrong device to the correct device. All that they can do is refund it and bill me on the other device. I was told to expect the credit on my credit card within five business days. It is now passed the five... Read more

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  • Jul 30
  • VOIP
  • Springboro, Ohio
  • Magicjack Go
  • 66
  • REVIEW RATING 4/5

I bought a replacement Magic Jack Go and tried to use it a message came on and said my account had expired. The truth is that it was good till 1/2016. After I called tech and the put up with one person after another asking about where the MJ was plugged in, how many and what color the lights are, unplug, plug in, ect. All this after telling them that the phone was working good enough to get a... Read more

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  • Jul 30
  • VOIP
  • Windsor, Connecticut
  • Magicjack
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I have been dealing quite unsuccessfully with MagicJack customer service for 3 days now. I lost service when I installed a new modem/router and used the online help chat. "Margaux" was some what successful in getting the internet connection established but the system was not allowing calls to go through. She said she passed the problem onto "management" who would email me with further... Read more

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