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1.8 Based on 98 reviews
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  • Customers like
    • Cheap 17
    • Concept 11
    • No major problems 4
  • Customers don't like
    • No customer service 30
    • Technical support 23
    • Chat conversations and unresolved issues 8
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Customer service have no valid explanation of why a MagicjackGo can not be replaced with MagicjackGo, they insist to replace with MagicjackExpress. I asked what if the new device (MJExpress) gets bad that how it should be replaced, and answer was with MJGo. Go figure this..... They said both devices are the same, but you can not replace a MJGo with MJGo. Anyone has any answer, i ask this to Magicjack Company. bad business practice, bad Customer... Read more

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Don't know what's going on, MagicJack tech support says their engineers are working on the problem but no time frame on when it will be up. Had MagicJack for over 2 years and no issues till now. But if I can't get some answer and the number working I'll go to my credit card company and contest the rest of the bill from the 5 year term. Has anybody else heard what's going on? It is very comforting when they can't give you a time frame for... Read more

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I worked with 2 magic jack tects on the phone for hours on the phone. They could not get the replacement jack working. Then a supervisor nick Wilson came on phone to help. He was very disrespectful and called me ***. He sent me a code that took over my computer. He said he wanted to check my internet connection. I tried to tell him my equipment and connect was new. He told me if I know so much why did I call them. He said my system had been... Read more

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I originally signed up with a Costco American Express Card for a 30 day trial. At the end of 30 days, they would charge my card for the program. I received the MagicJack, set it up and ported over my phone number. All good. But between my sign up and the 30 days, Costco switched their card program over to CitiCard and AmEx termed their cards. So when the 30 days were up, MagicJack could not charge the now dead Amex Card. I went into the... Read more

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I have never come across worse customer service. But what would you expect when there really is none? MJ needs to get rid of its HELP option -- bogus. You get what you pay for, to use a cliche. I have been in a *** that changes every second -- always over 100 -- and the average wait time keeps changing. Insane. Good luck getting your contacts list back if it ever inexplicably disappears. I'm getting ready to contact my credit card company... Read more

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After 2 years with the company, I decided to purchase the 5 year plan. At the time, it was stated I could cancel anytime during those 5 years. Recently, my MJ unit failed, and they want to charge me $26 for a new one! They informed me they only had a 1 year warranty. I never saw that in the promotional material, and find it unacceptable they can sell a service with no equipment guarantee. I said no, and asked that the balance of the 5 years... Read more

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Magic Jack. Should be called magic junk. Please who ever this may concern Don't buy this junk. It was more trouble than what it was worth. Calls wouldn't go through, bad reception and I had high speed internet. The list goes on. Asked for help several times couldn't get anything resolved. Bad cheap technology. Please don't purchase !!!!!!!!

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I've had MJ for a few years and it met expectations such as they were for a cheap, unmanaged Internet based phone service. I understand how it works, and doesn't work, so that I have no issue with. My issue is the complete lack of accessible customer service. When service is required, it MUST be accessible within reason. I have an issue with local phone numbers that cannot be dialed from the phone. I waited three hours for a chat session,... Read more

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MJ has been giving me a run around for 10 days on a simple request to port my number to another carrier. Any suggestions?

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Below is a normal Live chat! There service is the cheapest, and the worst at best! But in the cheap category it is number one! My suggestion if you start to get poor service or are in the need for something to be fixed. Throw it all away and try again with a new E-mail, name, and cc number. Status: Disconnected Justine C: Hi, my name is Justine C. How may I help you? Me: HI, what is the diff between Magicapp standard and Prmium? Justine C:... Read more

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