Submit ›
1.8 Based on 90 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Cheap 16
    • Concept 11
    • No major problems 4
  • Customers don't like
    • No customer service 30
    • Technical support 23
    • Chat conversations and unresolved issues 8
Advanced
search
loading...
More Less

It was August 06, 2015 and tried to use my MJ service and kept telling me "check the connections" I did and decide to call MJ customer service after many attempts to fix the problem. One person named Steve Jones, the "Technician" recommended to subscribed to a new promotion of 5 years membership and not to worry about the yearly payment renewal for the next 5 years. I did it and now I have been charged this year renewal of $37.00 and I... Read more

Was this review helpful? 0 0

Calls were free. Now its saying trial is over. Been using it for bout 4 years now and being charged? Crooks. Crooks I say. Free then you want to make us pay for it. Magicjack was cool. Sucks now! Add comment

BEWARE TO NOT GET MAGICJACK. THEY ATTEMPTED TO CHARGE ME EVERY 6 MONTHS FOR A 1 YEAR SUBSCRIPTION AND THEY CHARGE YOU $30 TO GET YOUR # BACK WHEN YOU CHANGE COMPANIES. I HAVE TO USE 100 WORDS TO SUBMIT THIS REVIEW SO HERE IT GOES - THEY SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK SUCK... Read more

Was this review helpful? 0 0

If this will help the undecided about Magicjack. I purchased the Magicjack to have as a back up in hurricane season. I tried calling my MagicJack line the other day only to find it does not ring or does the call go to voicemail. I called customer service and the woman told me to call back tomorrow because tech support is closed for the day. I went on line to find more information and connected to assistance with the MJ's tech chat room. I... Read more

Was this review helpful? 0 0

helpdesk persons do not listen nor hear you : follow this chat : Jay: Hi, my name is Jay. How may I help you? winsloh olsin: hi Jay Jay: Hi there Winsloh. winsloh olsin: I have a magicJack PLUS and it is not working I bought it from you guys a few years ago Jay: I see. Jay: Let me check your account first to assist you further with the problem. winsloh olsin: I also own a regular magicJack ( your original type ) and it is still working... Read more

Was this review helpful? 0 0

I've had this service for few years now and is the worst one I could have ever signed up for. Only because I hardly use this land line anymore that I don't care about it much. The voice quality is horrible and there is so much of static. Many times I don't get the connection at all. When I make International calls [I pay for it separately] the people on the other side keep asking me to call back as they can't hear me at tall. Customer services... Read more

Was this review helpful? 0 0

Melvin was so busy pushing what he wanted and in just the way he HAD TO have it, that he failed to do his homework. Had he simply done his homework before purchasing his 2nd MagicJack Device, he could have got a "replacement device" very inexpensively — this way the years on his 5-year plan would have remained intact. I just talked to Magic Jack Customer Service. And here's how that conversation went on 26th April 2016: Matt M: My Magic Jack... Read more

Was this review helpful? 0 0

I was scammed out of $1,000 from my personal checking account by UTH London United Kingdom. what more can I say. I was to get a refund of $177.78 and $1,177.78 was deposited in my checking so I as asked to send a money gram back of $1,000 which I did they took $1,000 out of my personal account + the original $1,177,78. My bank can not stop payment Walmart can not do anything sice the money was picked up from Walmart in India. I was to... Read more

Was this review helpful? 0 0

If it works it is fine. If it doesn't work I am connected with a very polite person in Asia who has not idea how to help me. I spend hours getting now help. Charge a little more and get good customer service. I understand there is a class action suit against Magic Jack. How do I join it When I add a new number to my address book. Magic Jack crashes. Any ideas how to fix this? sss ssssssss sssssss ssssssssssss sss ssss sssss... Read more

Was this review helpful? 0 0

they are telling me now that its out of date and i need to pay another 59 dollars to update it, it was supposed to be free up dates and ive only had it for two years. i have trouble with it at least every other day and have to re-boot everything to make it work. Now they say its no good so im screwed, no phone. I dont have the money to pay for another one and how long will this one work. I want my free up date as promised. Last year when i did... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Magicjack.
Filing a new complaint about
×