MagicJack Complaints and Reviews

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  • Customers like
    • Inexpensive pricing5
    • Concept5
    • Cheap3
  • Customers don't like
    • Customer service14
    • Tech support10
    • Technical support7

  • 1 day ago
  • VOIP
  • Springboro, Ohio
  • Magicjack Go
  • 16
  • REVIEW RATING 4/5

I bought a replacement Magic Jack Go and tried to use it a message came on and said my account had expired. The truth is that it was good till 1/2016. After I called tech and the put up with one person after another asking about where the MJ was plugged in, how many and what color the lights are, unplug, plug in, ect. All this after telling them that the phone was working good enough to get a... Read more

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  • 1 day ago
  • Home Phone
  • Windsor, Connecticut
  • 8
  • REVIEW RATING 4/5

I have been dealing quite unsuccessfully with MagicJack customer service for 3 days now. I lost service when I installed a new modem/router and used the online help chat. "Margaux" was some what successful in getting the internet connection established but the system was not allowing calls to go through. She said she passed the problem onto "management" who would email me with further... Read more

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  • Jul 26
  • VOIP
  • New Westminster, British Columbia
  • Customer Service Support
  • 37
  • REVIEW RATING 4/5

Could never get past the final step of CREATE AN ACCOUNT - Step 10. Everytime I cliked CREATE AN ACCOLUNT with all steps properly filled it would go back to Step 10 and blank out the field with the credit card #. Spent 12 hours with their "technicians" doing all sorts of things, none of which worked. They eventually told me something was wrong with my computer. Took my brand new iMac back to... Read more

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  • Jul 22
  • VOIP
  • Boca Raton, Florida
  • Magicjack
  • 44
  • REVIEW RATING 4/5

After using and loving Magic Jack for years, it suddenly stopped working and i could not receive calls. I spoke with live chats on the phone for three nights for 6 hours each night and still no repair could be done on my magic jack plus that I paid $49 for. I decided to transfer to At&T instead of always having to use my cell phone to make calls. It took 6 months and a $35 fee to magic Jack... Read more

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  • Jul 21
  • VOIP
  • Magicjack
  • 28
  • REVIEW RATING 4/5

I was told when I was connecting my Magic Jack that I had too many problems with my computer and they had a program to fix all that. I stupidly agreed to pay $309.99 for this program. It is a scam in the best sense of the word. Magic Jack is a wonderful product and it is disturbing to know that this crowd is causing problems. I would also like to know why I must submit at least a 100 words in... Read more

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  • Jul 08
  • VOIP
  • Snellville, Georgia
  • Magicjack Account
  • 199
  • REVIEW RATING 4/5

I ordered MagicJack a few weeks ago, the customer rep asked me twice for my credit card number, and when i checked my credit account the next day, of course they charged me twice, i called and was on hold about 40 minutes before the call was answered, she said they would credit the $ 63.00 back. Then i paid $ 10.73 to keep my original phone number, got an e-mail a few days later, was told i... Read more

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  • Jul 01
  • VOIP
  • Santa Clarita, California
  • Magicjack
  • 125
  • REVIEW RATING 4/5

I have now owned a Magic Jack for over a year. Today they billed my Banking account 37 dollars and change. I never gave them authority to do this, as I cancelled my services over a year ago! Do not get involved with these people. They are storing all your banking information for life, and can charge your Bank anytime they wish, even though you have not authorized them to do so! I plan on... Read more

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  • Jun 25
  • VOIP
  • Houston, Texas
  • Magicjack
  • 106
  • REVIEW RATING 4/5

had trouble with the phone called them they told me i had a virus in my computer sent me over to Ambeience tecnology which is their company scared the wits out of me I am an older senoir citizen told me my bank account was going to be hacked well 149.00 dollars later they told me they fixed it that was a bald faced lied they told me no such viris but they will not give me a refund now i... Read more

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Can u please block this number from calling my phone on your magic jack service 2392344387 Add comment

  • Jun 18
  • VOIP
  • Punta Gorda, Florida
  • Magicjack
  • 195
  • REVIEW RATING 4/5

Magic Jack attempted to renew my service without my permission. Fortunately that card had expired and they had to e-mail me to let me know what happened so I could renew my service. I did want to renew my service for a year, but did not want to give them a credit card in case they tried to renew again without my permission. So I called customer service and told them I wanted to know the cost... Read more

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